Certificate III in Tourism

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed tourism sales, operational and tour delivery skills.

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles

Individuals with this qualification are able to work in multiple tourism industry sectors and enterprise types. This qualification is very flexible and is designed to meet a broad range of tourism industry needs. It recognises the diversity of tourism operations and the increasing industry trend for operators to provide specialised tourism products. The types of enterprise to which this qualification may apply include tour operators of any sort (e.g. coach, camping, cruise boat, four-wheel drive or walking), attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

Possible job titles include:

guide and salesperson in an Indigenous cultural centre

cellar door salesperson and guide in a winery

attendant and guide in a museum

attendant in an attraction or theme park

senior ride operator in an attraction or theme park

operations consultant for a tour operator

reservation sales agent for a tour operator.

Prerequisite requirements

There are no prerequisites for entry to this qualification.


Subjects

QUALIFICATION RULES

To achieve a Certificate III in Tourism, 15 units must be completed:

all 5 core units

10 elective units:

a minimum of 6 elective units must be selected from the list below

the remaining 4 elective units may be selected from this or another endorsed Training Package or accredited course

a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS

add topic SITTIND001B

Develop and update tourism industry knowledge

add topic SITXCCS001B

Provide visitor information

add topic SITXCOM001A

Work with colleagues and customers

add topic SITXCOM002A

Work in a socially diverse environment

add topic SITXOHS001B

Follow health, safety and security procedures

ELECTIVE UNITS

Accommodation Services

add topic SITHACS006B

Clean premises and equipment

Administration

add topic SITXADM001A

Perform office procedures

add topic SITXADM002A

Source and present information

add topic BSBRES401A

Analyse and present research information

Client and Customer Service

add topic SIRXCCS001A

Apply point-of-sale handling procedures

Communication and Teamwork

add topic SITXCOM003A

Deal with conflict situations

add topic SITXCOM004A

Communicate on the telephone

Computer Operations and ICT Management

add topic BSBITU309A

Produce desktop published documents

add topic BSBITU301A

Create and use databases

add topic BSBITU302A

Create electronic presentations

add topic BSBITU102A

Develop keyboard skills

add topic BSBWOR204A

Use business technology

add topic BSBITU201A

Produce simple word processed documents

add topic BSBITU306A

Design and produce business documents

add topic BSBITU203A

Communicate electronically

E-Business

add topic BSBITU305A

Conduct online transactions

add topic BSBEBU401A

Review and maintain a website

add topic BSBCUS401A

Coordinate implementation of customer service strategies

Environmental Sustainability

add topic SITXENV002A

Implement and monitor environmentally sustainable work practices

Events

add topic SITXEVT001B

Develop and update event industry knowledge

add topic SITXEVT002B

Provide event staging support

add topic SITXEVT003B

Process and monitor event registrations

add topic SITXEVT004B

Coordinate on-site event registrations

Finance

add topic SITXFIN001A

Process financial transactions

add topic SITXFIN002A

Maintain financial records

add topic BSBFIA303A

Process accounts payable and receivable

First Aid

add topic HLTFA301B

Apply first aid

add topic HLTFA302A

Provide first aid in remote situation

Food and Beverage

add topic SITHFAB003A

Serve food and beverage to customers

add topic SITHFAB004A

Provide food and beverage service

add topic SITHFAB005A

Provide table service of alcoholic beverages

add topic SITHFAB009A

Provide responsible service of alcohol

add topic SITHFAB010C

Prepare and serve non-alcoholic beverages

add topic SITHFAB011A

Develop and update food and beverage knowledge

add topic SITHFAB012B

Prepare and serve espresso coffee

add topic SITHFAB222A

Conduct a product tasting for alcoholic beverages

Guiding

add topic SITTGDE001B

Work as a guide

add topic SITTGDE002A

Provide arrival and departure assistance

add topic SITTGDE004A

Lead tour groups

add topic SITTGDE006A

Prepare and present tour commentaries or activities

add topic SITTGDE007A

Develop and maintain the general and regional knowledge required by guides

add topic SITTGDE008A

Research and share general information on Australian Indigenous cultures

