11 units must be completed:

4 core units

7 elective units, consisting of:

3 units from the list below

4 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

add topic SITTIND001

Source and use information on the tourism and travel industry

add topic SITXCCS003

Interact with customers

add topic SITXCOM002

Show social and cultural sensitivity

add topic SITXWHS001

Participate in safe work practices

Elective units


add topic SITHACS001

Clean premises and equipment

Client and Customer Service, and Sales

add topic SIRXSLS001

Sell to the retail customer

add topic SIRXPDK001

Advise on products and services

add topic SITXCCS001

Provide customer information and assistance

add topic SITXCCS002

Provide visitor information

Cultural Services

add topic CUACNM201

Monitor collections for changes in condition

add topic CUAEVP201

Assist with the staging of public activities and events

add topic CUAIND202

Develop and apply knowledge of information and cultural services organisations

Communication and Teamwork

add topic BSBCMM201

Communicate in the workplace

add topic BSBWOR203

Work effectively with others

add topic SITXCOM001

Source and present information

Computer Operations and ICT Management

add topic BSBITU201

Produce simple word processed documents

add topic BSBITU202

Create and use spreadsheets

Environmental Sustainability

add topic BSBSUS201

Participate in environmentally sustainable work practices


add topic SITXFIN001

Process financial transactions

First Aid

add topic HLTAID003

Provide first aid

Food and Beverage, Food Safety

add topic SITHFAB002

Provide responsible service of alcohol

add topic SITHFAB004

Prepare and serve non-alcoholic beverages

add topic SITHFAB005

Prepare and serve espresso coffee

add topic SITXFSA001

Use hygienic practices for food safety


add topic SITXINV001

Receive and store stock

Languages other than English

add topic SITXLAN001

Conduct basic oral communication in a language other than English

add topic SITXLAN002

Conduct routine oral communication in a language other than English

Tourism Delivery

add topic SITXCOM003

Provide a briefing or scripted commentary

add topic SITTGDE001

Interpret aspects of local Australian Indigenous culture

add topic SITTVAF001

Load and unload a ride

add topic SITTVAF002

Operate a ride location

add topic TLIC1051

Operate commercial vehicle

Tourism Sales and Operations

add topic SITTTSL001

Operate online information systems

add topic SITTTSL002

Access and interpret product information

add topic SITTTSL009

Process travel-related documentation

Entry Requirements

There are no entry requirements for this qualification.