19 units must be completed:

11 core units

8 elective units consisting of:

6 units from the list below

2 units from the list below, elsewhere in the SIR Retail Services Training Package or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units

add topic SIRCCCS002

Provide and promote services to pharmacy customers

add topic SIRCDIS001

Assist customers with prescriptions

add topic SIRCIND001

Work effectively in a community pharmacy

add topic SIRCIND002

Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

add topic SIRCINF001

Use pharmacy practices for infection control

add topic SIRCPPA005

Assist customers with cough and cold relief products

add topic SIRCPPA006

Assist customers with skin and anti-fungal products

add topic SIRCPPA008

Assist customers with products for gastro-intestinal conditions

add topic SIRCPPA009

Assist customers with allergy relief products

add topic SIRCPPA010

Assist customers with analgesic and anti-inflammatory products

add topic HLTWHS001

Participate in workplace health and safety

Elective Units

Anatomy and Physiology

add topic HLTAAP001

Recognise healthy body systems

Beauty Products and Services

add topic SHBBCCS001

Advise on beauty products and services

add topic SHBBMUP002

Design and apply make-up

Client and Customer Service

add topic SIRXCEG003

Build customer relationships and loyalty


add topic SIRCDIS002

Deliver medicines to customers outside the pharmacy

add topic SIRCDIS003

Assist in dispensing prescriptions


add topic CHCDIV001

Work with diverse people

Pharmacy Product Advice

add topic SIRCPPA001

Assist customers with vitamins, minerals and supplements

add topic SIRCPPA002

Assist customers with eye and ear care products

add topic SIRCPPA003

Assist customers with first aid products

add topic SIRCPPA004

Assist customers with oral care products

add topic SIRCPPA007

Assist customers with pregnancy and maternal health products and services

add topic SIRCPPA011

Assist customers with baby and infant care products

add topic SIRCPPA013

Assist customers with smoking cessation products

add topic SIRCPPA018

Assist customers with women's and men's health care products


add topic SIRRINV001

Receive and handle retail stock

add topic SIRRINV002

Control stock

Marketing and Public Relations

add topic SIRXMKT001

Support marketing and promotional activities


add topic SIRRMER001

Produce visual merchandise displays

Retail Procedures

add topic SIRXSLS002

Follow point-of-sale procedures

add topic SIRRRTF001

Balance and secure point-of-sale terminal

Skin Services

add topic SHBBSKS001

Pierce ear lobes

Workplace Effectiveness

add topic BSBWOR301

Organise personal work priorities and development

Entry Requirements

There are no entry requirements for this qualification.