Certificate IV in Holiday Parks and Resorts

This qualification reflects the role of individuals who work in supervisory positions in holiday parks, and who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

The qualification is suitable for an Australian apprenticeship pathway.

Job roles

Individuals with this qualification are able to work as supervisors in holiday parks and resorts. This may be in a specialised area such as front office, housekeeping or grounds maintenance, or involve multi-skilling across different operational areas. Possible job titles include:

Front office supervisor

Operations supervisor

Assistant manager

Grounds and maintenance supervisor

Prerequisite requirements

There are no prerequisites for entry to this qualification.


Subjects

QUALIFICATION RULES

To achieve a Certificate IV in Holiday Parks and Resorts, 24 units must be completed:

all 12 core units

plus

12 elective units:

a minimum of 8 elective units must be selected from the general elective units listed below

the remaining 4 elective units may be selected from this or another endorsed Training Package or accredited course

a maximum of 1 Languages other than English (LOTE) unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.

CORE UNITS

add topic SITXADM003A

Write business documents

add topic SITXCOM001A

Work with colleagues and customers

add topic SITXCOM002A

Work in a socially diverse environment

add topic SITXCOM003A

Deal with conflict situations

add topic SITXENV002A

Implement and monitor environmentally sustainable work practices

add topic SITXFIN004A

Manage finances within a budget

add topic SITXHRM001A

Coach others in job skills

add topic SITXHRM005A

Lead and manage people

add topic SITXMGT001A

Monitor work operations

add topic SITXOHS003B

Identify hazards, and assess and control safety risks

add topic SITXOHS004B

Implement and monitor workplace health, safety and security practices

Plus

add topic SITHIND001B

Develop and update hospitality industry knowledge

Or

add topic SITTIND001B

Develop and update tourism industry knowledge

Or

add topic SITTIND202B

Develop and update caravan industry knowledge

GENERAL ELECTIVE UNITS

Accommodation Services

add topic SITHACS001B

Provide accommodation reception services

add topic SITHACS004B

Provide housekeeping services to guests

add topic SITHACS005B

Prepare rooms for guests

add topic SITHACS006B

Clean premises and equipment

Administration

add topic BSBRES401A

Analyse and present research information

add topic SITXADM002A

Source and present information

add topic SITXADM004A

Plan and manage meetings

Building and Grounds Maintenance

add topic MEM18001C

Use hand tools

add topic MEM18002B

Use power tools/hand held operations

add topic RIISAM204A

Operate small plant and equipment

add topic RTE3601A

Install irrigation systems

add topic RTE3605A

Troubleshoot irrigation systems

add topic RTF2017A

Prune shrubs and small trees

add topic RTF2204A

Construct low profile timber or modular retaining walls

add topic RTF2208A

Lay paving

add topic RTF3036A

Plan and establish plant displays

add topic RTF3204A

Construct concrete structures and features

add topic RTF3217A

Set out site for construction works

add topic SIFBGM001A

Provide general grounds care

add topic SIFBGM002A

Maintain property structures

add topic SIFBGM006A

Evaluate building and grounds maintenance and development needs

add topic SIFBGM007A

Coordinate building and grounds maintenance and development

add topic SRCAQU001B

Monitor pool water quality

Client and Customer Service

add topic SITXCCS001B

Provide visitor information

add topic SITXCCS002A

Provide quality customer service

Communication and Teamwork

add topic SITXCOM005A

Make presentations

Computer Operations and ICT Management

add topic BSBITA401A

Design databases

add topic BSBITU202A

Create and use spreadsheets

add topic BSBITU203A

Communicate electronically

add topic BSBITU301A

Create and use databases

add topic BSBITU302A

Create electronic presentations

add topic BSBITU306A

Design and produce business documents

add topic BSBITU309A

Produce desktop published documents

add topic BSBITU402A

Develop and use complex spreadsheets

add topic BSBWOR204A

Use business technology

add topic CUFDIG303A

Produce and prepare photo images

add topic SITXICT001A

Build and launch a website for a small business

E-Business

add topic BSBEBU401A

Review and maintain a website

add topic BSBMKG412A

Conduct e-marketing communications

add topic BSBMKG510A

Plan e-marketing communications

Events

add topic SITXEVT001B

Develop and update event industry knowledge

add topic SITXEVT002B

Provide event staging support

