Certificate III in Holiday Parks and Resorts

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed skills required in the operation of holiday parks and resorts. Work would be undertaken in a front office, housekeeping or grounds maintenance environment.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team. For example, individuals might be required to:

assist with the co-ordination, training and supervision of other workers

perform clerical and other office duties

perform specific front office duties such as reservations, reception, cashiering and other accounts work

service and clean accommodation

perform routine repair work and maintenance and other general duties such as pool and garden care (not as a qualified tradesperson).

The qualification is suitable for an Australian apprenticeship pathway.

Job roles

This qualification is very flexible and is designed to support a broad range of holiday park job roles. Possible job titles include:

Receptionist

Handyperson

Groundsperson

Housekeeper

Prerequisite requirements

There are no prerequisites for entry to this qualification.


Subjects

QUALIFICATION RULES

To achieve a Certificate III in Holiday Parks and Resorts, 19 units must be completed:

all 7 core units

12 elective units:

a minimum of 7 elective units must be selected from the list below

the remaining 5 elective units may be selected from this or another endorsed Training Package or accredited course

a maximum of 1 Languages other than English (LOTE) unit may be counted as an elective within this qualification.

In all cases electives must be relevant to the job outcome, local industry requirements and the qualification level.

CORE UNITS

add topic SITTHPR301B

Plan and organise daily work

add topic SITXCOM001A

Work with colleagues and customers

add topic SITXCOM002A

Work in a socially diverse environment

add topic SITXENV001A

Participate in environmentally sustainable work practices

add topic SITXOHS001B

Follow health, safety and security procedures

add topic SITXOHS003B

Identify hazards, and assess and control safety risks

Plus

add topic SITHIND001B

Develop and update hospitality industry knowledge

Or

add topic SITTIND001B

Develop and update tourism industry knowledge

ELECTIVE UNITS

Accommodation Services

add topic SITHACS001B

Provide accommodation reception services

add topic SITHACS004B

Provide housekeeping services to guests

add topic SITHACS005B

Prepare rooms for guests

add topic SITHACS006B

Clean premises and equipment

Administration

add topic BSBRES401A

Analyse and present research information

add topic SITXADM001A

Perform office procedures

add topic SITXADM002A

Source and present information

Building and Grounds Maintenance

add topic MEM18001C

Use hand tools

add topic MEM18002B

Use power tools/hand held operations

add topic RIISAM204A

Operate small plant and equipment

add topic RTE3601A

Install irrigation systems

add topic RTE3605A

Troubleshoot irrigation systems

add topic RTF2017A

Prune shrubs and small trees

add topic RTF2204A

Construct low profile timber or modular retaining walls

add topic RTF2208A

Lay paving

add topic RTF3036A

Plan and establish plant displays

add topic RTF3204A

Construct concrete structures and features

add topic RTF3217A

Set out site for construction works

add topic SIFBGM001A

Provide general grounds care

add topic SIFBGM002A

Maintain property and structures

add topic SRCAQU001B

Monitor pool water quality

Client and Customer Service

add topic SIRXCCS001A

Apply point-of-sale handling procedures

add topic SITXCCS001B

Provide visitor information

add topic SITXCCS002A

Provide quality customer service

Communication and Teamwork

add topic SITXCOM003A

Deal with conflict situations

add topic SITXCOM004A

Communicate on the telephone

Computer Operations and ICT Management

add topic BSBITU102A

Develop keyboard skills

add topic BSBITU201A

Produced simple word processed documents

add topic BSBITU202A

Create and use spreadsheets

add topic BSBITU301A

Create and use databases

add topic BSBITU302A

Create electronic presentations

add topic BSBITU306A

Design and produce business documents

add topic BSBITU309A

Produce desktop published documents

add topic BSBWOR204A

