Subjects
10 units must be completed:
5 core units
5 elective units, consisting of:
3 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units | |
Optimise customer and territory coverage | |
Build customer relationships and loyalty | |
Maintain business to business relationships | |
Work effectively in a service environment | |
Contribute to workplace health and safety | |
Elective units | |
Customer Engagement | |
Engage the customer | |
Assist with customer difficulties | |
Communication and Teamwork | |
Work effectively in a team | |
Promote team cohesion | |
Computer Operations and ICT Management | |
Use multiple information systems | |
Provide sales solutions to customers | |
Finance | |
Complete debtor processes | |
Inventory | |
Receive and handle retail stock | |
Control stock | |
Management and Leadership | |
Supervise and support frontline team members | |
Merchandising | |
Coordinate visual merchandising activities | |
Risk Management and Security | |
Identify and respond to security risks | |
Sales | |
Process product and service data | |
Analyse and achieve sales targets | |
Build sales of branded products | |
Sell to the retail customer | |