add topic SITXEVT003B

Process and monitor event registrations

add topic SITXEVT004B

Coordinate on-site event registrations

add topic SITXEVT005B

Organise in-house events or functions

Finance

add topic BSBFIA302A

Process payroll

add topic BSBFIA303A

Process accounts payable and receivable

add topic BSBFIA304A

Maintain a general ledger

add topic BSBFIA401A

Prepare financial reports

add topic SITXFIN002A

Maintain financial records

add topic SITXFIN003A

Interpret financial information

add topic SITXFIN005A

Prepare and monitor budgets

First Aid

add topic HLTFA301B

Apply first aid

add topic HLTFA302A

Provide first aid in remote situation

Governance and Legal Compliance

add topic SITXGLC001A

Develop and update legal knowledge required for business compliance

Holiday Parks and Resorts

add topic SITTHPR302B

Plan and organise in-house recreational activities

add topic SITTHPR303A

Tow and site a recreational vehicle safely

Human Resource Management

add topic SITXHRM002A

Recruit, select and induct staff

add topic SITXHRM006A

Monitor staff performance

Languages other than English

SITXLAN1__A

Conduct basic workplace oral communication in a language other than English

SITXLAN2__A

Conduct routine workplace oral communication in a language other than English

SITXLAN3__A

Conduct workplace oral communication in a language other than English

SITXLAN4__A

Conduct complex workplace oral communication in a language other than English

SITXLAN5__A

Read and write workplace information in a language other than English

SITXLAN6__A

Read and write workplace documents in a language other than English

Management and Leadership

add topic SITXMGT006A

Establish and conduct business relationships

Marketing and Public Relations

add topic SITXMPR001A

Coordinate production of brochures and marketing materials

add topic SITXMPR003A

Plan and implement sales activities

add topic SITXMPR004A

Coordinate marketing activities

add topic SITXMPR006A

Participate in cooperative online marketing initiatives for the tourism industry

Occupational Health and Safety

add topic PUAWER004B

Respond to workplace emergencies

add topic UEGNSG604A

Fill gas cylinders

Planning and Product Development

add topic SITTPPD002A

Research tourism data

add topic SITTPPD003B

Source and package tourism products

add topic SITTPPD004A

Plan and implement minimal impact operations

add topic SITTPPD005A

Plan and develop interpretive activities

Tourism Sales and Operations

add topic SITTTSL001A

Operate an online information system

add topic SITTTSL002A

Access and interpret product information

add topic SITTTSL004A

Source and provide Australian destination information and advice

add topic SITTTSL005A

Sell tourism products and services

add topic SITTTSL006B

Prepare quotations

add topic SITTTSL007B

Receive and process reservations

add topic SITTTSL008B

Book and coordinate supplier services

add topic SITTTSL009B

Process travel-related documentation

add topic SITTTSL010B

Control reservations or operations using a computerised system

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Front Office

add topic BSBITU102A

Develop keyboard skills

add topic BSBITU201A

Produce simple word processed documents

add topic BSBITU202A

Create and use spreadsheets

add topic BSBITU301A

Create and use databases

add topic BSBITU302A

Create electronic presentations

add topic BSBITU306A

Design and produce business documents

add topic BSBITU309A

Produce desktop published documents

add topic BSBFIA303A

Process accounts payable and receivable

add topic BSBWOR204A

Use business technology

add topic HLTFA301B

Apply first aid

add topic SITHACS001B

Provide accommodation reception services

add topic SITXADM001A

Perform office procedures

add topic SITXADM002A

Source and present information

add topic SITXCCS001B

Provide visitor information

add topic SITXCCS002A

Provide quality customer service

add topic SITXCOM003A

Deal with conflict situations

add topic SITXCOM004A

Communicate on the telephone

add topic SITXFIN001A

Process financial transactions

add topic SITXFIN002A

Maintain financial records

add topic SITXHRM001A

Coach others in job skills

add topic SITXINV001A

Receive and store stock

add topic SITXINV002A

Control and order stock

add topic SITTHPR303A

Tow and site a recreational vehicle safely

add topic SITTTSL001A

Operate an online information system

add topic SITTTSL002A

Access and interpret product information

add topic SITTTSL004A

Source and provide Australian destination information and advice

add topic SITTTSL005A

Sell tourism products and services

add topic SITTTSL006B

Prepare quotations

