Subjects
13 units must be completed:
8 core units
5 elective units, consisting of:
3 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units | |
Engage the customer | |
Assist with customer difficulties | |
Build customer relationships and loyalty | |
Work effectively in a team | |
Work effectively in a service environment | |
Identify and respond to security risks | |
Sell to the retail customer | |
Contribute to workplace health and safety | |
Elective units | |
Communication and Teamwork | |
Work with diverse people | |
Promote team cohesion | |
Customer Engagement | |
Provide online customer service | |
Delivery | |
Deliver food products | |
Food and Beverage | |
Provide responsible service of alcohol | |
Food Safety | |
Handle food safely in a retail environment | |
Supervise a food safety program | |
Health and Wellbeing | |
Maintain personal health and wellbeing | |
Inventory | |
Receive and handle retail stock | |
Control stock | |
Management and Leadership | |
Supervise and support frontline team members | |
Marketing | |
Profile the market | |
Support marketing and promotional activities | |
Merchandising | |
Produce visual merchandise displays | |
Merchandise food products | |
Coordinate visual merchandising activities | |
Product Knowledge | |
Advise on food products and services | |
Advise on health and nutritional products and services | |
Retail Financials | |
Balance and secure point-of-sale terminal | |
Styling | |
Style the customer | |
Training and Development | |
Train others in frontline tasks | |
Wholesale | |
Analyse and achieve sales targets | |
Build sales of branded products | |
Working in Industry | |
Organise and maintain the store environment | |
Organise personal work requirements | |
Develop personal productivity | |
