10 units must be completed:

5 core units

5 elective units, consisting of:

3 units from the list below

2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

add topic SIRWSLS004

Optimise customer and territory coverage

add topic SIRXCEG003

Build customer relationships and loyalty

add topic SIRXCEG005

Maintain business to business relationships

add topic SIRXIND001

Work effectively in a service environment

add topic SIRXWHS002

Contribute to workplace health and safety

Elective units

Customer Engagement

add topic SIRXCEG001

Engage the customer

add topic SIRXCEG002

Assist with customer difficulties

Communication and Teamwork

add topic SIRXCOM002

Work effectively in a team

add topic SIRXCOM003

Promote team cohesion

Computer Operations and ICT Management

add topic BSBCUE301

Use multiple information systems

add topic BSBCUE304

Provide sales solutions to customers


add topic SIRWFIN001

Complete debtor processes


add topic SIRRINV001

Receive and handle retail stock

add topic SIRRINV002

Control stock

Management and Leadership

add topic SIRXMGT001

Supervise and support frontline team members


add topic SIRRMER003

Coordinate visual merchandising activities

Risk Management and Security

add topic SIRXRSK001

Identify and respond to security risks


add topic SIRWSLS001

Process product and service data

add topic SIRWSLS002

Analyse and achieve sales targets

add topic SIRWSLS003

Build sales of branded products

add topic SIRXSLS001

Sell to the retail customer

Entry Requirements

There are no entry requirements for this qualification.