Statement of Attainment

These units meet industry requirements for workers handling routine customer queries in the public sector.


This skill set is for government workers who provide routine customer service to members of the public or answer internal or external queries.


The Customer Service Skill Set consists of:

add topic PSPETHC301B

Uphold the values and principles of public service

add topic PSPGOV202B

Use routine workplace communication techniques

add topic PSPGOV203B

Deliver a service to clients

add topic PSPGOV309A

Address client needs


These units from PSP12 Public Sector Training Package may provide credit towards PSP20112 Certificate II in Government or PSP30112 Certificate III in Government.