Vocational Graduate Certificate in Retail Leadership

This qualification reflects the roles of individuals who apply both broad and highly specialised skills and knowledge in the field of leadership within the retail industry, including senior managers and business owners who perform a diverse range of roles within the retail environment.

Persons undertaking this role may work as specialists (for example in visual merchandising or area management) or with overarching business responsibilities in workplaces of various sizes. They may make significant, high level and independent judgements within major, broad or specialised planning, design, operational, technical or management functions. They may also have responsibility and broad ranging accountability for the structure, management and output of the work of others or for discrete functions.

Job roles

Individuals with this qualification are able to perform roles, such as:

senior manager

business manager.


4 units must be completed:

a minimum of 3 units must be selected from the list below

1 unit may be selected from any relevant Training Package or accredited course first packaged at AQF level 7 or 8.

The choice of units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

Unit code

Unit title


Lead the organisation through change


Lead the development of business opportunities


Lead and develop staff


Continuously improve operational retail processes


Lead the strategic planning process in a service environment


Manage and transform sales and service programs


Lead the development of a visual merchandising strategy


Plan and manage complex retail projects


Manage retail operations in a region or area


    This qualification is not suitable for an Australian Apprenticeship pathway or VET in Schools (VETiS) delivery.

    Pathways into the qualification

    SIR80112 Vocational Graduate Certificate in Retail Leadership is designed for senior managers and business owners who operate at a senior level and have substantial experience in the retail industry.

    The managers and business owners may be commencing the qualification from a number of pathways, including:

    significant retail workplace experience, including management experience

    a relevant undergraduate degree seeking other vocational education and training qualifications.

    Pathways from the qualification

    After achieving SIR80112 Vocational Graduate Certificate in Retail Leadership individuals may undertake relevant higher education programs.

Entry Requirements

Not applicable.

Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

Employability Skills


The following table contains a summary of the employability skills as identified by the retail industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the business-to-business industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.

Employability skill

Industry/enterprise requirements for this qualification include:


consult with and engage industry colleagues, staff, customers and others who may be internal or external to the organisation

research, prepare and present high-level reports and plans pitched appropriately to the needs of the audience

use clear and insightful verbal and non-verbal communication

read and interpret a range of information relevant to job/role, including industry reports, legislation and policies

present information to customers, suppliers and other stakeholders

negotiate with stakeholders, staff and customers

establish and maintain consultative processes


manage teams

lead team effort

liaise with relevant personnel


identify customer needs and match service delivery responses to address these needs

research and analyse business needs and opportunities

resolve work-related problems

form and test assumptions in an effort to resolve problems

implement conflict-resolution strategies

quantify the benefits of options and perform calculations to assist in solving problems

Initiative and enterprise

identify business opportunities

think and act proactively to solve problems and generate new and improved work practices and productivity

identify relevant sources of information and use them effectively

Planning and organising

lead project and related business planning processes, managing risks

plan and organise own work tasks and those of a team

plan and organise resources to meet deadlines, managing time

determine schedules to ensure work is completed on time

coordinate tasks and processes


demonstrate capacity to be a self-starter and self-motivated

monitor own work and adjust accordingly to meet agreed standards and expectations

manage own professional development and training needs


contribute to learning in the workplace

maintain up-to-date knowledge of policies, procedures and legislation

obtain feedback to identify ways to improve ongoing activities

undertake relevant research and evaluation to support work objectives


use technology relevant to the job/role which may include conducting online research, using software applications to manage and undertake projects, using applications to manage finances, and planning and reporting processes

adapt to the use of new technology as appropriate