Subjects
12 units must be completed:
7 core units
5 elective units, consisting of:
3 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units | |
Engage the customer | |
Communicate in the workplace to support team and customer outcomes | |
Work effectively in a service environment | |
Organise personal work requirements | |
Advise on products and services | |
Identify and respond to security risks | |
Contribute to workplace health and safety | |
Elective units | |
Food Safety | |
Handle food safely in a retail environment | |
Inventory | |
Receive and handle retail stock | |
Merchandising | |
Produce visual merchandise displays | |
Merchandise food products | |
Product Knowledge | |
Advise on food products and services | |
Sales | |
Follow point-of-sale procedures | |
Technology | |
Use business technology | |
Working in Industry | |
Use strategies to respond to routine workplace problems | |
Organise and maintain the store environment | |
Plan a career in the retail industry | |
