Certificate I in Hospitality

This qualification provides the skills and knowledge for an individual to be competent in routine tasks in various hospitality settings such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. Individuals may work in a team but always under direct supervision.

The qualification is suitable for an Australian apprenticeship pathway and for VET in Schools delivery.

Job roles

Individuals with this qualification are able to perform tasks such as:

serving food and drinks at a counter or delivering them to tables

clearing tables

providing housekeeping support services

carrying luggage to rooms.

Possible job titles include:

bar useful

coffee shop assistant

waiter

food and beverage runner

housekeeping assistant

porter.

Prerequisite requirements

There are no prerequisites for entry to this qualification.


Subjects

QUALIFICATION RULES

To achieve a Certificate I in Hospitality, 7 units must be completed:

all 5 core units

2 elective units which must be selected from the list below.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS

add topic SITHIND001B

Develop and update hospitality industry knowledge

add topic SITXCOM001A

Work with colleagues and customers

add topic SITXCOM002A

Work in a socially diverse environment

add topic SITXOHS001B

Follow health, safety and security procedures

add topic SITXOHS002A

Follow workplace hygiene procedures

ELECTIVE UNITS

Accommodation Services

add topic SITHACS003A

Provide porter services

add topic SITHACS004B

Provide housekeeping services to guests

add topic SITHACS005B

Prepare rooms for guests

add topic SITHACS006B

Clean premises and equipment

add topic SITHACS007B

Launder linen and guest clothes

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Client and Customer Service

add topic SITXCCS001B

Provide visitor information

add topic SIRXCCS001A

Apply point-of-sale handling procedures

Communication and Teamwork

add topic TLIE507C

Carry out basic workplace calculations

Finance

add topic SITXFIN001A

Process financial transactions

Food and Beverage

add topic SITHFAB001C

Clean and tidy bar areas

add topic SITHFAB002C

Operate a bar

add topic SITHFAB003A

Serve food and beverage to customers

add topic SITHFAB005A

Provide table service of alcoholic beverages

add topic SITHFAB009A

Provide responsible service of alcohol

add topic SITHFAB010C

Prepare and serve non-alcoholic beverages

add topic SITHFAB012B

Prepare and serve espresso coffee

Inventory

add topic SITXINV001A

Receive and store stock

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Bar useful

add topic SITHFAB001C Clean and tidy bar areas

add topic SITHFAB010C Prepare and serve non-alcoholic beverages

Coffee shop assistant

add topic SIRXCCS001A Apply point-of-sale handling procedures

add topic SITHFAB012B Prepare and serve espresso coffee

Waiter or food and beverage runner

add topic SITHFAB003A Serve food and beverage to customers

add topic SITHFAB009A Provide responsible service of alcohol

Housekeeping assistant

add topic SITHACS004B Provide housekeeping services to guests

add topic SITHACS005B Prepare rooms for guests

Porter

add topic SITHACS003A Provide porter services

add topic SITXCCS001B Provide visitor information


Pathways...

    Not applicable.


Entry Requirements

Not applicable.


Licensing Information

Not applicable.


Employability Skills

SUMMARY

SIT10207 Certificate I in Hospitality

The following table contains a summary of the employability skills required by the hospitality industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:

Communication

Communicating with colleagues and customers to determine and interpret their needs; interpreting and providing information to customers in a culturally appropriate manner; speaking clearly and directly to customers to ensure a positive hospitality experience.

Teamwork

Following instructions and working as a team member under supervision; working with customers to ensure their service requirements are met.

Problem solving

Identifying and clarifying the extent of operational problems and requesting assistance from team members and supervisors in resolving details; using predetermined policies and procedures to guide solutions to customer or operational problems associated with the service.

Initiative and enterprise

Taking initiative to maintain a high standard of personal hygiene; identifying better ways to manage safety risks by participating in group risk assessment activities.

Planning and organising

Collecting, analysing and organising information to allow for safe and efficient operational activities; using appropriate predetermined policies and procedures to guide such activities.

Self-management

Understanding and complying with the legal responsibilities that apply to own role in hospitality service; knowing and taking responsibility for own role in safe working practices.

Learning

Knowing the structure of networks within and sources of new information on the hospitality industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues on new hospitality products and services.

Technology

Understanding the operating capability and demonstrating the correct use of technologies; selecting and using the right personal protective equipment to manage personal safety in the workplace.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the hospitality industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.