Statement of Attainment

These units of competency from the SIT12 Tourism, Travel and Hospitality Training Package provide a set of skills to provide quality service tailored to the cultural and language needs of international customers.

Audience

Tourism, travel and hospitality industry frontline service personnel who deal directly with customers from international markets on a daily basis.

Subjects

The Service for International Visitors consists of:

Units

Unit Code

Unit Title

SITXCOM201

Show social and cultural sensitivity

SITXCCS303

Provide service to customers

SITXLAN21__

Conduct basic oral communication in a language other than English

Pathways...

Achievement of these units provides credit towards a number of tourism, travel and hospitality Certificate III qualifications.