11 units must be completed:

7 core units

4 elective units, consisting of:

2 units from the list below

2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

add topic SIRRRTF002

Monitor retail store financials

add topic SIRXCEG004

Create a customer-centric culture

add topic SIRXHRM002

Maintain employee relations

add topic SIRXMGT002

Lead a frontline team

add topic SIRXRSK002

Maintain store security

add topic SIRXSLS003

Achieve sales results

add topic SIRXWHS003

Maintain workplace safety

Elective units

Customer Engagement

add topic BSBCUS401

Coordinate implementation of customer service strategies

Change Management

add topic SIRXCHA001

Facilitate the change process

Communication and Teamwork

add topic CHCDIV001

Work with diverse people


add topic SIRXECM001

Monitor and interpret online data and analytics

add topic SIRXECM002

Prepare digital content

Food Safety

add topic SIRRFSA001

Handle food safely in a retail environment

add topic SIRRFSA002

Supervise a food safety program

Health and Wellbeing

add topic SIRXHWB002

Promote workplace health and wellbeing

Human Resource Management

add topic SIRXHRM001

Recruit, select and induct team members

add topic SITXHRM002

Roster staff


add topic BSBINN301

Promote innovation in a team environment

Management and Leadership

add topic BSBMGT402

Implement operational plan


add topic SIRRINV002

Control stock


add topic BSBMKG401

Profile the market

add topic SIRXMKT002

Use social media to engage customers

add topic SIRXMKT003

Manage promotional activities


add topic SIRRMER003

Coordinate visual merchandising activities

Retail Financials

add topic BSBFIA302

Process payroll

add topic BSBSMB406

Manage small business finances

Training and Development

add topic SIRXTAD002

Develop the retail frontline

Working in Industry

add topic SIRXIND005

Develop personal productivity

add topic SIRXIND006

Review retail business fundamentals

Entry Requirements

Entry to this qualification is open to individuals who:

have achieved a Certificate III in Retail


have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.