Statement of Attainment

These units of competency from the SIT12 Tourism, Travel and Hospitality Training provide a set of mentoring and supervisory skills to work in any industry sector.

Audience

Tourism, travel and hospitality personnel who have achieved frontline operational skills and now require mentoring and supervisory skills.

Subjects

The Mentoring and Supervision consists of:

Units

Unit Code

Unit Title

SITXCOM401

Manage conflict

SITXHRM301

Coach others in job skills

SITXHRM402

Lead and manage people

SITXMGT401

Monitor work operations

Pathways...

Achievement of these units provides credit towards a number of tourism, travel and hospitality Certificate IV and Diploma qualifications.