21 units must be completed:

9 core units

12 elective units, consisting of:

1 unit from Group A

7 units from Group B

4 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

add topic BSBDIV501

Manage diversity in the workplace

add topic SITHIND004

Work effectively in hospitality service

add topic SITXCCS007

Enhance customer service experiences

add topic SITXCOM005

Manage conflict

add topic SITXFIN003

Manage finances within a budget

add topic SITXHRM001

Coach others in job skills

add topic SITXHRM003

Lead and manage people

add topic SITXMGT001

Monitor work operations

add topic SITXWHS003

Implement and monitor work health and safety practices

Elective units

Group A

add topic SITHIND001

Use hygienic practices for hospitality service

add topic SITXFSA001

Use hygienic practices for food safety

Group B

Accommodation Services Front Office, Housekeeping and Porting

add topic CPPCLO2001A

Maintain hard floor surfaces

add topic CPPCLO2004A

Maintain carpeted floors

add topic CPPCLO2009A

Clean glass surfaces

add topic CPPCLO2010A

Clean ceiling surfaces and fittings

add topic CPPCLO2017A

Clean wet areas

add topic CPPCLO2019A

Sort and remove waste and recyclable materials

add topic CPPCLO2035A

Maintain cleaning storage areas

add topic CPPCLO3013A

Clean window coverings

add topic CPPCLO3016A

Wash furniture and fittings

add topic SITHACS001

Clean premises and equipment

add topic SITHACS002

Provide housekeeping services to guests

add topic SITHACS003

Prepare rooms for guests

add topic SITHACS004

Launder linen and guest clothes

add topic SITHACS005

Provide porter services

add topic SITHACS006

Provide valet services

add topic SITHACS007

Conduct night audit

add topic SITHACS008

Provide accommodation reception services

add topic SITTTSL002

Access and interpret product information

add topic SITTTSL005

Sell tourism products and services

add topic SITTTSL006

Prepare quotations

add topic SITTTSL007

Process reservations

add topic SITTTSL010

Use a computerised reservations or operations system

Client and Customer Service

add topic SITXCCS002

Provide visitor information

add topic SITXCCS004

Provide lost and found services

add topic SITXCCS005

Provide club reception services

add topic SITXCRI001

Respond to a customer in crisis

Communication and Teamwork

add topic SITXCOM004

Address protocol requirements

Computer Operations and ICT Management

add topic BSBITU301

Create and use databases

add topic BSBITU306

Design and produce business documents

add topic BSBITU402

Develop and use complex spreadsheets


add topic SITXEBS001

Use social media in a business

Environmental Sustainability

add topic BSBSUS401

Implement and monitor environmentally sustainable work practices


add topic SITEEVT001

Source and use information on the events industry

add topic SITEEVT002

Process and monitor event registrations

add topic SITEEVT003

Coordinate on-site event registrations

add topic SITEEVT004

Provide event staging support

add topic SITEEVT005

Plan in-house events or functions


add topic BSBFIA301

Maintain financial records

add topic BSBFIA401

Prepare financial reports

add topic SITXFIN002

Interpret financial information

First Aid

add topic HLTAID003

Provide first aid

Food and Beverage

add topic SITHFAB001

Clean and tidy bar areas

add topic SITHFAB002

Provide responsible service of alcohol

add topic SITHFAB003

Operate a bar

add topic SITHFAB004

Prepare and serve non-alcoholic beverages

add topic SITHFAB005

Prepare and serve espresso coffee

add topic SITHFAB006

Provide room service

add topic SITHFAB008

Operate and monitor cellar systems

add topic SITHFAB009

Conduct a product tasting for alcoholic beverages

add topic SITHFAB010

Prepare and serve cocktails

add topic SITHFAB011

Provide advice on beers, spirits and liqueurs

add topic SITHFAB012

Provide advice on Australian wines

add topic SITHFAB013

Provide advice on imported wines

add topic SITHFAB014

Provide table service of food and beverage

add topic SITHFAB015

Provide silver service

add topic SITHFAB016

Provide advice on food

add topic SITHFAB017

Provide advice on food and beverage matching

add topic SITHFAB018

Provide gueridon service

add topic SITHFAB019

Plan and monitor espresso coffee service

Food Safety

add topic SITXFSA001

Use hygienic practices for food safety

add topic SITXFSA002

Participate in safe food handling practices

add topic SITXFSA003

Transport and store food


add topic SITHGAM001

Provide responsible gambling services

add topic SITHGAM002

Attend gaming machines

add topic SITHGAM003

Operate a TAB outlet

add topic SITHGAM004

Conduct Keno games

add topic SITHGAM005

Analyse and report on gaming machine data

add topic SITHGAM006

Deal Baccarat games

add topic SITHGAM007

Conduct Big Wheel games

add topic SITHGAM008

Deal Blackjack games

add topic SITHGAM009

Deal Poker games

add topic SITHGAM010

Deal Pontoon games

add topic SITHGAM011

Conduct Rapid Roulette games

add topic SITHGAM012

Conduct Roulette games

add topic SITHGAM013

Conduct Sic Bo games

add topic SITHGAM015

Attend casino gaming machines

add topic SITHGAM016

Deal Caribbean Stud games

add topic SITHGAM017

Deal Casino War games

add topic SITHGAM018

Deal Mississippi Stud games

add topic SITHGAM019

Conduct Rapid Baccarat games

add topic SITHGAM020

Conduct Rapid Big Wheel games

add topic SITHGAM021

Deal Three Card Poker games

Human Resource Management

add topic SITXHRM002

Roster staff


add topic SITXINV002

Maintain the quality of perishable items

add topic SITXINV003

Purchase goods

add topic SITXINV004

Control stock

Kitchen Operations

add topic SITHKOP006

Plan catering for events or functions

Languages other than English

add topic SITXLAN003

Conduct oral communication in a language other than English

add topic SITXLAN004

Conduct complex oral communication in a language other than English

add topic SITXLAN005

Read and write information in a language other than English

Marketing and Public Relations

add topic SITXMPR001

Coordinate production of brochures and marketing materials

add topic SITXMPR002

Create a promotional display or stand

add topic SITXMPR003

Plan and implement sales activities

add topic SITXMPR004

Coordinate marketing activities

add topic SITXMPR005

Participate in cooperative online marketing initiatives


add topic CPPSEC2012A

Monitor and control individual and crowd behaviour

add topic CPPSEC3018A

Provide for the safety of persons at risk

Work Health and Safety

add topic SITXWHS002

Identify hazards, assess and control safety risks

Working in Industry

add topic SITHIND001

Use hygienic practices for hospitality service

add topic SITHIND002

Source and use information on the hospitality industry

add topic SITTIND001

Source and use information on the tourism and travel industry

Entry Requirements

There are no entry requirements for this qualification.