Use business technology

E-Business

add topic BSBEBU401A

Review and maintain a website

Events

add topic SITXEVT001B

Develop and update event industry knowledge

add topic SITXEVT002B

Provide event staging support

add topic SITXEVT003B

Process and monitor event registrations

add topic SITXEVT004B

Coordinate on-site event registrations

Finance

add topic BSBFIA303A

Process accounts payable and receivable

add topic SITXFIN001A

Process financial transactions

add topic SITXFIN002A

Maintain financial records

First Aid

add topic HLTFA301B

Apply first aid

add topic HLTFA302A

Provide first aid in remote situation

Food and Beverage

add topic SITHFAB222A

Conduct a product tasting for alcoholic beverages

add topic SITHFAB003A

Serve food and beverage to customers

add topic SITHFAB005A

Provide table service of alcoholic service of alcoholic beverages

add topic SITHFAB009A

Provide responsible service of alcohol

add topic SITHFAB010C

Prepare and serve non-alcoholic beverages

add topic SITHFAB011A

Develop and update food and beverage knowledge

add topic SITHFAB012B

Prepare and serve espresso coffee

Food Safety

add topic SITXFSA001A

Implement food safety procedures

Holiday Parks and Resorts

add topic SITTHPR302B

Plan and organise in-house recreational activities

Human Resource Management

add topic SITXHRM001A

Coach others in job skills

Inventory

add topic SITXINV001A

Receive and store stock

add topic SITXINV002A

Control and order stock

Languages other than English

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

Occupational Health and Safety

add topic PUAWER004B

Respond to workplace emergencies

add topic SITTHPR303A

Tow and site a recreational vehicle safely

add topic SITXOHS002A

Follow workplace hygiene procedures

add topic UEGNSG604A

Fill gas cylinders

Planning and Product Development

add topic SITTPPD005A

Plan and develop interpretive activities

Risk Management and Security

add topic SIRXRSK001A

Minimise theft

Sales

add topic SIRXSLS001A

Sell products and services

add topic SIRXSLS002A

Advise on products and services

Tour Operations

add topic TLIB307C

Carry out vehicle servicing and maintenance

add topic TLIC107C

Drive vehicle

add topic TLIC807C

Drive coach/bus

Tourism Sales and Office Operations

add topic SITTTSL001A

Operate an online information system

add topic SITTTSL002A

Access and interpret product information

add topic SITTTSL004A

Source and provide Australian destination information and advice

add topic SITTTSL005A

Sell tourism products and services

add topic SITTTSL006B

Prepare quotations

add topic SITTTSL007B

Receive and process reservations

add topic SITTTSL008B

Book and coordinate supplier services

add topic SITTTSL009B

Process travel-related documentation

add topic SITTTSL010B

Control reservations or operations using a computerised system

Venue and Facility Operations

add topic SITTVAF002A

Provide a briefing or scripted commentary

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Front Office

add topic BSBFIA303A Process accounts payable and receivable

add topic BSBITU102A Develop keyboard skills

add topic BSBITU201A Produce simple word processed documents

add topic BSBITU202A Create and use spreadsheets

add topic BSBITU301A Create and use databases

add topic BSBITU302A Create electronic presentations

add topic BSBITU306A Design and produce business documents

add topic BSBITU309A Produce desktop published documents

add topic BSBWOR204A Use business technology

add topic HLTFA301B Apply first aid

add topic SITHACS001B Provide accommodation reception services

add topic SITTHPR303A Tow and site a recreational vehicle safely

add topic SITTTSL001A Operate an online information system

add topic SITTTSL002A Access and interpret product information

add topic SITTTSL004A Source and provide Australian destination information and advice

add topic SITTTSL005A Sell tourism products and services

add topic SITTTSL006B Prepare quotations

add topic SITTTSL007B Receive and process reservations

add topic SITTTSL008B Book and coordinate supplier services

add topic SITTTSL009B Process travel-related documentation

add topic SITTTSL010B Control reservations or operations using a computerised system

