Statement of Attainment

These units of competency meet industry requirements for help desk support roles.


This skill set is for individuals who wish to provide help desk support.


The Technical Help Desk Support Skill Set consists of:

add topic ICTSAS305 Provide ICT advice to clients

add topic ICTWOR306 Resolve technical enquiries using multiple information systems

add topic ICTWOR307 Collect and analyse technical information


This skill set provides credit towards ICT30515 Certificate III in Telecommunications Technology.