28 units must be completed:

13 core units

15 elective units, consisting of:

1 unit from Group A

1 unit from Group B

8 units from Group C

5 units from Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

add topic BSBDIV501

Manage diversity in the workplace

add topic BSBMGT517

Manage operational plan

add topic SITXCCS007

Enhance customer service experiences

add topic SITXCCS008

Develop and manage quality customer service practices

add topic SITXCOM005

Manage conflict

add topic SITXFIN003

Manage finances within a budget

add topic SITXFIN004

Prepare and monitor budgets

add topic SITXGLC001

Research and comply with regulatory requirements

add topic SITXHRM002

Roster staff

add topic SITXHRM003

Lead and manage people

add topic SITXMGT001

Monitor work operations

add topic SITXMGT002

Establish and conduct business relationships

add topic SITXWHS003

Implement and monitor work health and safety practices

Elective units

Group A

add topic SITHIND001

Use hygienic practices for hospitality service

add topic SITXFSA001

Use hygienic practices for food safety

Group B

add topic SITHCCC020

Work effectively as a cook

add topic SITHIND004

Work effectively in hospitality service

add topic SITHKOP005

Coordinate cooking operations

Group C

Accommodation Services Front Office, Housekeeping and Porting

add topic CPPCLO2001A

Maintain hard floor surfaces

add topic CPPCLO2004A

Maintain carpeted floors

add topic CPPCLO2009A

Clean glass surfaces

add topic CPPCLO2010A

Clean ceiling surfaces and fittings

add topic CPPCLO2017A

Clean wet areas

add topic CPPCLO2019A

Sort and remove waste and recyclable materials

add topic CPPCLO2035A

Maintain cleaning storage areas

add topic CPPCLO3013A

Clean window coverings

add topic CPPCLO3016A

Wash furniture and fittings

add topic SITHACS001

Clean premises and equipment

add topic SITHACS002

Provide housekeeping services to guests

add topic SITHACS003

Prepare rooms for guests

add topic SITHACS004

Launder linen and guest clothes

add topic SITHACS005

Provide porter services

add topic SITHACS006

Provide valet services

add topic SITHACS007

Conduct night audit

add topic SITHACS008

Provide accommodation reception services

add topic SITTTSL002

Access and interpret product information

add topic SITTTSL005

Sell tourism products and services

add topic SITTTSL006

Prepare quotations

add topic SITTTSL007

Process reservations

add topic SITTTSL010

Use a computerised reservations or operations system


add topic BSBADM502

Manage meetings

add topic BSBRES401

Analyse and present research information

Asian Cookery

add topic SITHASC001

Prepare dishes using basic methods of Asian cookery

add topic SITHASC002

Prepare Asian appetisers and snacks

add topic SITHASC003

Prepare Asian stocks and soups

add topic SITHASC004

Prepare Asian sauces, dips and accompaniments

add topic SITHASC005

Prepare Asian salads

add topic SITHASC006

Prepare Asian rice and noodles

add topic SITHASC007

Prepare curry pastes and powders

add topic SITHASC008

Prepare Asian cooked dishes

add topic SITHASC009

Prepare Asian desserts

add topic SITHASC010

Produce Japanese cooked dishes

add topic SITHASC011

Prepare sashimi

add topic SITHASC012

Prepare sushi

add topic SITHASC013

Prepare Japanese desserts

add topic SITHASC014

Prepare dim sum

add topic SITHASC015

Prepare Chinese roast meat and poultry dishes

add topic SITHASC016

Prepare tandoori dishes

add topic SITHASC017

Prepare Indian breads

add topic SITHASC018

Prepare Indian sweetmeats

add topic SITHASC019

Prepare Indian pickles and chutneys

Client and Customer Service, Crisis Management

add topic SITXCCS002

Provide visitor information

add topic SITXCCS004

Provide lost and found services

add topic SITXCCS005

Provide club reception services

add topic SITXCRI001

Respond to a customer in crisis

Commercial Cookery and Catering

