Statement of Attainment

These units of competency from the BSB Business Services Training Package meet basic competency requirements for operators in a customer engagement centre.


Customer Engagement staff.


The Basic Customer Engagement Skill Set consists of:

add topic BSBWHS201 Contribute to health and safety of self and others

add topic BSBCUE205 Prepare for work in a customer engagement environment

add topic BSBCUE203 Conduct customer engagement

add topic BSBITU101 Operate a personal computer


These units of competency provide credit towards a range of qualifications, including:

BSB20215 Certificate II in Customer Engagement

BSB30215 Certificate III in Customer Engagement