add topic SITTTSL007B

Receive and process reservations

add topic SITTTSL008B

Book and coordinate supplier services

add topic SITTTSL009B

Process travel-related documentation

add topic SITTTSL010B

Control reservations or operations using a computerised system

add topic UEGNSG604A

Fill gas cylinders

Housekeeping

add topic HLTFA301B

Apply first aid

add topic PUAWER004B

Respond to workplace emergencies

add topic SITHACS004B

Provide housekeeping services to guests

add topic SITHACS005B

Prepare rooms for guests

add topic SITHACS006B

Clean premises and equipment

add topic SITXADM001A

Perform office procedures

add topic SITXADM002A

Source and present information

add topic SITXCCS001B

Provide visitor information

add topic SITXCOM003A

Deal with conflict situations

add topic SITXHRM001A

Coach others in job skills

add topic SITXINV001A

Receive and store stock

add topic SITXINV002A

Control and order stock

add topic SITXOHS002A

Follow workplace hygiene procedures

add topic UEGNSG604A

Fill gas cylinders

Grounds Maintenance

add topic MEM18001C

Use hand tools

add topic MEM18002B

Use power tools/hand held operations

add topic RIISAM204A

Operate small plant and equipment

add topic RTE3601A

Install irrigation systems

add topic RTE3605A

Troubleshoot irrigation systems

add topic RTF2017A

Prune shrubs and small trees

add topic RTF2204A

Construct low profile timber or modular retaining walls

add topic RTF2208A

Lay paving

add topic RTF3036A

Plan and establish plant displays

add topic RTF3204A

Construct concrete structures and features

add topic RTF3217A

Set out site for construction works

add topic SIFBGM001A

Provide general grounds care

add topic SIFBGM002A

Maintain property structures

add topic SITTHPR303A

Tow and site a recreational vehicle safely

add topic SITXHRM001A

Coach others in job skills

add topic SRCAQU001B

Monitor pool water quality

add topic TLIB307C

Carry out vehicle servicing and maintenance

Users may select electives from any of these three work areas and other training packages to create a multi-skilled outcome.


Pathways...

    Not applicable.


Entry Requirements

Not applicable.


Licensing Information

Not applicable.


Employability Skills

SUMMARY

SIT40809 Certificate IV in Holiday Parks and Resorts

The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

Negotiating and liaising with a broad range of colleagues and customers on operational and service issues; consulting with others to elicit feedback and ideas; providing briefings to operational staff and other managers; consulting with team members about OHS issues; developing and maintaining workplace documentation such as operational procedures and staff-related documentation or reports.

Teamwork

Motivating and leading diverse teams; providing support and coaching; planning work operations to take account of team member strengths; taking a lead role in agreeing and establishing work team goals.

Problem-solving

Developing and applying a range of strategies to address both typical and unpredictable workplace problems; responding effectively to a wide range of operational issues requiring immediate resolution; working with colleagues to develop practical solutions; monitoring and evaluating the effectiveness of solutions based on operational experience.

Initiative and enterprise

Generating options and ideas to address different workplace challenges; developing ideas about ways to improve operations and services; encouraging team members to be innovative; using knowledge of current and emerging industry and marketplace trends to inform work practices.

Planning and organising

Understanding the roles and responsibilities of leaders and managers in the context of overall organisation; communicating goals, strategies and outcomes to team members; monitoring and evaluating plans, procedures and systems, including timelines and resources; actively participating in continuous improvement processes.

Self-management

Understanding the legal and compliance framework that affects those working in the industry; maintaining general and technical knowledge to inform work practices.

Learning

Proactively maintaining and updating knowledge of industry trends and practices; being aware of industry professional development opportunities; supporting team members to learn.

Technology

Selecting and using technologies to support workplace operations and planning; understanding the operating capacity of different technologies, including emerging technologies used to support operations.

Due to the high proportion of electives required by this qualification, the industry requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.