add topic SITHCCC001

Use food preparation equipment

add topic SITHCCC003

Prepare and present sandwiches

add topic SITHCCC004

Package prepared foodstuffs

add topic SITHCCC005

Prepare dishes using basic methods of cookery

add topic SITHCCC006

Prepare appetisers and salads

add topic SITHCCC007

Prepare stocks, sauces and soups

add topic SITHCCC008

Prepare vegetable, fruit, egg and farinaceous dishes

add topic SITHCCC009

Produce cook-chill and cook-freeze foods

add topic SITHCCC010

Re-thermalise chilled and frozen foods

add topic SITHCCC012

Prepare poultry dishes

add topic SITHCCC013

Prepare seafood dishes

add topic SITHCCC014

Prepare meat dishes

add topic SITHCCC015

Produce and serve food for buffets

add topic SITHCCC016

Produce pates and terrines

add topic SITHCCC017

Handle and serve cheese

add topic SITHCCC018

Prepare food to meet special dietary requirements

add topic SITHCCC019

Produce cakes, pastries and breads

add topic SITHCCC021

Prepare specialised food items

add topic SITHCCC022

Prepare portion-controlled meat cuts and meat products

Communication and Teamwork

add topic BSBCMM401

Make a presentation

add topic SITXCOM004

Address protocol requirements

Computer Operations and ICT Management

add topic BSBITU301

Create and use databases

add topic BSBITU302

Create electronic presentations

add topic BSBITU306

Design and produce business documents

add topic BSBITU402

Develop and use complex spreadsheets


add topic BSBEBU501

Investigate and design e-business solutions

add topic SITXEBS002

Develop, implement and monitor the use of social media in a business

Environmental Sustainability

add topic BSBSUS501

Develop workplace policy and procedures for sustainability


add topic SITEEVT001

Source and use information on the events industry

add topic SITEEVT005

Plan in-house events or functions

add topic SITEEVT008

Manage event staging components

add topic SITEEVT010

Manage on-site event operations


add topic BSBFIA302

Process payroll

add topic BSBFIA303

Process accounts payable and receivable

add topic BSBFIA304

Maintain a general ledger

add topic BSBFIA401

Prepare financial reports

add topic BSBFIM502

Manage payroll

add topic SITXFIN001

Process financial transactions

add topic SITXFIN002

Interpret financial information

First Aid

add topic HLTAID003

Provide first aid

Food and Beverage

add topic SITHFAB002

Provide responsible service of alcohol

add topic SITHFAB003

Operate a bar

add topic SITHFAB004

Prepare and serve non-alcoholic beverages

add topic SITHFAB005

Prepare and serve espresso coffee

add topic SITHFAB006

Provide room service

add topic SITHFAB007

Serve food and beverage

add topic SITHFAB008

Operate and monitor cellar systems

add topic SITHFAB009

Conduct a product tasting for alcoholic beverages

add topic SITHFAB010

Prepare and serve cocktails

add topic SITHFAB011

Provide advice on beers, spirits and liqueurs

add topic SITHFAB012

Provide advice on Australian wines

add topic SITHFAB013

Provide advice on imported wines

add topic SITHFAB014

Provide table service of food and beverage

add topic SITHFAB015

Provide silver service

add topic SITHFAB016

Provide advice on food

add topic SITHFAB017

Provide advice on food and beverage matching

add topic SITHFAB018

Provide gueridon service

add topic SITHFAB019

Plan and monitor espresso coffee service

add topic SITHFAB020

Manage the sale or service of wine

Food Safety

add topic SITXFSA001

Use hygienic practices for food safety

add topic SITXFSA002

Participate in safe food handling practices

add topic SITXFSA003

Transport and store food

add topic SITXFSA004

Develop and implement a food safety program


add topic BSBFRA502

Manage a franchise operation


add topic SITHGAM001

Provide responsible gambling services

add topic SITHGAM002

Attend gaming machines

add topic SITHGAM003

Operate a TAB outlet

