Subjects
10 units must be completed:
4 core units
6 elective units, consisting of:
3 units from the list below
3 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units | |
Undertake strategic planning in retail | |
Lead the change process | |
Provide leadership to others | |
Drive retail profitability | |
Elective units | |
Communication and Teamwork | |
Communicate with influence | |
Customer Engagement | |
Develop online customer service standards | |
Ecommerce | |
Design an ecommerce site | |
Human Resource Management | |
Manage recruitment selection and induction processes | |
Manage employee relations | |
Management and Leadership | |
Develop and use emotional intelligence | |
Lead and manage effective workplace relationships | |
Plan and manage retail projects | |
Lead the development of business opportunities | |
Marketing | |
Undertake digital marketing activities | |
Develop a marketing strategy | |
Develop a social media strategy | |
Merchandise Management | |
Plan merchandise buying strategy | |
Risk Management and Security | |
Manage risk in the retail environment | |
Sales | |
Drive sales results | |
Plan to trade internationally | |
Training and Development | |
Develop a workplace learning environment | |
Coach others for success | |
Work Health and Safety | |
Ensure a safe workplace | |
Working in Industry | |
Manage personal work priorities and professional development | |
