Certificate II in Warehousing Operations


A general qualification for the Warehousing and Storage Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 2.

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.


Requirements for completion of the qualification:

A successful assessment outcome for a total 15 units of competency, comprising:

2core units listed below


13electiveunits which may be taken from the elective units listed below or may include up to 3 units drawn with appropriate contextualisation from qualifications at the same level or one higher in this Training Package or any other endorsed Training Package or accredited course.

Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with.

add topic TLI21610C ertificate II in Warehousing Operations (continued)

Core units:



FSafety Management

add topic TLIF1001A Follow occupational health and safety procedures


add topic TLIL1001A Complete workplace orientation/induction procedures

Elective units:




add topic TLIA2003A Connect and disconnect reefer units

add topic TLIA2009A Complete and check import/export documentation

add topic TLIA2011A Package goods

add topic TLIA2012A Pick and process orders

add topic TLIA2013A Receive goods

add topic TLIA3017A Identify products and store to specifications

add topic TLIA2020A Replenish stock

add topic TLIA2021A Despatch stock

add topic TLIA2022A Participate in stocktakes

add topic TLIA2041A Manually sort mail and parcels

add topic TLIA2042A Despatch mail

add topic TLIA2043A Consolidate mail

add topic TLIA2044A Carry out delivery operations

add topic TLIA2045A Process international parcels and letters

add topic TLIA2046A Process parcels and letters

add topic TLIA2047A Stream mail

BEquipment Checking and Maintenance

add topic TLIB1001A Check and assess operational capabilities of equipment

add topic TLIB2009A Check conveyor operational status

add topic TLIB2029A Use and maintain minor mechanical equipment

add topic TLIB1030A Undertake general site maintenance

add topic TLIB1028A Maintain and use hand tools

CVehicle Operation

add topic TLIC1051A Operate commercial vehicle

add topic TLI21610C ertificate II in Warehousing Operations (continued)

Elective units: (continued)



DLoad Handling

add topic TLID2003A Handle dangerous goods/hazardous substances

add topic TLID2004A Load and unload goods/cargo

add topic TLID2007A Prepare cargo for transfer with slings

add topic TLID2010A Operate a forklift

add topic TLID2012A Operate specialised load shifting equipment

add topic TLID2013A Move materials mechanically using automated equipment

add topic TLID2016A Load and unload explosives and dangerous goods

add topic TLID2021A Use specialised bulk transfer equipment (dry)

add topic TLID2022A Conduct weighbridge operations

add topic TLID2045A Operate specialised light load shifting equipment

ECommunication andCalculation

add topic TLIE2001A Present routine workplace information

add topic TLIE2007A Use communication systems

add topic TLIE2008A Process workplace documentation

FSafety Management

add topic TLIF2006A Apply accident-emergency procedures

add topic TLIF2010A Apply fatigue management strategies

add topic TLIF2012A Apply safe procedures when handling/transporting dangerous goods or explosives

add topic TLIF2018A Operate firefighting equipment


add topic TLIG2007A Work in a socially diverse environment

HRoute Planning andNavigation

add topic TLIH2001A Interpret road maps and navigate pre-determined routes

add topic TLIH2003A Prioritise courier/delivery operations

ICustomer Service

add topic BSBCUS201A Deliver a service to customers


add topic TLIJ2001A Apply quality procedures

add topic TLIJ2003A Apply grain protection measures

add topic TLIJ2004A Implement grain monitoring measures


add topic TLIK2010A Use infotechnology devices in the workplace

add topic TLIK2003A Apply keyboard skills

add topic TLIK2007A Perform electronic data interchange (EDI) to transmit shipping documentation


add topic TLIL2008A Complete routine administrative tasks

add topic TLIL2031A Monitor and process attendance records

LICLicensing Units

add topic TLILIC2001A Licence to operate a forklift truck

add topic TLILIC2002A Licence to operate an order picking forklift truck


add topic TLIO2013A Administer the security of assets and facilities

add topic TLIO2021A Follow security procedures when working with goods and cargo

add topic TLI21610C ertificate II in Warehousing Operations (continued)

Elective units: (continued)



PAdministration andFinance

add topic TLIP2014A Capture records into a records keeping system

add topic TLIP2017A Maintain control of records

add topic TLIP2018A Provide information from and about records

add topic TLIP2024A Conduct financial transactions

add topic TLIP2029A Prepare and process financial documents

add topic TLIP2032A Maintain petty cash account

add topic TLIP2033A Sell products and services


add topic TLIU1009A Monitor plant and equipment in an environmentally sustainable manner

add topic TLIU2012A Participate in environmentally sustainable work practices

WEquipment and Systems Operations

add topic TLIW2017A Cut and join materials

add topic TLIW2020A Undertake pallet repairs

add topic TLIW2021A Clean and inspect pallets

add topic TLIW2023A Manufacture pallets using manual methods


    Not Applicable

Entry Requirements

Entry requirements:

There are no entry requirements for this qualification.

Licensing Information

Not Applicable

Employability Skills

Employability Skills Summary for

TLI21610C ertificate II in Warehousing Operations

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Use communication systems and procedures required for warehousing operations

Read and interpret relevant regulations, instructions, signs and labels applicable to warehousing operations

Speak clearly and directly on matters related to warehousing operations

Write documents as part of duties, including completion of relevant forms and incident reports

Negotiate complex issues with others in the course of warehousing operations

Recognise and interpret non-verbal signs, signals and behaviour

Use relevant communication equipment.


Collaborate with others in the course of warehousing operations

Contribute to the resolution of any interpersonal conflicts that may arise during warehousing operations

Assist other team members to achieve and maintain competence where applicable

Avoid and prevent the harassment of others in the workplace

Work with persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving

Identify and solve or report problems arising in the course of warehousing operations

Monitor and anticipate problems that may occur in the course of warehousing operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility

Manage hazards and risks in a range of warehousing situations and take appropriate precautions

Use mathematics to solve problems such as various calculations involved in warehousing operations.

TLI21610C ertificate II in Warehousing Operations (continued)

Employability Skill

Industry/enterprise requirements for this qualification include:

Initiative and enterprise

Modify activities dependent on differing situations and contingencies that may arise during warehouse operations

Take appropriate initiatives in a range of diverse operational situations such as those above

Respond appropriately to any changes in equipment, standard operating procedures and the working environment.

Planning and organising

Follow and apply operational and emergency plans, systems and procedures

Check own compliance with regulations and codes of practice

Implement the workplace security and safety management systems

Check own operational performance

Collect and interpret information needed in the course of warehousing operations

Organise and plan own work activities

Manage time and priorities in the course of road transport operations.

Self management

Interpret and apply regulations, standard operating procedures and instructions

Establish and follow own work plans and schedules

Monitor and evaluate own work performance.


Adapt own competence in response to any changes in warehousing and storage operations

Assist others in the workplace to develop their competence

Update own knowledge and skills required for warehousing and storage activities.


Use the equipment and materials required during warehousing and storage operations

Follow and apply operational and servicing instructions for equipment used during warehousing and storage operations

Follow and apply OH&S procedures when using warehousing and storage equipment and facilities.