TLI50310 - Diploma of International Freight Forwarding

Diploma of International Freight Forwarding

Rationale:

A qualification for those working in advanced international freight forwarding roles.

Successful completion will require the self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others. Applications involve participation in the development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams, including those concerned with planning and evaluation functions. Group or team coordination and training may be involved.

The Diploma of International Freight Forwarding qualification is aligned to the following four job role specialisations:

Group A International Freight Forwarders with responsibilities for managing own and work group activities

Group B International Freight Forwarders specialising in special transport services including dangerous goods

Group C International Freight Forwarders with work group and training responsibilities

Group D International Freight Forwarders with responsibilities in a range of work contexts

Subjects

Requirements for completion of the qualification:

A successful assessment outcome for 14 units of competency comprising:

9 core units listed below

plus

5 elective units which may be taken from the elective units listed below for one of the four specialisations. Note that in the case of Group D, this may include up to 2 units drawn with appropriate contextualisation from qualifications in this or other relevant endorsed Training Package and accredited course.

Where imported units are selected, care must be taken to ensure that all pre-requisites are complied with.

TLI50310 Diploma of International Freight Forwarding (continued)

Core units:

Field	Unit
AHandling Cargo/Stock	TLIA5059A Plan and organise the international forwarding of freight by sea and multimodal transport TLIA5060A Plan and organise the international forwarding of freight by air transport TLIA5061A Plan and organise the international forwarding of freight by road and rail transport
ECommunication and Calculation	TLIE5020A Apply knowledge of freight forwarding documentation and permits
KTechnology	TLIK5009A Apply knowledge of ICT to international freight forwarding activities
LResource Management	TLIL5061A Apply knowledge of the international freight forwarding industry TLIL5062A Apply knowledge of logistics, storage and distribution to international freight forwarding TLIL5063A Review contracts, insurance, risk and liability in the international freight forwarding context
OSecurity	TLIO5020A Advise on and manage security and safety in international freight transport

Five elective units from one of the following groups(see note in Group D below for other options for 2 of those units):

Group ASpecialisation for International Freight Forwarders with responsibilitiesfor managing own and work group activities

Field	Unit
ICustomer Service	BSBCUS501A Manage quality customer service
LResource Management	BSBMGT502B Manage people performance PSPGOV518A Benchmark performance BSBMKG513A Promote products and services to international markets
PAdministration and Finance	BSBFIM501A Manage budgets and financial plans

TLI50310 Diploma of International Freight Forwarding (continued)

Group BSpecialisation for International Freight Forwarders specialising in specialtransport services including dangerous goods

Field	Unit
ICustomer Service	BSBCUS501A Manage quality customer service
LResource Management	TLIL5064A Manage international special freight transport services including dangerous goods and special cargo BSBMGT502B Manage people performance PSPGOV518A Benchmark performance
PAdministration and Finance	BSBFIM501A Manage budgets and financial plans

Group CSpecialisation for International Freight Forwarders with work group andtraining responsibilities

Field	Unit
ICustomer Service	BSBCUS501A Manage quality customer service
LResource Management	BSBMGT502B Manage people performance PSPGOV518A Benchmark performance
MTraining and Assessment	TAEDEL301A Provide work skill instruction TAEASS402A Assess competence

TLI50310 Diploma of International Freight Forwarding (continued)

Group DSpecialisation for International Freight Forwarders with responsibilitiesin a range of work contexts

5 elective units may be taken from the elective units listed, or may include at least 3 of the units in the list, plus up to 2 units drawn with appropriate contextualisation from qualifications in the Transport and Logistics or other relevant endorsed Training Packages or accredited course

Field	Unit
ICustomer Service	BSBCUS501A Manage quality customer service
LResource Management	TLIL5064A Manage international special freight transport services including dangerous goods and special cargo BSBMGT502B Manage people performance PSPGOV518A Benchmark performance BSBMKG513A Promote products and services to international markets
MTraining and Assessment	TAEDEL301A Provide work skill instruction TAEASS402A Assess competence
PAdministration and Finance	BSBFIM501A Manage budgets and financial plans

Pathways...

Not Applicable

Entry Requirements

Not Applicable

Licensing Information

Not Applicable

Employability Skills

Employability Skills Summary for

TLI50310 Diploma of International Freight Forwarding

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:

Communication

Communicate effectively with managers, staff, customers, suppliers and the global freight forwarding network in the course of international freight forwarding

Listen to and interpret complex verbal information related to international freight forwarding including the clarification and confirmation of work requirements and the receiving of operational feedback

Read and interpret documentation such as applicable regulations, policy documents, contracts, insurance documents, plans, technical data, signage, labels, safety management systems, tenders, etc.