add topic SITTGDE009A

Interpret aspects of local Australian Indigenous culture

add topic SITTGDE010A

Prepare specialised interpretive content on flora, fauna and landscape

add topic SITTGDE011A

Prepare specialised interpretive content on marine environments

add topic SITTGDE012A

Prepare specialised interpretive content on cultural and heritage environments

Human Resource Management

add topic SITXHRM001A

Coach others in job skills

Inventory

add topic SITXINV001A

Receive and store stock

add topic SITXINV002A

Control and order stock

Languages other than English

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

Merchandising

add topic SIRXMER001A

Merchandise products

Occupational Health and Safety

add topic SITXOHS002A

Follow workplace hygiene procedures

add topic SITXOHS003B

Identify hazards, and assess and control safety risks

Planning and Product Development

add topic SITTPPD005A

Plan and develop interpretive activities

Risk Management and Security

add topic CPPSEC2012A

Monitor and control individual and crowd behaviour

add topic SIRXRSK001A

Minimise theft

add topic SITXCCS305A

Provide lost and found facility

Sales

add topic SIRXSLS001A

Sell products and services

add topic SIRXSLS002A

Advise on products and services

Tour Operations

add topic SITTTOP002A

Load touring equipment and conduct pre-departure checks

add topic SITTTOP003B

Operate and maintain a 4WD tour vehicle

add topic SITTTOP005A

Provide camp site catering

add topic TLIB307C

Carry out vehicle servicing and maintenance

add topic TLIC107C

Drive vehicle

add topic TLIC807C

Drive coach/bus

Tourism Sales and Office Operations

add topic SITTTSL001A

Operate an online information system

add topic SITTTSL002A

Access and interpret product information

add topic SITTTSL003A

Source and provide international destination information and advice

add topic SITTTSL004A

Source and provide Australian destination information and advice

add topic SITTTSL005A

Sell tourism products and services

add topic SITTTSL006B

Prepare quotations

add topic SITTTSL007B

Receive and process reservations

add topic SITTTSL008B

Book and coordinate supplier services

add topic SITTTSL009B

Process travel-related documentation

add topic SITTTSL010B

Control reservations or operations using a computerised system

add topic SITTTSL011A

Maintain a product inventory

Venue and Facility Operations

add topic SITTVAF002A

Provide a briefing or scripted commentary

add topic SITTVAF003A

Operate a ride location

add topic SITTVAF004A

Load and unload a ride

add topic SITTVAF005B

Operate a games location

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Guide and salesperson in an Indigenous cultural centre

add topic CUVPRP03A Develop and apply knowledge of Aboriginal or Torres Strait Islander cultural arts

add topic SIRXCCS001A Apply point-of-sale handling procedures

add topic SIRXRSK001A Minimise theft

add topic SIRXSLS001A Sell products and services

add topic SIRXSLS002A Advise on products and services

add topic SITTGDE001B Work as a guide

add topic SITTGDE007A Develop and maintain the general and regional knowledge required by guides

add topic SITTGDE008A Research and share general information on Australian Indigenous cultures

add topic SITXADM001A Perform office procedures

add topic SITXINV001A Receive and store stock

Cellar door sales person and guide in a winery

add topic SITHFAB222A Conduct a product tasting for alcoholic beverages

add topic SITXCCS001B Provide visitor information

add topic SIRXCCS001A Apply point-of-sale handling procedures

add topic SIRXSLS001A Sell products and services

add topic SIRXSLS002A Advise on products and services

add topic SITHFAB005A Provide table service of alcoholic beverages

add topic SITHFAB009A Provide responsible service of alcohol

add topic SITTGDE001B Work as a guide

add topic SITTGDE006A Prepare and present tour commentaries or activities

add topic SITXINV001A Receive and store stock

Attendant and guide in a museum

add topic CULMS201B Develop and apply knowledge of the museum industry

add topic CULMS205B Observe and report basic condition of collection

add topic CULMS207B Assist with the presentation of public activities and events

add topic CULMS412B Record and maintain collection information

add topic SIRXCCS001A Apply point-of-sale handling procedures

add topic SIRXSLS001A Sell products and services

add topic SIRXSLS002A Advise on products and services

add topic SITTGDE001B Work as a guide

add topic SITTGDE012A Prepare specialised interpretive content on cultural and heritage environments

