Certificate I in Warehousing Operations


A general qualification for the Warehousing and Storage Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 1.

Breadth, depth and complexity of knowledge and skills would prepare a person to perform a defined range of activities, most of which may be routine and predictable.


Requirements for completion of the qualification:

A successful assessment outcome for a total of 10units of competency comprising:

the 2core units, listed below


8electiveunits which may be taken from the elective units listed below, or may include up to 3units drawn with appropriate contextualisation from qualifications at the same level or one higher in this Training Package or any other endorsed Training Package or accredited course.

TLI11210 Certificate I in Warehousing Operations (continued)

Core units:



FSafety Management

add topic TLIF1001A Follow occupational health and safety procedures


add topic TLIL1001A Complete workplace orientation/induction procedures

Elective units:




add topic TLIA1001A Secure cargo

add topic TLIA2011A Package goods

add topic TLIA2012A Pick and process orders

add topic TLIA2022A Participate in stocktakes

BEquipment Checkingand Maintenance

add topic TLIB1031A Clean up plant, equipment and worksite

CVehicle Operation

add topic TLIC1013A Ride courier/delivery bicycle

DLoad Handling

add topic TLID1001A Shift materials safely using manual handling methods

add topic TLID1002A Shift a load using manually-operated equipment

ECommunication andCalculation

add topic TLIE1003A Participate in basic workplace communication

add topic TLIE1005A Carry out basic workplace calculations

FSafety Management

add topic TLIF1002A Conduct housekeeping activities

add topic TLIF1009A Conduct cleaning operations in enclosed spaces


add topic TLIG1001A Work effectively with others

ICustomer Service

add topic TLII1002A Apply customer service skills


add topic TLIU1013A Prepare for environmentally sustainable work practices


    Not Applicable

Entry Requirements

Entry requirements:

There are no entry requirements for this qualification.

Licensing Information

Not Applicable

Employability Skills

Employability Skills Summary for:

TLI11210 Certificate I in Warehousing Operations (continued)

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Use communication systems and procedures required for basic warehousing operations

Read and interpret relevant regulations, instructions, signs and labels applicable to warehousing operations

Speak clearly and directly on matters related to warehousing operations

Write basic documents as part of duties, including completion of relevant forms and incident reports

Recognise and interpret non-verbal signs, signals and behaviour

Use relevant communication equipment.


Assist in the resolution of any interpersonal conflicts that may arise during warehousing operations

Avoid and prevent the harassment of others in the workplace

Collaborate with others in the course of warehousing operations

Work with persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving

Identify and solve or report problems arising in the course of warehousing operations

Monitor and anticipate problems that may occur in the course of warehousing operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility

Recognise hazards and risks in a range of warehousing situations and take appropriate precautions

Use mathematics to carry out various basic calculations related to warehousing operations.

TLI11210 Certificate I in Warehousing Operations (continued)

Employability Skill

Industry/enterprise requirements for this qualification include:

Initiative and enterprise

Modify activities dependent on differing situations and contingencies that may arise during warehousing operations

Take appropriate initiatives in a range of operational situations such as those above

Respond appropriately to any changes in equipment, standard operating procedures and the working environment.

Planning and organising

Follow and apply operational and emergency plans, systems and procedures

Check own compliance with regulations and codes of practice

Implement the workplace security and safety management systems

Check own operational performance

Collect and interpret basic information needed in the course of warehousing operations

Organise and plan own work activities

Manage time and priorities in the course of warehousing operations.

Self management

Interpret and apply regulations and instructions

Establish and follow own work plans and schedules

Check own work performance.


Adapt own competence in response to any changes in warehousing operations

Update own knowledge and skills required for warehousing activities.


Use equipment and materials required during warehousing operations

Follow and apply operational and servicing instructions for equipment used during warehousing operations

Follow and apply OH&S procedures when using warehousing equipment and facilities.