add topic SITHGAM004

Conduct Keno games

add topic SITHGAM005

Analyse and report on gaming machine data

add topic SITHGAM006

Deal Baccarat games

add topic SITHGAM007

Conduct Big Wheel games

add topic SITHGAM008

Deal Blackjack games

add topic SITHGAM009

Deal Poker games

add topic SITHGAM010

Deal Pontoon games

add topic SITHGAM011

Conduct Rapid Roulette games

add topic SITHGAM012

Conduct Roulette games

add topic SITHGAM013

Conduct Sic Bo games

add topic SITHGAM014

Manage gaming activities

add topic SITHGAM015

Attend casino gaming machines

add topic SITHGAM016

Deal Caribbean Stud games

add topic SITHGAM017

Deal Casino War games

add topic SITHGAM018

Deal Mississippi Stud games

add topic SITHGAM019

Conduct Rapid Baccarat games

add topic SITHGAM020

Conduct Rapid Big Wheel games

add topic SITHGAM021

Deal Three Card Poker games

Human Resource Management

add topic SITXHRM004

Recruit, select and induct staff

add topic SITXHRM005

Manage volunteers

add topic SITXHRM006

Monitor staff performance


add topic SITXINV002

Maintain the quality of perishable items

add topic SITXINV003

Purchase goods

add topic SITXINV004

Control stock

Kitchen Operations

add topic SITHKOP003

Plan and display buffets

add topic SITHKOP004

Develop menus for special dietary requirements

add topic SITHKOP005

Coordinate cooking operations

add topic SITHKOP006

Plan catering for events or functions

add topic SITHKOP007

Design and cost menus

add topic SITHKOP008

Select catering systems

Languages other than English

add topic SITXLAN003

Conduct oral communication in a language other than English

add topic SITXLAN004

Conduct complex oral communication in a language other than English

add topic SITXLAN005

Read and write information in a language other than English

add topic SITXLAN006

Read and write documents in a language other than English

Management and Leadership

add topic BSBRSK501

Manage risk

Marketing and Public Relations

add topic BSBMKG401

Profile the market

add topic SITXMPR001

Coordinate production of brochures and marketing materials

add topic SITXMPR002

Create a promotional display or stand

add topic SITXMPR003

Plan and implement sales activities

add topic SITXMPR004

Coordinate marketing activities

add topic SITXMPR005

Participate in cooperative online marketing initiatives

add topic SITXMPR006

Obtain and manage sponsorship

add topic SITXMPR007

Develop and implement marketing strategies


add topic SITHPAT001

Produce cakes

add topic SITHPAT002

Produce gateaux, torten and cakes

add topic SITHPAT003

Produce pastries

add topic SITHPAT004

Produce yeast-based bakery products

add topic SITHPAT005

Produce petits fours

add topic SITHPAT006

Produce desserts

add topic SITHPAT007

Prepare and model marzipan

add topic SITHPAT008

Produce chocolate confectionery

add topic SITHPAT009

Model sugar-based decorations

add topic SITHPAT010

Design and produce sweet buffet showpieces

Planning and Product Development

add topic SITTPPD001

Package tourism products

add topic SITTPPD003

Coordinate and operate sustainable tourism activities

add topic SITTPPD004

Develop in-house recreational activities

add topic SITTPPD005

Develop host community awareness of tourism

add topic SITTPPD007

Research and analyse tourism data


add topic CPPSEC2012A

Monitor and control individual and crowd behaviour

add topic CPPSEC3017A

Plan and conduct evacuation of premises

add topic CPPSEC3018A

Provide for the safety of persons at risk

Work Health and Safety

add topic SITXWHS002

Identify hazards, assess and control safety risks

Working in Industry

add topic SITHIND001

Use hygienic practices for hospitality service

add topic SITHIND002

Source and use information on the hospitality industry

add topic SITHIND004

Work effectively in hospitality service

Entry Requirements

There are no entry requirements for this qualification.