Certificate II in Community Pharmacy
This qualification reflects the role of individuals who apply retail operational tasks and provide initial customer service in a community pharmacy environment. These individuals provide preliminary advice to customers, and function under supervision, as part of a pharmacy team, recognising the limitations of their job role and referring customers to more senior pharmacy assistants or a pharmacist where appropriate.
Work could be undertaken in a variety of community pharmacy settings.
Individuals with this qualification are able to perform roles, such as:
responding to and advising customers on general retail products
applying product knowledge to recommend and supply a defined range of pharmacy products and services to customers
referring customers to more senior pharmacy assistants or a pharmacist
operating within the legislative framework, regulation and protocols that apply to community pharmacy
operating a point of sale area
maintaining stock levels and displays
organising and maintaining work areas