14 units must be completed:

3 core units

11 elective units consisting of:

8 units from the list below

3 units from the list below, elsewhere in the SIR Retail Services Training Package or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units

add topic BSBLDR403

Lead team effectiveness

add topic HLTWHS003

Maintain work health and safety

add topic SIRCCPM001

Assist in managing Pharmacy Medicines and Pharmacist Only Medicines

Elective Units

Anatomy and Physiology

add topic HLTAAP001

Recognise healthy body systems

Client and Customer Service

add topic BSBCUS401

Coordinate implementation of customer service strategies

add topic SIRXCEG003

Build customer relationships and loyalty

Community Pharmacy Management

add topic SIRCCPM002

Coordinate a pharmacy quality system

add topic SIRCCPM003

Lead and develop pharmacy teams

add topic SIRCCPM004

Manage pharmacy sales and service delivery

add topic SIRCCPM005

Manage pharmacy premises, equipment and merchandise

add topic SIRCCPM006

Develop a pharmacy product and service range


add topic SIRCDIS002

Deliver medicines to customers outside the pharmacy

add topic SIRCDIS003

Assist in dispensing prescriptions

add topic SIRCDIS004

Assist in preparing dose administration aids

add topic SIRCDIS005

Assist in preparing extemporaneous prescriptions

add topic SIRCDIS006

Maintain dispensary stock

add topic SIRCDIS007

Administer dispensary computer system and claims

add topic SIRCDIS008

Coordinate service to residential care facilities


add topic CHCDIV001

Work with diverse people


add topic BSBFIA302

Process payroll

Health Care Support

add topic SIRCHCS001

Support the management of obstructive sleep apnoea

add topic SIRCHCS002

Supply and hire home health care aids and equipment

add topic SIRCHCS003

Test blood pressure and advise on self-monitoring

add topic SIRCHCS004

Test blood glucose and advise on equipment and services for diabetes management

add topic SIRCHCS005

Provide Australian Needle and Syringe Program services

add topic SIRCHCS006

Coordinate pharmacy health promotions

Human Resource Management

add topic BSBHRM405

Support the recruitment, selection and induction of staff

Infection Control

add topic SIRCINF001

Use pharmacy practices for infection control


add topic SIRRINV002

Control stock

Legal and ethical

add topic CHCLEG001

Work legally and ethically

Management and Leadership

add topic BSBMGT403

Implement continuous improvement

add topic BSBMGT405

Provide personal leadership

add topic SIRXHRM002

Maintain employee relations

Pharmacy Product Advice

add topic SIRCPPA001

Assist customers with vitamins, minerals and supplements

add topic SIRCPPA007

Assist customers with pregnancy and maternal health products and services

add topic SIRCPPA012

Assist customers with asthma-care aids and equipment

add topic SIRCPPA013

Assist customers with smoking cessation products

add topic SIRCPPA014

Assist customers with continence management products

add topic SIRCPPA015

Assist customers with wound care products

add topic SIRCPPA016

Assist customers with diet, nutrition and weight-management products and services

add topic SIRCPPA017

Assist customers with complementary medicines

add topic SIRCPPA018

Assist customers with women's and men's health care products


add topic BSBRES401

Analyse and present research information

Risk Management and Security

add topic SIRXRSK002

Maintain store security

Entry Requirements

Entry to this qualification is open to individuals who:

have achieved the Certificate III in Community Pharmacy


have relevant industry employment experience as a community pharmacy assistant in a job role that has involved the application of skills and knowledge described in core units of competency from SIR30116 Certificate III in Community Pharmacy, and

have a statement of attainment in the unit SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines.