Certificate III in Hospitality

This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgement. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Individuals may have some responsibility for others and provide technical advice and support to a team.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles

Individuals with this qualification are able to perform roles such as:

preparing and serving drinks at a bar

preparing and serving espresso coffee

serving food, wine and other beverages at tables

providing reception or front desk services

providing housekeeping services

providing gaming services.

Possible job titles include:

bar attendant

barista

waiter

wine waiter

front desk receptionist

housekeeper

gaming attendant.

Prerequisite requirements

There are no prerequisites for entry to this qualification.


Subjects

QUALIFICATION RULES

To achieve a Certificate III in Hospitality, 16 units must be completed:

all 8 core units

8 elective units:

For this qualification, electives may be selected to meet either a specialist or multi-skilled job outcome, as follows.

Specialisations:

a minimum of 6 units must be selected from either Elective Group A - Food and Beverage, Elective Group B - Accommodation Services, or Elective Group C - Gaming

the remaining units may be selected from the general elective units below, or from this or another endorsed Training Package or accredited course

Multi-skilling:

a minimum of 6 elective units must be selected from the general elective units listed below

the remaining units may be selected from this or another endorsed Training Package or accredited course

a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS

add topic SITHIND001B

Develop and update hospitality industry knowledge

add topic SITXCCS002A

Provide quality customer service

add topic SITXCOM001A

Work with colleagues and customers

add topic SITXCOM002A

Work in a socially diverse environment

add topic SITXHRM001A

Coach others in job skills

add topic SITXOHS001B

Follow health, safety and security procedures

add topic SITXOHS002A

Follow workplace hygiene procedures

Plus one of the following:

add topic SITHFAB021A

Provide and coordinate food and beverage service *

add topic SITHIND003A

Provide and coordinate hospitality service **

* For candidates completing a Food and Beverage specialisation, add topic SITHFAB021A Provide and coordinate food and beverage service must be completed.

** For candidates NOT completing a Food and Beverage specialisation, add topic SITHIND003A Provide and coordinate hospitality service must be completed.

