Subjects
15 units must be completed:
7 core units
8 elective units, consisting of:
1 unit from Group A
5 units from Group B
2 units from Group B, Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units | |
Work effectively with others | |
Source and use information on the hospitality industry | |
Work effectively in hospitality service | |
Provide service to customers | |
Show social and cultural sensitivity | |
Coach others in job skills | |
Participate in safe work practices | |
Elective units | |
Group A | |
Use hygienic practices for hospitality service | |
Use hygienic practices for food safety | |
Group B | |
Accommodation Services - Front Office, Housekeeping and Porting | |
Maintain hard floor surfaces | |
Maintain carpeted floors | |
Clean glass surfaces | |
Clean ceiling surfaces and fittings | |
Clean wet areas | |
Sort and remove waste and recyclable materials | |
Maintain cleaning storage areas | |
Clean window coverings | |
Wash furniture and fittings | |
Clean premises and equipment | |
Provide housekeeping services to guests | |
Prepare rooms for guests | |
Launder linen and guest clothes | |
Provide porter services | |
Provide valet services | |
Conduct night audit | |
Provide accommodation reception services | |
Process reservations | |
Use a computerised reservations or operations system | |
Client and Customer Service, and Sales | |
Sell to the retail customer | |
Advise on products and services | |
Provide visitor information | |
Provide lost and found services | |
Provide club reception services | |
Commercial Cookery and Catering, and Kitchen Operations | |
Prepare and present simple dishes | |
Prepare and present sandwiches | |
Package prepared foodstuffs | |
Prepare appetisers and salads | |
Clean kitchen premises and equipment | |
Computer Operations and ICT Management | |
Create and use spreadsheets | |
Create and use databases | |
Design and produce business documents | |
Finance | |
Maintain financial records | |
Process financial transactions | |
Food and Beverage | |
Recommend liquor products | |
Clean and tidy bar areas | |
Provide responsible service of alcohol | |
Operate a bar | |
Prepare and serve non-alcoholic beverages | |
Prepare and serve espresso coffee | |
Provide room service | |
Serve food and beverage | |
Operate and monitor cellar systems | |
Conduct a product tasting for alcoholic beverages | |
Prepare and serve cocktails | |
Provide advice on beers, spirits and liqueurs | |
Provide advice on Australian wines | |
Provide advice on imported wines | |
Provide table service of food and beverage | |
Provide silver service | |
Provide advice on food | |
Provide advice on food and beverage matching | |
Provide gueridon service | |
Food Safety | |
Use hygienic practices for food safety | |
Participate in safe food handling practices | |
Transport and store food | |
Gaming | |
Provide responsible gambling services | |
Attend gaming machines | |
Operate a TAB outlet | |
Conduct Keno games | |
Analyse and report on gaming machine data | |
Deal Baccarat games | |
Conduct Big Wheel games | |
Deal Blackjack games | |
Deal Poker games | |
Deal Pontoon games | |
Conduct Rapid Roulette games | |
Conduct Roulette games | |
Conduct Sic Bo games | |
Attend casino gaming machines | |
Deal Caribbean Stud games | |
Deal Casino War games | |
Deal Mississippi Stud games | |
Conduct Rapid Baccarat games | |
Conduct Rapid Big Wheel games | |
Deal Three Card Poker games | |
Working in industry | |
Use hygienic practices for hospitality service | |
Group C | |
Administration | |
Carry out basic workplace calculations | |
Communication and Teamwork | |
Communicate in the workplace | |
Source and present information | |
Address protocol requirements | |
E-Business | |
Use social media in a business | |
Environmental Sustainability | |
Participate in environmentally sustainable work practices | |
First Aid | |
Provide first aid | |
Inventory | |
Receive and store stock | |
Maintain the quality of perishable items | |
Purchase goods | |
Languages other than English | |
Conduct basic oral communication in a language other than English | |
Conduct routine oral communication in a language other than English | |
Security | |
Monitor and control individual and crowd behaviour | |
Work Health and Safety | |
Identify hazards, assess and control safety risks | |
