12 units must be completed:

7 core units

5 elective units, consisting of:

3 units from the list below

2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

add topic SIRXCEG001

Engage the customer

add topic SIRXCOM001

Communicate in the workplace to support team and customer outcomes

add topic SIRXIND001

Work effectively in a service environment

add topic SIRXIND003

Organise personal work requirements

add topic SIRXPDK001

Advise on products and services

add topic SIRXRSK001

Identify and respond to security risks

add topic SIRXWHS002

Contribute to workplace health and safety

Elective units

Food Safety

add topic SIRRFSA001

Handle food safely in a retail environment


add topic SIRRINV001

Receive and handle retail stock


add topic SIRRMER001

Produce visual merchandise displays

add topic SIRRMER002

Merchandise food products

Product Knowledge

add topic SIRXPDK002

Advise on food products and services


add topic SIRXSLS002

Follow point-of-sale procedures


add topic BSBWOR204

Use business technology

Working in Industry

add topic FSKLRG09

Use strategies to respond to routine workplace problems

add topic SIRXIND002

Organise and maintain the store environment

add topic SIRXIND004

Plan a career in the retail industry

Entry Requirements

There are no entry requirements for this qualification.