ELECTIVE GROUP A - FOOD AND BEVERAGE

Food and Beverage

add topic SITHFAB001C

Clean and tidy bar areas

add topic SITHFAB002C

Operate a bar

add topic SITHFAB003A

Serve food and beverage to customers

add topic SITHFAB004A

Provide food and beverage service

add topic SITHFAB005A

Provide table service of alcoholic beverages

add topic SITHFAB227A

Operate and monitor cellar systems

add topic SITHFAB007A

Complete retail liquor sales

add topic SITHFAB008A

Provide room service

add topic SITHFAB009A

Provide responsible service of alcohol

add topic SITHFAB010C

Prepare and serve non-alcoholic beverages

add topic SITHFAB011A

Develop and update food and beverage knowledge

add topic SITHFAB012B

Prepare and serve espresso coffee

add topic SITHFAB013A

Provide specialist advice on food

add topic SITHFAB015A

Prepare and serve cocktails

add topic SITHFAB017A

Provide gueridon service

add topic SITHFAB018A

Provide silver service

add topic SITHFAB222A

Conduct a product tasting for alcoholic beverages

add topic SITHFAB323A

Provide advice on beers, spirits and liqueurs

add topic SITHFAB324A

Provide specialised advice on food and beverage matching

add topic SITHFAB325A

Provide specialised advice on Australian wines

add topic SITHFAB326A

Provide specialised advice on imported wines

ELECTIVE GROUP B - ACCOMMODATION SERVICES

Accommodation Services

add topic SITHACS001B

Provide accommodation reception services

add topic SITHACS002B

Conduct night audit

add topic SITHACS003A

Provide porter services

add topic SITHACS004B

Provide housekeeping services to guests

add topic SITHACS005B

Prepare rooms for guests

add topic SITHACS006B

Clean premises and equipment

add topic SITHACS007B

Launder linen and guest clothes

add topic SITHACS008B

Provide valet service

Client and Customer Service

add topic SITXCCS001B

Provide visitor information

Computer Operations and ICT Management

add topic BSBITU306A

Design and produce business documents

Tourism Sales and Operations

add topic SITTTSL007B

Receive and process reservations

add topic SITTTSL010B

Control reservations or operations using a computerised system

ELECTIVE GROUP C - GAMING

Computer Operations and ICT Management

add topic BSBWOR204A

Use business technology

Gaming

add topic SITHGAM001A

Attend gaming machines

add topic SITHGAM002A

Operate a TAB outlet

add topic SITHGAM003A

Conduct a Keno game

add topic SITHGAM004B

Analyse and report on gaming machine data

add topic SITHGAM006A

Provide responsible gambling services

add topic SITHGAM007A

Operate table games

add topic SITHGAM008A

Deal a Baccarat game

add topic SITHGAM009A

Conduct a Big Wheel game

add topic SITHGAM010A

Deal a Blackjack game

add topic SITHGAM011A

Deal a Poker game

add topic SITHGAM012A

Deal a Pontoon game

add topic SITHGAM013A

Conduct a Rapid Roulette game

add topic SITHGAM014A

Conduct a Roulette game

add topic SITHGAM015A

Conduct a Sic Bo game

add topic SITHGAM016A

Spruik at a games location

Finance

add topic SITXFIN001A

Process financial transactions

add topic SITXFIN002A

Maintain financial records

GENERAL ELECTIVE UNITS

Accommodation Services

add topic SITHACS001B

Provide accommodation reception services

add topic SITHACS002B

Conduct night audit

add topic SITHACS003A

Provide porter services

add topic SITHACS004B

Provide housekeeping services to guests

add topic SITHACS005B

Prepare rooms for guests

add topic SITHACS006B

Clean premises and equipment

add topic SITHACS007B

Launder linen and guest clothes

add topic SITHACS008B

Provide valet service

Administration

add topic SITXADM001A

Perform office procedures

add topic SITXADM002A

Source and present information

add topic SITXADM003A

Write business documents

add topic SITXADM004A

Plan and manage meetings

add topic BSBRES401A

Analyse and present research information

Client and Customer Service

add topic SITXCCS001B

Provide visitor information

add topic SIRXCCS001A

Apply point-of-sale handling procedures

add topic SITXCCS004A

Provide club reception services

Commercial Cookery and Catering

add topic SITHCCC001B

Organise and prepare food

add topic SITHCCC002A

Present food

add topic SITHCCC003B

Receive and store kitchen supplies

add topic SITHCCC004B

Clean and maintain kitchen premises

add topic SITHCCC006A

Prepare appetisers and salads

add topic SITHCCC007A

Prepare sandwiches

add topic SITHCCC030A

Package prepared foodstuffs

add topic SITHCCC031A

Operate a fast food outlet

Communication and Teamwork

add topic SITXCOM003A

Deal with conflict situations

add topic SITXCOM004A

Communicate on the telephone

add topic SITXCOM005A

Make presentations

add topic SITXCOM006A

Address protocol requirements

Computer Operations and ICT Management

add topic BSBITU102A

Develop keyboard skills

add topic BSBITU201A

Produce simple word processed documents

add topic BSBITU301A

Create and use databases

add topic BSBITU306A