add topic SITTVAF002A Provide a briefing or scripted commentary

Attendant in an attraction or theme park

add topic HLTFA301B Apply first aid

add topic SIRXCCS001A Apply point-of-sale handling procedures

add topic SIRXSLS001A Sell products and services

add topic SITHACS006B Clean premises and equipment

add topic SITHFAB003A Serve food and beverage to customers

add topic SITHFAB010C Prepare and serve non-alcoholic beverages

add topic SITTVAF002A Provide a briefing or scripted commentary

add topic SITTVAF003A Operate a ride location

add topic SITTVAF004A Load and unload a ride

SITXLAN1__A Conduct basic workplace oral communication in a language other than English

Reservation sales agent for a tour operator

add topic BSBITU203A Communicate electronically

add topic SITTTOP002A Load touring equipment and conduct pre-departure checks

add topic SITTTSL001A Operate an online information system

add topic SITTTSL002A Access and interpret product information

add topic SITTTSL005A Sell tourism products and services

add topic SITTTSL006B Prepare quotations

add topic SITTTSL007B Receive and process reservations

add topic SITTTSL009B Process travel-related documentation

add topic SITTTSL010B Control reservations or operations using a computerised system

add topic SITXADM001A Perform office procedures


Pathways...

    Not applicable.


Entry Requirements

Not applicable.


Licensing Information

Not applicable.


Employability Skills

SUMMARY

SIT30107 Certificate III in Tourism

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:

Communication

Communicating with colleagues, other tourism suppliers and agents to plan and deliver the customer's tourism experience; understanding verbal and written information on tourism products to be delivered; determining and interpreting customer requirements; empathising and negotiating acceptable solutions to customer problems and complaints; providing clear and accurate verbal and written information to customers, suppliers and agents in a culturally appropriate manner to ensure a positive tourism experience.

Teamwork

Working as a team member, giving and receiving instructions and understanding own lead role in servicing the needs of the tourism customer; supporting other team members in their role in providing quality tourism service delivery; respecting the cultural diversity of team members and seeking their assistance to service the culturally diverse needs of tourism customers.

Problem solving

Anticipating problems that may arise with tourism product delivery; mitigating problems by operational planning of all tourism product delivery details; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors, suppliers or agents in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or operational problems associated with delivering the tourism product.

Initiative and enterprise

Showing independence and initiative required to take a lead role in delivering tourism products that meet or exceed customer expectations; identifying and discussing a range of tourism product and service concepts to improve existing product and service delivery.

Planning and organising

Collecting, analysing and organising customer, product and supplier or agent information to allow for efficient planning and delivery of tourism products and services; setting timelines and organising own work flow to coordinate the delivery of tourism experiences; using appropriate predetermined policies and procedures to guide the planning and delivery of tourism products.

Self-management

Understanding and complying with the legal responsibilities that apply to own role in servicing the tourism customer; knowing own job role and responsibilities in planning and delivering the tourism product; organising own work time and priorities and seeking feedback and guidance from supervisors on success in effectively planning and delivering tourism activities.

Learning

Knowing the structure of, networks within, and sources of new information on the tourism industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues on new tourism activities and information for customers.

Technology

Understanding the operating capability of, selecting and using technologies that assist in planning and delivering tourism products such as computer systems and software, microphones, vehicles, navigation equipment, and recreational and entertainment equipment; correctly using equipment to ensure personal safety in the workplace.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.