Certificate IV in Warehousing Operations


A general qualification for the Warehousing and Storage Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 4.

Performance of a broad range of skilled applications including requirements to evaluate and analyse current practices, develop new criteria and procedure for performing current practices, and provision of some leadership and guidance to others in the application and planning of the skills.


Requirements for completion of the qualification:

A successful assessment outcome for a total of 20units of competency comprising:

2core units listed below


18 elective units which may be taken from the elective units listed below, or may include up to 3 units drawn with appropriate contextualisation from the remaining elective units or from qualifications at the same level or one higher in this Training Package or any other endorsed Training Package or accredited course.

Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with.

TLI41810 Certificate IV in Warehousing Operations (continued)

Core units:



FSafety Management

add topic TLIF1001A Follow occupational health and safety procedures

LResource Management

add topic TLIL1001A Complete workplace orientation/induction procedures

Elective units:



AHandling Cargo/Stock

add topic TLIA4025A Regulate temperature controlled stock

add topic TLIA4028A Assess and monitor optimum stock levels

add topic TLIA4031A Consolidate freight

add topic TLIA4032A Organise transport of freight or goods

DLoad Handling

add topic TLID2010A Operate a forklift

ECommunication and Calculation

add topic TLIE4006A Collect, analyse and present workplace data and information

add topic TLIE4013A Apply workplace statistics

FSafety Management

add topic TLIF4007A Implement and coordinate accident-emergency procedures

add topic TLIF4014A Develop and maintain a safe workplace


add topic TLIG4005A Organise transport workload

add topic TLIG4006A Facilitate work teams

add topic TLIG3002A Lead a work team or group

ICustomer Service

add topic TLII4001A Coordinate quality customer service

add topic TLII4005A Market services and products to clients


add topic TLIJ3002A Apply quality systems

LResource Management

add topic TLIL4005A Apply conflict/grievance resolution strategies

add topic TLIL4009A Manage personal work priorities and professional development

add topic TLIL4010A Assess and confirm customer transport requirements

add topic TLIL4021A Coordinate the erection and dismantling of temporary storage facilities

add topic TLIL4032A Implement equal employment equity strategies

add topic TLIL4033A Promote effective workplace practice

add topic TLIL4036A Develop rosters

add topic TLIL4037A Apply and amend rosters

LICLicensing Units

add topic TLILIC2001A Licence to operate a forklift truck

add topic TLILIC2002A Licence to operate an order picking forklift truck

TLI41810 Certificate IV in Warehousing Operations (continued)

Elective units

PAdministration and Finance

add topic TLIP4001A Develop plans to meet customer and organisation needs

add topic TLIP4002A Facilitate and capitalise on change in the workplace

add topic TLIP4005A Manage workplace information

add topic TLIP4031A Maintain customer credit accounts and services

RContract Procurement

add topic TLIR4001A Monitor supplier performance

add topic TLIR4002A Source goods/services and evaluate contractors


add topic TLIU4001A Implement and monitor environmental protection policies and procedures

add topic TLIU4010A Develop workplace policy and procedures for sustainability

add topic TLIU3011A Implement and monitor environmentally sustainable work practices


    Not Applicable

Entry Requirements

Entry requirements

There are no entry requirements for this qualification.

Licensing Information

Not Applicable

Employability Skills

Employability Skills Summary for

TLI41810C ertificate IV Warehousing Operations

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Establish and implement communication systems and procedures required for warehousing operations

Listen to and interpret verbal information related to warehousing operations

Read and interpret relevant regulations, instructions, signs and labels applicable to warehousing operations

Speak clearly and directly on diverse and complex matters related to warehousing operations

Write documents as part of duties, including completion of relevant forms, maintenance schedules and accident and incident reports

Negotiate complex issues with others in the course of warehousing operations

Recognise and interpret non-verbal signs, signals and behaviour

Use relevant communication equipment.


Provide leadership to warehousing and storage personnel

Motivate others in the workplace

Collaborate with others in the course of warehousing operations

Manage the resolution of any interpersonal conflicts that may arise during warehousing operations

Manage the avoidance and prevention of harassment of others in the workplace

Manage persons of different ages, gender, race, religion, political persuasion, etc.

TLI41810C ertificate IV Warehousing Operations (continued)

Employability Skill

Industry/enterprise requirements for this qualification include:

Problem solving

Identify and solve or report complex problems arising in the course of warehousing operations

Monitor and anticipate problems that may occur in the course of warehousing operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility

Manage the control of hazards and risks in a range of complex and diverse situations that may arise during warehousing operations

Use mathematics to solve problems such as various calculations related to a wide range of warehousing operations.

Initiative and enterprise

Modify activities dependent on differing warehousing situations and contingencies

Take appropriate initiatives in a diverse range of operational situations such as those above

Manage the response to any changes in equipment, standard operating procedures and the working environment.

Planning and organising

Implement and monitor operational and emergency plans, systems and procedures

Implement and monitor systems and procedures for maintaining compliance with regulations and codes of practice

Monitor the implementation of the workplace security and safety management systems (where applicable)

Monitor and evaluate operational performance and compliance

Collect and interpret information needed when supervising warehousing operations

Organise and plan own supervisory activities

Manage time and priorities in the course of warehousing operations.

Self management

Interpret and apply relevant regulations and instructions

Establish and follow own work plans and schedules

Evaluate and monitor own work performance.

TLI41810C ertificate IV Warehousing Operations (continued)

Employability Skill

Industry/enterprise requirements for this qualification include:


Organise learning and assessment activities for others in the workplace

Manage adaptation of others in the workplace to any changes in warehousing and storage systems, equipment and procedures and the workplace operating environment

Instruct, coach or mentor others in the workplace as required

Contribute to the assessment of the competence of others in the workplace

Assist in creating a learning environment in the workplace

Adapt own competence in response to any changes in warehousing operations

Update own knowledge and skills required for warehousing supervisory activities.


Use complex equipment and systems required during warehousing operations

Implement and monitor operational and maintenance procedures and systems for equipment used during warehousing operations

Implement and monitor the application of OH&S procedures when using warehousing equipment and facilities.