These units of competency from ICT Information and Communications Technology Training Package meet competency requirements for support skills in hardware, software, operating systems and networks.

This skill set is for persons who are able to work as hardware technicians, providing support in a range of ICT work areas and activities.

ICTICT302 Install and optimise operating system software

ICTICT303 Connect internal hardware components

ICTSAS307 Install, configure and secure a small office or home office network

ICTSAS301 Run standard diagnostic tests

ICTSAS305 Provide IT advice to clients

ICTSAS306 Maintain equipment and software

This skill set provides credit towards ICT30115 Certificate III in Information, Digital Media and Technology.