Subjects
23 units must be completed:
12 core units
11 elective units, consisting of:
6 units from Group A
5 units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units | |
Manage diversity in the workplace | |
Source and use information on the tourism and travel industry | |
Enhance customer service experiences | |
Develop and manage quality customer service practices | |
Manage conflict | |
Interpret financial information | |
Manage finances within a budget | |
Prepare and monitor budgets | |
Lead and manage people | |
Monitor work operations | |
Establish and conduct business relationships | |
Implement and monitor work health and safety practices | |
Elective units | |
Group A | |
Tourism and Travel Coordination | |
Allocate tour or activity resources | |
Access and interpret product information | |
Provide advice on international destinations | |
Provide advice on Australian destinations | |
Sell tourism products and services | |
Prepare quotations | |
Process reservations | |
Book supplier products and services | |
Process travel-related documentation | |
Use a computerised reservations or operations system | |
Source airfares for domestic flights | |
Construct normal international airfares | |
Construct promotional international airfares | |
Construct advanced international airfares | |
Administer billing and settlement plans | |
Provide specialist advice on cruises | |
Maintain product inventories | |
Provide visitor information | |
Tourism Delivery | |
Lead tour groups | |
Prepare and present tour commentaries or activities | |
Develop and maintain the general and regional knowledge required by guides | |
Research and share information on Australian Indigenous cultures | |
Prepare specialised interpretive content on flora, fauna and landscape | |
Prepare specialised interpretive content on marine environments | |
Prepare specialised interpretive content on cultural and heritage environments | |
Coordinate and operate tours | |
Load touring equipment and supplies | |
Provide outdoor catering | |
Set up and operate a camp site | |
Operate tours in a remote area | |
Operate commercial vehicle | |
Operate four wheel drive vehicle | |
Operate coach/bus | |
Group B | |
Administration and Communication | |
Manage meetings | |
Make a presentation | |
Write complex documents | |
Address protocol requirements | |
Computer Operations and ICT Management | |
Create and use databases | |
Create electronic presentations | |
Design and produce business documents | |
Develop and use complex spreadsheets | |
Crisis Management | |
Respond to a customer in crisis | |
E-Business | |
Investigate and design e-business solutions | |
Implement e-business solutions | |
Develop, implement and monitor the use of social media in a business | |
Build and launch a small business website | |
Environmental Sustainability | |
Implement and monitor environmentally sustainable work practices | |
Finance | |
Process accounts payable and receivable | |
Prepare financial reports | |
First Aid | |
Provide first aid | |
Provide first aid in remote situations | |
Food Safety | |
Use hygienic practices for food safety | |
Governance and Legal Compliance | |
Research and comply with regulatory requirements | |
Human Resource Management | |
Roster staff | |
Recruit, select and induct staff | |
Manage volunteers | |
Monitor staff performance | |
Languages other than English | |
Conduct oral communication in a language other than English | |
Conduct complex oral communication in a language other than English | |
Read and write information in a language other than English | |
Read and write documents in a language other than English | |
Management and Leadership | |
Manage risk | |
Manage projects | |
Marketing and Public Relations | |
Profile the market | |
Plan e-marketing communications | |
Implement and monitor direct marketing activities | |
Coordinate production of brochures and marketing materials | |
Create a promotional display or stand | |
Plan and implement sales activities | |
Coordinate marketing activities | |
Participate in cooperative online marketing initiatives | |
Obtain and manage sponsorship | |
Develop and implement marketing strategies | |
Prepare and present proposals | |
Planning and Product Development | |
Package tourism products | |
Develop interpretive activities | |
Coordinate and operate sustainable tourism activities | |
Develop in-house recreational activities | |
Develop host community awareness of tourism | |
Assess tourism opportunities for local communities | |
Research and analyse tourism data | |
Work Health and Safety | |
Identify hazards, assess and control safety risks | |
