SIT20512 - Certificate II in Holiday Parks and Resorts
Certificate II in Holiday Parks and Resorts
This qualification reflects the role of individuals who use a defined and limited range of operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.
Job roles
This qualification provides a pathway to work in a front office, housekeeping or grounds maintenance environment in a holiday park or resort.
Possible job titles include:
housekeeping assistant
junior handyperson
office assistant.
Subjects
11 units must be completed:
4 core units
7 elective units, consisting of:
5 units from the list below
2 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
BSBWOR202A Organise and complete daily work activities
SITTIND202 Source and use information on the holiday park and resort industry
SITTTSL202 Access and interpret product information
SITXCCS201 Provide visitor information
SITXCOM201 Show social and cultural sensitivity
SITXFIN201 Process financial transactions
Pathways...
This qualification is suitable for VET in Schools (VETiS) delivery and for an Australian Apprenticeship pathway.
Pathways into the qualification
Individuals may enter SIT20512 Certificate II in Holiday Parks and Resorts with limited or no vocational experience and without a lower level qualification.
Pathways from the qualification
After achieving SIT20512 Certificate II in Holiday Parks and Resorts, individuals could progress to SIT31212 Certificate III in Holiday Parks and Resorts, or to Certificate III qualifications in any service industry field.
Entry Requirements
There are no entry requirements for this qualification.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Employability Skills
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
Interacting with customers in a polite and friendly manner, asking questions and actively listening to customers to determine their needs; providing clear and accurate information to customers and colleagues to ensure a positive holiday parks and resort experience; interpreting verbal and written information on holiday parks and resort products, services and operational procedures; discussing operational and service difficulties with colleagues and supervisors.
Initiative and enterprise
Identifying and discussing with supervisors better ways to organise holiday parks and resort operational and service activities; seeking information on new technologies and suggesting their use to supervisors, providing suggestions for better customer service provision.
Learning
Sourcing opportunities to learn new things about the holiday parks and resort industry, new operational tasks and better ways of providing holiday parks and resort service; proactively seeking and sharing information with colleagues on new holiday parks and resort products and services.
Planning and organising
Collecting and organising customer, product and procedural information to efficiently coordinate holiday parks and resort operational and service activities; planning both operational and daily activities to ensure a smooth workflow which delivers a positive service outcome for holiday parks and resort customers.
Problem-solving
Thinking about problems that relate to own role in holiday parks and resort operational and service activities; avoiding deadline problems by planning own day-to-day operational activities; identifying and resolving routine customer or operational problems using predetermined policies and procedures to guide solutions; clarifying the extent of problems and requesting assistance from team members and supervisors to solve operational and service issues.
Self-management
Taking responsibility for own job role, legal and other responsibilities in servicing the holiday parks and resort customer and knowing when to refer difficulties to supervisors; seeking feedback and guidance from supervisors on success in holiday parks and resort operational and service activities.
Teamwork
Working as a team member, taking instructions from others and understanding own role in servicing the needs of the holiday parks and resort customer; supporting other team members to coordinate holiday parks and resort operational and service activities to achieve quality service delivery of the holiday parks and resort product; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of holiday parks and resort customers.
Technology
Understanding the operating capability of tools and equipment and selecting and safely using them; selecting and using the right personal protective equipment to manage personal safety in the workplace.