Design and produce business documents

add topic BSBITU309A

Produce desktop published documents

add topic BSBWOR204A

Use business technology

Environmental Sustainability

add topic SITXENV001A

Participate in environmentally sustainable work practices

Finance

add topic SITXFIN001A

Process financial transactions

add topic SITXFIN002A

Maintain financial records

add topic SITXFIN003A

Interpret financial information

add topic BSBFIA303A

Process accounts payable and receivable

First Aid

add topic HLTFA301B

Apply first aid

Food and Beverage

add topic SITHFAB001C

Clean and tidy bar areas

add topic SITHFAB002C

Operate a bar

add topic SITHFAB003A

Serve food and beverage to customers

add topic SITHFAB004A

Provide food and beverage service

add topic SITHFAB005A

Provide table service of alcoholic beverages

add topic SITHFAB227A

Operate and monitor cellar systems

add topic SITHFAB007A

Complete retail liquor sales

add topic SITHFAB008A

Provide room service

add topic SITHFAB009A

Provide responsible service of alcohol

add topic SITHFAB010C

Prepare and serve non-alcoholic beverages

add topic SITHFAB011A

Develop and update food and beverage knowledge

add topic SITHFAB012B

Prepare and serve espresso coffee

add topic SITHFAB013A

Provide specialist advice on food

add topic SITHFAB015A

Prepare and serve cocktails

add topic SITHFAB016A

Plan and monitor espresso coffee service

add topic SITHFAB017A

Provide gueridon service

add topic SITHFAB018A

Provide silver service

add topic SITHFAB222A

Conduct a product tasting for alcoholic beverages

add topic SITHFAB325A

Provide specialised advice on Australian wines

Food Safety

add topic SITXFSA001A

Implement food safety procedures

add topic SITXFSA003A

Transport and store food in a safe and hygienic manner

Gaming

add topic SITHGAM001A

Attend gaming machines

add topic SITHGAM002A

Operate a TAB outlet

add topic SITHGAM003A

Conduct a Keno game

add topic SITHGAM004B

Analyse and report on gaming machine data

add topic SITHGAM006A

Provide responsible gambling services

add topic SITHGAM007A

Operate table games

add topic SITHGAM008A

Deal a Baccarat game

add topic SITHGAM009A

Conduct a Big Wheel game

add topic SITHGAM010A

Deal a Blackjack game

add topic SITHGAM011A

Deal a Poker game

add topic SITHGAM012A

Deal a Pontoon game

add topic SITHGAM013A

Conduct a Rapid Roulette game

add topic SITHGAM014A

Conduct a Roulette game

add topic SITHGAM015A

Conduct a Sic Bo game

add topic SITHGAM016A

Spruik at a games location

Inventory

add topic SITXINV001A

Receive and store stock

add topic SITXINV002A

Control and order stock

Languages other than English

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

Occupational Health and Safety

add topic SITXOHS003B

Identify hazards, and assess and control safety risks

add topic SITXOHS004B

Implement and monitor workplace health, safety and security practices

Quality and Innovation

add topic SITXQUA001A

Contribute to workplace improvements

add topic SITXQUA002A

Originate and develop a concept

add topic SIRXQUA001A

Develop innovative ideas at work

Risk Management and Security

add topic CPPSEC3018A

Provide for the safety of persons at risk

add topic CPPSEC2012A

Monitor and control individual and crowd behaviour

add topic SIRXRSK001A

Minimise theft

add topic SITXCCS305A

Provide lost and found facility

Sales

add topic SIRXSLS001A

Sell products and services

add topic SIRXSLS002A

Advise on products and services

Tourism Sales and Operations

add topic SITTTSL007B

Receive and process reservations

add topic SITTTSL010B

Control reservations or operations using a computerised system

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Bar attendant in a hotel or club (Food and Beverage specialisation)

add topic SITHFAB001C Clean and tidy bar areas

add topic SITHFAB002C Operate a bar

add topic SITHFAB009A Provide responsible service of alcohol

add topic SITHFAB015A Prepare and serve cocktails

add topic SITHFAB325A Provide specialised advice on Australian wines

add topic SITHFAB227A Operate and monitor cellar systems

add topic SITXFIN001A Process financial transactions

add topic SITXINV001A Receive and store stock

Coffee machine operator or waiter in a small cafe (Food and Beverage specialisation)

add topic SITHCCC001B Organise and prepare food

add topic SITHCCC007A Prepare sandwiches

add topic SITHFAB004A Provide food and beverage service

add topic SITHFAB005A Provide table service of alcoholic beverages

add topic SITHFAB009A Provide responsible service of alcohol

add topic SITHFAB010C Prepare and serve non-alcoholic beverages

add topic SITHFAB011A Develop and update food and beverage knowledge

add topic SITHFAB012B Prepare and serve espresso coffee

add topic SITXFIN001A Process financial transactions

add topic SITXOHS002A Follow workplace hygiene procedures

Waiter in a fine dining restaurant (Food and Beverage specialisation)

