23 units must be completed:

12 core units

11 elective units, consisting of:

6 units from Group A

5 units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

add topic BSBDIV501

Manage diversity in the workplace

add topic SITTIND001

Source and use information on the tourism and travel industry

add topic SITXCCS007

Enhance customer service experiences

add topic SITXCCS008

Develop and manage quality customer service practices

add topic SITXCOM005

Manage conflict

add topic SITXFIN002

Interpret financial information

add topic SITXFIN003

Manage finances within a budget

add topic SITXFIN004

Prepare and monitor budgets

add topic SITXHRM003

Lead and manage people

add topic SITXMGT001

Monitor work operations

add topic SITXMGT002

Establish and conduct business relationships

add topic SITXWHS003

Implement and monitor work health and safety practices

Elective units

Group A

Tourism and Travel Coordination

add topic SITTTOP003

Allocate tour or activity resources

add topic SITTTSL002

Access and interpret product information

add topic SITTTSL003

Provide advice on international destinations

add topic SITTTSL004

Provide advice on Australian destinations

add topic SITTTSL005

Sell tourism products and services

add topic SITTTSL006

Prepare quotations

add topic SITTTSL007

Process reservations

add topic SITTTSL008

Book supplier products and services

add topic SITTTSL009

Process travel-related documentation

add topic SITTTSL010

Use a computerised reservations or operations system

add topic SITTTSL011

Source airfares for domestic flights

add topic SITTTSL012

Construct normal international airfares

add topic SITTTSL013

Construct promotional international airfares

add topic SITTTSL014

Construct advanced international airfares

add topic SITTTSL015

Administer billing and settlement plans

add topic SITTTSL016

Provide specialist advice on cruises

add topic SITTTSL017

Maintain product inventories

add topic SITXCCS002

Provide visitor information

Tourism Delivery

add topic SITTGDE004

Lead tour groups

add topic SITTGDE005

Prepare and present tour commentaries or activities

add topic SITTGDE006

Develop and maintain the general and regional knowledge required by guides

add topic SITTGDE007

Research and share information on Australian Indigenous cultures

add topic SITTGDE008

Prepare specialised interpretive content on flora, fauna and landscape

add topic SITTGDE009

Prepare specialised interpretive content on marine environments

add topic SITTGDE010

Prepare specialised interpretive content on cultural and heritage environments

add topic SITTGDE011

Coordinate and operate tours

add topic SITTTOP001

Load touring equipment and supplies

add topic SITTTOP002

Provide outdoor catering

add topic SITTTOP004

Set up and operate a camp site

add topic SITTTOP005

Operate tours in a remote area

add topic TLIC1051

Operate commercial vehicle

add topic TLIC2025

Operate four wheel drive vehicle

add topic TLIC3042

Operate coach/bus

Group B

Administration and Communication

add topic BSBADM502

Manage meetings

add topic BSBCMM401

Make a presentation

add topic BSBWRT401

Write complex documents

add topic SITXCOM004

Address protocol requirements

Computer Operations and ICT Management

add topic BSBITU301

Create and use databases

add topic BSBITU302

Create electronic presentations

add topic BSBITU306

Design and produce business documents

add topic BSBITU402

Develop and use complex spreadsheets

Crisis Management

add topic SITXCRI001

Respond to a customer in crisis


add topic BSBEBU501

Investigate and design e-business solutions

add topic BSBEBU502

Implement e-business solutions

add topic SITXEBS002

Develop, implement and monitor the use of social media in a business

add topic SITXEBS003

Build and launch a small business website

Environmental Sustainability

add topic BSBSUS401

Implement and monitor environmentally sustainable work practices


add topic BSBFIA303

Process accounts payable and receivable

add topic BSBFIA401

Prepare financial reports

First Aid

add topic HLTAID003

Provide first aid

add topic HLTAID005

Provide first aid in remote situations

Food Safety

add topic SITXFSA001

Use hygienic practices for food safety

Governance and Legal Compliance

add topic SITXGLC001

Research and comply with regulatory requirements

Human Resource Management

add topic SITXHRM002

Roster staff

add topic SITXHRM004

Recruit, select and induct staff

add topic SITXHRM005

Manage volunteers

add topic SITXHRM006

Monitor staff performance

Languages other than English

add topic SITXLAN003

Conduct oral communication in a language other than English

add topic SITXLAN004

Conduct complex oral communication in a language other than English

add topic SITXLAN005

Read and write information in a language other than English

add topic SITXLAN006

Read and write documents in a language other than English

Management and Leadership

add topic BSBRSK501

Manage risk

add topic SITXMGT003

Manage projects

Marketing and Public Relations

add topic BSBMKG401

Profile the market

add topic BSBMKG510

Plan e-marketing communications

add topic BSBMKG509

Implement and monitor direct marketing activities

add topic SITXMPR001

Coordinate production of brochures and marketing materials

add topic SITXMPR002

Create a promotional display or stand

add topic SITXMPR003

Plan and implement sales activities

add topic SITXMPR004

Coordinate marketing activities

add topic SITXMPR005

Participate in cooperative online marketing initiatives

add topic SITXMPR006

Obtain and manage sponsorship

add topic SITXMPR007

Develop and implement marketing strategies

add topic SITXMPR008

Prepare and present proposals

Planning and Product Development

add topic SITTPPD001

Package tourism products

add topic SITTPPD002

Develop interpretive activities

add topic SITTPPD003

Coordinate and operate sustainable tourism activities

add topic SITTPPD004

Develop in-house recreational activities

add topic SITTPPD005

Develop host community awareness of tourism

add topic SITTPPD006

Assess tourism opportunities for local communities

add topic SITTPPD007

Research and analyse tourism data

Work Health and Safety

add topic SITXWHS002

Identify hazards, assess and control safety risks

Subject lists

Diploma of Travel and Tourism Management

Entry Requirements

There are no entry requirements for this qualification.