Statement of Attainment
These units of competency from the SIT12 Tourism, Travel and Hospitality Training Package provide a set of skills to communicate effectively with and provide quality service to both internal and external customers.
These units of competency from the SIT12 Tourism, Travel and Hospitality Training Package provide a set of skills to communicate effectively with and provide quality service to both internal and external customers.
Tourism, travel and hospitality industry frontline service personnel who deal directly with customers on a daily basis.
The Customer Service consists of:
Units | Unit Code | Unit Title |
SITXCCS303 | Provide service to customers | |
SITXCOM201 | Show social and cultural sensitivity |
Achievement of these units provides credit towards a number of tourism, travel and hospitality Certificate III qualifications.