Certificate III in Rail Customer Service
This is a general qualification for persons engaged in the rail customer service environment who perform tasks involving a broad range of skilled applications applied in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. It may also include responsibility for coordinating the work of others.
The TLI33113 Certificate III in Rail Customer Service qualification is aligned to the following defined roles:
Passenger Service Officer
Senior Customer Service Assistant/Officer