Speak clearly and directly on diverse and complex matters related to international freight forwarding including sharing data, requirements and procedures relevant to operations, issuing clear and timely instructions, communicating operational details to internal and external stakeholders, and providing support and feedback to staff

Write complex documents including communicating with internal and external stakeholders and preparing risk assessment reports and freight forwarding project plans, specifications, tenders and reports

Responsibly negotiate complex issues with others in the course of international freight forwarding including resolving conflict, obtaining resources necessary to achieve objectives, creating and finalising contracts, and negotiating processes and procedures appropriate to statutory and legal requirements

Recognise and interpret non-verbal signs, signals and behaviour

Establish and implement organisation's information and communication systems and procedures

Establish and use global and local networks including active involvement in business or professional networks and the building of relationships to provide benefits for the team and organisation

Use numeracy effectively to understand operational and costing data, prepare budgets, perform calculations, determine costs, forecast resource requirements, and audit performance.

TLI50310 Diploma of International Freight Forwarding (continued)

Employability skill

Industry/enterprise requirements for this qualification include:

Teamwork

Provide leadership to staff

Manage the resolution of any interpersonal conflicts that may arise in the course of international freight forwarding

Motivate staff

Provide opportunities for staff to achieve and maintain competence

Coach, mentor and give feedback to staff

Provide information, instruction, training and supervision

Manage the avoidance and prevention of harassment of others in the workplace

Ensure the active participation of team members in meeting goals and objectives

Collaborate with staff and others in the course of international freight forwarding

Work collaboratively with contractors, carriers and customers in the context of international freight forwarding

Define a role as part of a team including identifying the strengths of team members, understanding relationships between team members and understanding the roles and relationship between and among manager, team leaders, supervisors, etc.

Work with staff and other persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving

Develop practical solutions for problems arising in the course of international freight forwarding including assessing hazards and ensuring there are alternative plans or processes to manage identified risks; monitoring issues which arise in the course of operations; and creating, implementing and applying risk management systems

Manage hazards and risks in complex and diverse situations that may occur in the course of international freight forwarding

Solve problems in teams including allocating roles and responsibilities in response to changes in environment or circumstances, coordinating requirements and issues, and evaluating and monitoring performance

Show independence and initiative in identifying problems and solving them

Resolve customer concerns in relation to complex project issues including resolution of contract issues and the achievement of quality requirements and deadlines

Test assumptions, taking the context of data and circumstances into account

Audit and review systems and plans

Use applicable mathematics to solve complex problems related to international freight forwarding.

TLI50310 Diploma of International Freight Forwarding (continued)

Employability skill

Industry/enterprise requirements for this qualification include:

Initiative and enterprise

Modify activities dependent on differing work situations and contingencies

Take appropriate initiatives in complex and diverse situations such as those above

Recognise and respond to changes in internal and external operating environments

Contribute to and manage continuous improvement processes

Be creative in approaches to change and innovation, in response to conflicts in coordination and allocation of resources, and in both in encouraging input from staff and interactions between and amongst staff and teams

Translate ideas into action including applying consultative processes, developing plans, applying new technologies and concepts and gaining the support of internal and external stakeholders

Value input from staff

Manage the response to any contingencies and changes in equipment, standard operating procedures and the working environment.

Planning and organising

Establish operational and emergency plans, systems and procedures for the organisation

Allocate people and other resources to tasks including adapting allocations to cope with contingencies, delegating tasks and responsibilities to capable staff, and clearly defining responsibilities

Establish and implement systems and procedures for maintaining compliance with applicable regulations and codes of practice

Establish and implement workplace security and safety management systems (where applicable)

Monitor, evaluate and report on operational performance and compliance

Collect, analyse, interpret and organise information needed during international freight forwarding activities

Prepare scope of work and work plans for self and team members

Be resourceful in planning for and assessing risk

Ensure feedback and other data contribute to improvements in operational effectiveness

Manage time and priorities in the course of international freight forwarding activities

Ensure feedback and other data contribute to improvements in operational effectiveness.

TLI50310 Diploma of International Freight Forwarding (continued)

Employability skill	Industry/enterprise requirements for this qualification include:
Self management	Interpret and apply relevant regulations and instructions Operate in accordance with the code of ethics for international freight forwarders Establish and follow own work plans and schedules Evaluate and monitor own work performance Take responsibility for meeting own objectives Have confidence in own vision and goals Develop trust and confidence in staff and customers Maintain effective networks.
Learning	Organise learning and assessment activities for others in the workplace Manage adaptation of self and others in the workplace to any changes in systems, equipment and procedures and the workplace operating environment Be open to new ideas and change, and in particular facilitate and support change processes with staff and apply previous experience and feedback in formulating improvements to practice Provide opportunities for instruction, coaching and mentoring others in the workplace as required Contribute to the assessment of the competence of others in the workplace Encourage the creation of a learning community in the workplace Identify training needs for personnel and ensure that delegated tasks provide individuals with opportunities for development Adapt own competence in response to any changes in international freight forwarding processes Update own knowledge and skills required for international freight forwarding activities.
Technology	Use complex equipment and Information and Communications Technology (ICT) systems required during freight forwarding and related logistics activities involved in international freight transport Apply a range of basic ICT skills Use ICT to organise and access data including the monitoring of freight forwarding and logistics processes, the tracking of international freight, and the recording and reporting of project status Applying ICT as a management tool to store and organise data Implement and monitor operational and maintenance procedures and systems for equipment used during international freight forwarding projects Implement and monitor the application of OH&S procedures when using ICT and office equipment and facilities.