add topic SITXADM001A Perform office procedures

add topic SITXADM002A Source and present information

add topic SITXCCS001B Provide visitor information

add topic SITXCCS002A Provide quality customer service

add topic SITXCOM003A Deal with conflict situations

add topic SITXCOM004A Communicate on the telephone

add topic SITXFIN001A Process financial transactions

add topic SITXFIN002A Maintain financial records

add topic SITXHRM001A Coach others in job skills

add topic SITXINV001A Receive and store stock

add topic SITXINV002A Control and order stock

add topic UEGNSG604A Fill gas cylinders

Housekeeping

add topic HLTFA301B Apply first aid

add topic PUAWER004B Respond to workplace emergencies

add topic SITHACS004B Provide housekeeping services to guests

add topic SITHACS005B Prepare rooms for guests

add topic SITHACS006B Clean premises and equipment

add topic SITXADM001A Perform office procedures

add topic SITXADM002A Source and present information

add topic SITXCCS001B Provide visitor information

add topic SITXCOM003A Deal with conflict situations

add topic SITXHRM001A Coach others in job skills

add topic SITXINV001A Receive and store stock

add topic SITXINV002A Control and order stock

add topic SITXOHS002A Follow workplace hygiene procedures

add topic UEGNSG604A Fill gas cylinders

Grounds Maintenance

add topic MEM18001C Use hand tools

add topic MEM18002B Use power tools/hand held operations

add topic RIISAM204A Operate small plant and equipment

add topic RTE3601A Install irrigation systems

add topic RTE3605A Troubleshoot irrigation systems

add topic RTF2017A Prune shrubs and small trees

add topic RTF2204A Construct low profile timber or modular retaining walls

add topic RTF2208A Lay paving

add topic RTF3036A Plan and establish plant displays

add topic RTF3204A Construct concrete structures and features

add topic RTF3217A Set out site for construction works

add topic SIFBGM001A Provide general grounds care

add topic SIFBGM002A Maintain property structures

add topic SITTHPR303A Tow and site a recreational vehicle safely

add topic SITXHRM001A Coach others in job skills

add topic SRCAQU001B Monitor pool water quality

add topic TLIB307C Carry out vehicle servicing and maintenance

Users may select electives from any of these three work areas and other training packages to create a multi-skilled outcome.


Pathways...

    Not applicable.


Entry Requirements

Not applicable.


Licensing Information

Not applicable.


Employability Skills

SUMMARY

SIT31209 Certificate III in Holiday Parks and Resorts

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:

Communication

Communicating and liaising with colleagues and customers, including those from diverse backgrounds; understanding and analysing verbal and written information to determine work and customer requirements; empathising and negotiating acceptable solutions to customer and colleague problems; providing clear and accurate verbal and written information to others.

Teamwork

Working as a team member, sometimes in a lead role; giving and receiving instructions and understanding own lead role in servicing the needs of the customer or other work activities; supporting other team members; respecting the cultural diversity of team members.

Problem solving

Anticipating problems that may arise in work activities; mitigating problems by effective operational planning work; identifying and clarifying the extent of problems and requesting assistance from team members, supervisors, suppliers and others in solving operational or customer service issues; using predetermined policies and procedures to guide solutions to customer or operational problems.

Initiative and enterprise

Showing independence and initiative required to take a lead role in delivering tourism products that meet or exceed customer expectations.

Planning and organising

Collecting, analysing and organising a range of information to plan and organise work activities; setting timelines and organising own work flow to coordinate work; using appropriate predetermined policies and procedures to guide work activities.

Self-management

Understanding and complying with the legal responsibilities that apply to own work role; knowing and taking pro-active responsibility for own job and responsibilities; organising own work time and competing priorities and seeking feedback and guidance from others.

Learning

Knowing the structure of networks within, and sources of new information on the industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues and taking responsibility for keeping up to date with emerging trends and practice.

Technology

Understanding the operating capability of selecting and using appropriate work technologies; correctly using equipment to ensure personal safety in the workplace.

Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.