This qualification reflects the role of individuals who use a range of guiding skills combined with a substantial depth of subject matter knowledge. They work with some independence and under limited supervision using discretion and judgement to resolve problems.
This qualification is suitable for an Australian Apprenticeship pathway.
Job roles
This qualification provides a pathway to work as a guide in many tourism industry sectors. Guides at this level usually work in particular areas or sites, including attractions, cultural and heritage sites, in tourist precincts, in marine and national parks, in wineries or onboard day or extended cruise vessels.
Possible job titles include:
cultural guide
heritage guide
interpretive guide
museum guide
nature-based site guide
site guide
tour guide
walking guide
winery guide.
Subjects
13 units must be completed:
9 core units
4 elective units, consisting of:
2 unit from the list below
2 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
HLTAID003 Provide first aid
SITTGDE301 Work as a guide
SITTGDE303 Lead tour groups
SITTGDE304 Prepare and present tour commentaries or activities
SITTGDE305 Develop and maintain the general and regional knowledge required by guides
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
SITXWHS301 Identify hazards, assess and control safety risks
Elective units
Communication and Teamwork
SITXCOM301 Addressprotocolrequirements
Environmental Sustainability
BSBSUS201A Participate in environmentally sustainable work practices
Finance
SITXFIN201 Process financial transactions
Food and Beverage
SITHFAB201 Provide responsible service of alcohol
SITHFAB302 Conduct a product tasting for alcoholic beverages ^
SITHFAB305 Provide advice on Australian wines ^
SITHFAB307 Provide table service of food and beverage ^*
^ Prerequisite is SITHFAB201 Provide responsible service of alcohol
* Prerequisite is SITXFSA101 Use hygienic practices for food safety
Guiding
SITTGDE101 Interpret aspects of local Australian Indigenous culture
SITTGDE302 Provide arrival and departure assistance
SITTGDE306 Research and share general information on Australian Indigenous cultures
SITTGDE307 Prepare specialised interpretive content on flora, fauna and landscape
SITTGDE308 Prepare specialised interpretive content on marine environments
SITTGDE309 Prepare specialised interpretive content on cultural and heritage environments
Human Resource Management
SITXHRM301 Coach others in job skills
Languages other than English
SITXLAN22__ Conduct routine oral communication in a language other than English
SITXLAN31__ Conduct oral communication in a language other than English
SITXLAN32__ Conduct complex oral communication in a language other than English
SITXLAN33__ Read and write information in a language other than English
SITXLAN34__ Read and write documents in a language other than English
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
Working in Industry - Tourism
SITTIND201 Source and use information on the tourism and travel industry
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Nature-based site guide
BSBSUS201A Participate in environmentally sustainable work practices
SITTGDE306 Research and share general information on Australian Indigenous cultures
SITTGDE307 Prepare specialised interpretive content on flora, fauna and landscape
SITXLAN22__ Conduct routine oral communication in a language other than English
Site guide
SIRXSLS201 Sell products and services
SITTGDE306 Research and share general information on Australian Indigenous cultures
SITTGDE309 Prepare specialised interpretive content on cultural and heritage environments
SITXLAN32__ Conduct complex oral communication in a language other than English
Winery guide
SITHFAB201 Provide responsible service of alcohol
SITHFAB302 Conduct a product tasting for alcoholic beverages
SITHFAB305 Provide advice on Australian wines
SITXFIN201 Process financial transactions
Pathways...
Pathways into the qualification
It is recommended that people entering this qualification are able to demonstrate the effective interpersonal communication skills required to succeed as a guide.
Pathways from the qualification
After achieving SIT30513 Certificate III in Guiding, individuals could progress to SIT40112 Certificate IV in Guiding.
Entry Requirements
There are no entry requirements for this qualification.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
Employability Skills
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
Communicating with tourism operators to determine specific needs of customer groups to deliver tailored information; interpreting and providing clear and accurate information in tour commentaries; interpreting verbal and written operational information to ensure smooth delivery of tour or activity; negotiating acceptable solutions to customer problems and complaints.
Initiative and enterprise
Adapting to emerging operational situations and problems by initiating effective operational responses to ensure smooth tour delivery; identifying and suggesting ways to improve operational and service efficiency; suggesting ideas for new or improved products for the tourism operator.
Learning
Knowing own skill and knowledge strengths and weaknesses; sourcing ongoing learning opportunities and information to regularly update required guiding knowledge; sharing information with colleagues.
Planning and organising
Collecting, analysing and organising customer, product and procedural information to allow for smooth delivery of tour or activity; collecting, analysing and selecting appropriate guiding information to meet the needs of the specific customer group; pacing the delivery of tour and information to meet the operational and customer service requirements.
Problem-solving
Responding to problems that arise with tour or activity by making adjustments that minimise disruption to customers and provide a quality tourism experience; identifying and clarifying the extent of problems that arise during the tour or activity, taking responsibility for solving operational and service issues; referring high-level problems to tourism operators and participating in the solution; using discretion and judgement as well as predetermined policies and procedures to guide solutions to operational and service problems.
Self-management
Understanding and following policies and procedures for legal compliance; acting through self-direction and organising own work time and priorities when preparing for and delivering tours or activities; working independently to deliver the tour or activity;
taking responsibility servicing the tourism customer and for resolving service difficulties; thinking about own work performance and seeking feedback and guidance from tourism operators on success in effectively servicing the needs of tour or activity participants.
Teamwork
Working as a skilled team member to deliver the quality service goals of the tourism operator; taking responsibility for own role in delivering the tour or activity and servicing the needs of group members; leading the tour or activity participants as a team, providing instructions and building group cohesion.
Technology
Understanding the operating capability of, selecting and using technologies that assist in preparing participant information and delivering tours or activities such as computer systems and software, microphones, recreational and entertainment equipment; correctly using equipment to manage personal safety in the workplace.
