Statement of Attainment
These units of competency from the SIT12 Tourism, Travel and Hospitality Training Package provide a set of skills to manage the delivery of professional customer service in any industry sector.
These units of competency from the SIT12 Tourism, Travel and Hospitality Training Package provide a set of skills to manage the delivery of professional customer service in any industry sector.
Tourism, travel and hospitality industry personnel who have achieved frontline customer service skills and now require customer service management skills.
The Customer Service Management consists of:
Units | Unit Code | Unit Title |
SITXCCS401 | Enhance the customer service experience | |
SITXCCS501 | Manage quality customer service | |
SITXCOM401 | Manage conflict |
Achievement of these units provides credit towards a number of tourism, travel and hospitality Diploma qualifications.