Statement of Attainment

These units meet industry requirements for those working in customer contact centre environments.


This skill set is for those with a relevant professional or vocational qualification or commensurate industry skills as evaluated through recognition of prior learning processes. It provides the skills and knowledge required to operate in customer contact environments.


The Operate in Customer Contact Environment Skill Set consists of:

add topic BSBCCO407A

Administer customer contact technology

add topic BSBCUS201B

Deliver a service to customers

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Prepare for work in a customer contact environment


These units provide credit towards PSP42212 Certificate IV in Government (Workplace Relations) and other public sector qualifications at Certificate IV level.