Communicate effectively with managers, staff, clients and suppliers in the course of bus and coach operations management
Listen to and interpret complex verbal information related to bus and coach operations management including clarifying and confirming work requirements and receiving operational feedback
Read and interpret applicable regulations, policy documents, strategic plans, technical data, signage, labels, safety management systems, tenders, contracts, project plans, etc.
Speak clearly and directly on diverse and complex matters related to bus and coach operations management including sharing data, requirements and procedures relevant to operations, issuing clear and timely instructions, communicating operational details to internal and external stakeholders, and providing support and feedback to staff
Write complex documents including communicating with internal and external stakeholders and preparing risk assessment reports and plans, project plans, specifications, tenders and technical reports
Responsibly negotiate complex issues with others in the course of bus and coach operations management including resolving conflict, obtaining resources necessary to achieve objectives, creating and finalising contracts, and negotiating processes and procedures appropriate to statutory and legal requirements
Recognise and interpret non-verbal signs, signals and behaviour
Establish and implement organisation's communication systems and procedures
Establish and use networks including active involvement in business or professional networks and the building of relationships to provide benefits for the team and organisation
Use numeracy effectively to understand operational and costing data, prepare budgets, perform calculations, forecast resource requirements and audit performance.