Subjects
17 units must be completed:
10 core units
7 elective units, consisting of:
4 units from the list below
3 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units | |
Write complex documents | |
Develop and manage quality customer service practices | |
Manage conflict | |
Interpret financial information | |
Manage finances within a budget | |
Prepare and monitor budgets | |
Lead and manage people | |
Monitor work operations | |
Establish and conduct business relationships | |
Implement and monitor work health and safety practices | |
Elective units | |
Accommodation Services - Front Office | |
Sell tourism products and services | |
Prepare quotations | |
Process travel-related documentation | |
Use a computerised reservations or operations system | |
Administration and Communication | |
Manage meetings | |
Make a presentation | |
Address protocol requirements | |
Prepare and present proposals | |
Building and Grounds Maintenance | |
Evaluate building and grounds maintenance and development needs | |
Coordinate building and grounds maintenance and development | |
Test pool water quality | |
Maintain aquatic facility plant and equipment | |
Develop and implement pool water maintenance procedures | |
Operate self-contained breathing apparatus in an aquatic facility | |
Computer Operations and ICT Management | |
Create and use databases | |
Create electronic presentations | |
Design and produce business documents | |
Develop and use complex spreadsheets | |
Crisis Management | |
Respond to a customer in crisis | |
Manage a business continuity crisis | |
E-Business | |
Investigate and design e-business solutions | |
Implement e-business solutions | |
Develop, implement and monitor the use of social media in a business | |
Build and launch a small business website | |
Environmental Sustainability | |
Develop workplace policy and procedures for sustainability | |
Finance | |
Process accounts payable and receivable | |
Prepare financial reports | |
First Aid | |
Provide first aid | |
Franchising | |
Manage compliance with franchisee obligations and legislative requirements | |
Establish a franchise | |
Manage relationship with franchisor | |
Manage a franchise operation | |
Governance and Legal Compliance | |
Establish legal and risk management requirements of small business | |
Research and comply with regulatory requirements | |
Human Resource Management | |
Manage diversity in the workplace | |
Manage employee relations | |
Roster staff | |
Recruit, select and induct staff | |
Monitor staff performance | |
Inventory | |
Purchase goods | |
Control stock | |
Management and Leadership | |
Manage operational plan | |
Develop and implement a business plan | |
Manage risk | |
Undertake small business planning | |
Manage projects | |
Marketing and Public Relations | |
Profile the market | |
Conduct e-marketing communications | |
Plan e-marketing communications | |
Market the small business | |
Coordinate production of brochures and marketing materials | |
Create a promotional display or stand | |
Plan and implement sales activities | |
Coordinate marketing activities | |
Participate in cooperative online marketing initiatives | |
Develop and implement marketing strategies | |
Planning and Product Development | |
Package tourism products | |
Coordinate and operate sustainable tourism activities | |
Develop in-house recreational activities | |
Research and analyse tourism data | |
