Statement of Attainment

These units of competency from the SIR Retail Services Training Package provide a set of skills to perform basic tasks associated with the day to day operations of an online business.


Individuals working in an online retail environment and performing a range of basic fundamental and day-to-day operational tasks for the coordination of online retail activities.


The Online Retail Coordination consists of:

Unit code

Unit title

add topic SIRXCEG006

Provide online customer service

add topic SIRXECM001

Monitor and interpret online data analytics

add topic SIRXECM002

Prepare digital content

add topic SIRXMKT002

Use social media to engage customers


Achievement of these units may provide credit towards the SIR30216 Certificate III in Retail or the SIR40316 Certificate IV of Retail Management.