Statement of Attainment

These units of competency meet industry requirements for the installation and maintenance of specialised telecommunications network equipment and cabling. It prepares the participant to work in the practical application of technical support of ICT networks.


Audience

This skill set is for experienced personnel in the installation and maintenance of customer access networks and customer infrastructure including equipment and cabling.


Subjects

The ICT10 Technical Help Desk Support Skill Set consists of:


Units

add topic ICAS3031B Provide advice to clients

add topic ICTWOR3231A Resolve technical enquiries using multiple information systems

add topic ICTWOR3232A Collect and analyse technical information


Pathways...

This skill set provides credit towards ICT30210 Certificate III in Telecommunications and ICT30310 Certificate III in Telecommunications Cabling qualifications.