5 units must be completed:
3 core units
2 elective units:
a minimum of 1 unit must be selected from the elective unit list below
1 unit may be selected from any relevant Training Package or accredited course first packaged at AQF level 1 or 2.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
Communicate in the workplace to support team and customer outcomes
Work effectively in a customer service environment
Apply safe work practices
Client and Customer Service
Organise and maintain work areas
Computer Operations and ICT Management
Operate retail technology
Working in Industry
Plan a career in the retail industry