Subjects

A total of 11 units of competency comprising:

4 core units listed below plus

3 technical elective units from the technical elective units listed below plus

4 general elective units from the general elective units or remaining technical elective units listed below. Up to 3 of the general elective units may be selected from any relevant nationally endorsed Training Package or accredited course. The general elective units must contribute to the vocational outcomes of the qualification.

Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Core units

add topic BSBCUS201

Deliver a service to customers

add topic TLIF0001

Apply chain of responsibility legislation, regulations and workplace procedures

add topic TLIF1001

Follow work health and safety procedures

add topic TLIG2007

Work in a socially diverse environment

Technical elective units

add topic TLIA2009

Complete and check import/export documentation

add topic TLIA2013

Receive goods

add topic TLIA2021

Despatch stock

add topic TLIA2022

Participate in stocktakes

add topic TLIB2001

Check and assess operational capabilities of equipment

add topic TLID1001

Shift materials safely using manual handling methods

add topic TLIF2010

Apply fatigue management strategies

add topic TLIH2003

Prioritise courier/delivery operations

add topic TLIJ2001

Apply quality procedures

add topic TLIK2007

Perform electronic data interchange to transmit shipping documentation

add topic TLIU2012

Participate in environmentally sustainable work practices

General elective units

add topic BSBCMM301

Process customer complaints

add topic TLIA2014

Use product knowledge to complete work operations

add topic TLIE2001

Present routine workplace information

add topic TLIE2007

Use communications systems

add topic TLIE2008

Process workplace documentation

add topic TLIF2018

Operate firefighting equipment

add topic TLIK2003

Apply keyboard skills

add topic TLIK2010

Use infotechnology devices in the workplace

add topic TLIL2008

Complete routine administrative tasks

add topic TLIL2031

Monitor and process attendance records

add topic TLIO2021

Follow security procedures when working with goods and cargo

add topic TLIP2014

Capture records into a records keeping system

add topic TLIP2017

Maintain control of records

add topic TLIP2018

Provide information from and about records

add topic TLIP2024

Conduct financial transactions

add topic TLIP2029

Prepare and process financial documents

add topic TLIP2032

Maintain petty cash account

add topic TLIP2033

Sell products and services


Entry Requirements

There are no entry requirements for this qualification.