Subjects
11 units must be completed:
7 core units
4 elective units, consisting of:
2 units from the list below
2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units | |
Monitor retail store financials | |
Create a customer-centric culture | |
Maintain employee relations | |
Lead a frontline team | |
Maintain store security | |
Achieve sales results | |
Maintain workplace safety | |
Elective units | |
Customer Engagement | |
Coordinate implementation of customer service strategies | |
Change Management | |
Facilitate the change process | |
Communication and Teamwork | |
Work with diverse people | |
Ecommerce | |
Monitor and interpret online data and analytics | |
Prepare digital content | |
Food Safety | |
Handle food safely in a retail environment | |
Supervise a food safety program | |
Health and Wellbeing | |
Promote workplace health and wellbeing | |
Human Resource Management | |
Recruit, select and induct team members | |
Roster staff | |
Innovation | |
Promote innovation in a team environment | |
Management and Leadership | |
Implement operational plan | |
Inventory | |
Control stock | |
Marketing | |
Profile the market | |
Use social media to engage customers | |
Manage promotional activities | |
Merchandising | |
Coordinate visual merchandising activities | |
Retail Financials | |
Process payroll | |
Manage small business finances | |
Training and Development | |
Develop the retail frontline | |
Working in Industry | |
Develop personal productivity | |
Review retail business fundamentals | |
