13 units must be completed:

8 core units

5 elective units, consisting of:

3 units from the list below

2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

add topic SIRXCEG001

Engage the customer

add topic SIRXCEG002

Assist with customer difficulties

add topic SIRXCEG003

Build customer relationships and loyalty

add topic SIRXCOM002

Work effectively in a team

add topic SIRXIND001

Work effectively in a service environment

add topic SIRXRSK001

Identify and respond to security risks

add topic SIRXSLS001

Sell to the retail customer

add topic SIRXWHS002

Contribute to workplace health and safety

Elective units

Communication and Teamwork

add topic CHCDIV001

Work with diverse people

add topic SIRXCOM003

Promote team cohesion

Customer Engagement

add topic SIRXCEG006

Provide online customer service


add topic SIRXDLV001

Deliver food products

Food and Beverage

add topic SITHFAB002

Provide responsible service of alcohol

Food Safety

add topic SIRRFSA001

Handle food safely in a retail environment

add topic SIRRFSA002

Supervise a food safety program

Health and Wellbeing

add topic SIRXHWB001

Maintain personal health and wellbeing


add topic SIRRINV001

Receive and handle retail stock

add topic SIRRINV002

Control stock

Management and Leadership

add topic SIRXMGT001

Supervise and support frontline team members


add topic BSBMKG401

Profile the market

add topic SIRXMKT001

Support marketing and promotional activities


add topic SIRRMER001

Produce visual merchandise displays

add topic SIRRMER002

Merchandise food products

add topic SIRRMER003

Coordinate visual merchandising activities

Product Knowledge

add topic SIRXPDK002

Advise on food products and services

add topic SIRXPDK003

Advise on health and nutritional products and services

Retail Financials

add topic SIRRRTF001

Balance and secure point-of-sale terminal


add topic SIRRSTY001

Style the customer

Training and Development

add topic SIRXTAD001

Train others in frontline tasks


add topic SIRWSLS002

Analyse and achieve sales targets

add topic SIRWSLS003

Build sales of branded products

Working in Industry

add topic SIRXIND002

Organise and maintain the store environment

add topic SIRXIND003

Organise personal work requirements

add topic SIRXIND005

Develop personal productivity

Entry Requirements

There are no entry requirements for this qualification.