Statement of Attainment

These units meet industry requirements for those working in customer contact centre environments.


This skill set is for those with a relevant professional or vocational qualification or commensurate industry skills as evaluated through recognition of prior learning processes. It provides the skills and knowledge required to operate in customer contact environments.


The PSP04 Operate in Customer Contact Environment Skill Set consists of:

add topic BSBCCO401A

Administer customer contact telecommunications technology

add topic BSBCUS201B

Deliver a service to customers

add topic BSBIND101A

Work effectively in a contact centre environment


These units provide credit towards PSP42210 Certificate IV in Government (Workplace Relations) and other public sector qualifications at Certificate IV level.