add topic SITHFAB003A Serve food and beverage to customers

add topic SITHFAB004A Provide food and beverage service

add topic SITHFAB005A Provide table service of alcoholic beverages

add topic SITHFAB009A Provide responsible service of alcohol

add topic SITHFAB011A Develop and update food and beverage knowledge

add topic SITHFAB018A Provide silver service

add topic SITHFAB325A Provide specialised advice on Australian wines

add topic SITXFIN001A Process financial transactions

Wine waiter in a restaurant (Multi-skilling)

add topic SITHFAB005A Provide table service of alcoholic beverages

add topic SITHFAB009A Provide responsible service of alcohol

add topic SITHFAB011A Develop and update food and beverage knowledge

add topic SITHFAB013A Provide specialist advice on food

add topic SITHFAB222A Conduct a product tasting for alcoholic beverages

add topic SITHFAB325A Provide specialised advice on Australian wines

add topic SITXFIN001A Process financial transactions

Front desk receptionist in a hotel (Accommodation Services specialisation)

add topic BSBITU306A Design and produce business documents

add topic SITHACS001B Provide accommodation reception services

SITHACS002 Conduct night audit

add topic SITTTSL007B Receive and process reservations

add topic SITTTSL010B Control reservations or operations using a computerised system

add topic SITXADM001A Perform office procedures

add topic SITXCCS001B Provide visitor information

add topic SITXFIN001A Process financial transactions

Gaming attendant in club, hotel or casino (Gaming specialisation)

add topic SITHFAB005A Provide table service of alcoholic beverages

add topic SITHFAB009A Provide responsible service of alcohol

add topic SITHGAM001A Attend gaming machines

add topic SITHGAM002A Operate a TAB outlet

add topic SITHGAM003A Conduct a Keno game

add topic SITHGAM004B Analyse and report on gaming machine d


Pathways...

    Not applicable.


Entry Requirements

Not applicable.


Licensing Information

Not applicable.


Employability Skills

SUMMARY

SIT30707 Certificate III in Hospitality

The following table contains a summary of the employability skills required by the hospitality industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:

Communication

Communicating with colleagues and customers to determine their specific needs; interpreting verbal and written information on customer requirements to ensure efficient delivery; empathising and negotiating acceptable solutions to customer problems and complaints; interpreting and providing clear and accurate information to customers to ensure a positive hospitality experience.

Teamwork

Working as a skilled team member providing instructions, building group cohesion and applying discretion and judgement as needed; understanding own role in delivering the hospitality experience and servicing the needs of customers; understanding the quality service goals of the enterprise and working as a team member to deliver those goals.

Problem solving

Anticipating problems that may arise with operational activities; mitigating problems by making acceptable adjustments to operational activities that adhere to the predetermined requirements and customer requests; identifying and clarifying the extent of problems that arise during operational activities, taking responsibility for or requesting assistance from other team members in resolving issues; using predetermined policies and procedures to guide solutions to operational problems.

Initiative and enterprise

Showing independence and initiative required to take a lead role in delivering the hospitality experience; adapting to emerging operational situations and problems by initiating and implementing creative and immediate responses to ensure efficient operational delivery; identifying and discussing a range of hospitality product and service concepts to improve existing product and service options for the enterprise and its customers.

Planning and organising

Collecting, analysing and organising customer and product information to allow for efficient delivery of the hospitality experience; collecting, analysing and selecting appropriate information to meet the needs of the specific customer group, pacing the delivery of information and service to meet operational and customer requirements; participating in continuous improvement by reporting successes or deficiencies of the hospitality experience being delivered.

Self-management

Understanding and complying with the legal responsibilities that apply to own role in hospitality sales and service; knowing own job role and responsibilities, acting through self-direction and organising own work time and priorities when preparing for and delivering hospitality sales and service; reviewing and reflecting on own work performance and seeking feedback and guidance on success in effectively servicing the needs of colleagues and customers.

Learning

Knowing own knowledge and skill strengths and weaknesses; taking responsibility for own professional development; sourcing ongoing learning opportunities and information using a range of mediums and settings to update regularly and proactively the hospitality knowledge required; sharing information with colleagues.

Technology

Understanding the operating capability of, selecting and using the appropriate technology to prepare for and deliver quality customer service.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the hospitality industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.