Certificate II in Retail Fast Food

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail food outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

Job roles

Individuals with this qualification are able to perform roles, such as:

provide food product and service advice in a retail fast food outlet

sell food products and services in a variety of retail fast food settings

work as a register operator

prepare and sell food items

store, rotate and replenish stock

check stock and replenish shelves

organise and maintain work areas and displays

maintain hygienic work areas.

Possible job titles

food sales assistant

customer service food assistant

crew member


14 units must be completed:

6 core units

8 elective units:

a minimum of 5 units must be selected from the elective unit list below

a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 1, 2 or 3.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

Core units

add topic SIRRFSA001A

Apply retail food safety practices

add topic SIRRRPK001A

Advise on food products and services


Interact with customers


Communicate in the workplace to support team and customer outcomes


Work effectively in a customer service environment


Apply safe work practices

Elective units

Cleaning and Maintenance


Organise and maintain work areas



Balance and secure point-of-sale terminal


add topic SIRXINV001A

Perform stock control procedures

add topic SIRXINV002A

Maintain and order stock


add topic SIRRMER001A

Merchandise food products

add topic SIRRMER003A

Prepare and display fast food items


Plan, create and maintain displays

Occupational Health and Safety

add topic SITXOHS002A

Follow workplace hygiene procedures

Product Knowledge

add topic SIRRRPK003A

Advise on fast food products


add topic SIRXSLS002A

Advise on products and services


Sell products and services

Working in Industry


Plan a career in the retail industry


    This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.

    Pathways into the qualification

    Individuals may undertake the qualification with little or no experience in the industry.

    Pathways from the qualification

    After achieving SIR20312 Certificate II in Retail Fast Food, individuals may undertake:

    SIR30212 Certificate III in Retail Operations

    SIR30312 Certificate III in Retail Supervision

    SIR30412 Certificate III in Business-to-Business Sales.

Entry Requirements

Not applicable.

Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Employability Skills


The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill

Industry/enterprise requirements for this qualification include:


use questioning and active listening to determine and respond to customer needs to ensure customers enjoy a positive retail experience that reflects store values

persuade customers to purchase goods by communicating their features and benefits

regularly carry out verbal instructions from other team members and supervisors

read and interpret workplace documents, complete written workplace forms and share work-related information with other team members


work collaboratively with other team members, supporting the team, respecting and understanding others’ views, and giving and receiving feedback in the context of a retail customer service environment where employees are expected to perform their individual tasks but also look for opportunities to assist others


demonstrate sensitivity to customer needs and concerns, anticipating problems and acting to avoid them where possible

solve problems in the context of a team structure where, after clarification, customer service issues or recognition of risk may be referred to another team member or a supervisor for resolution depending on store policy and procedures

Initiative and enterprise

look for opportunities to do things better and suggest ideas to other team members and supervisors in the context of the job role

positively accept and adapt to changes in procedures or arrangements at the store level

take positive action to report hazards or risk situations to supervisors

Planning and organising

understand how a personal job role fits into the context of the wider business values and directions

plan daily work tasks and priorities in the context of the job role to achieve outcomes within set timelines

plan tasks to work safely and manage risk according to store procedures


understand and follow store policies regarding work availability, rosters and work duties

work within the store culture by practising inclusive behaviour

manage personal presentation, hygiene and time

prioritise and complete delegated tasks under instruction


identify personal strengths and weaknesses in the context of the job role and recognise how to personally learn best

accept opportunities to learn new ways of doing things and implement changes under instruction in the context of store procedures


select and use a range of retail technology, such as point-of-sale systems, according to available equipment and store procedures

recognise and report faulty equipment and follow workplace health and safety procedures