Statement of Attainment
These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of business management skills to work in the tourism, travel and hospitality industry.
Audience
This skill set is for those tourism, travel and hospitality, industry personnel with frontline operational skills who require business management skills.
Subjects
The Business Management consists of:
Unit code | Unit title |
Write complex documents | |
Develop and manage quality customer service practices | |
Manage conflict | |
Manage finances within a budget | |
Prepare and monitor budgets | |
Lead and manage people | |
Monitor work operations | |
Establish and conduct business relationships | |
Implement and monitor work health and safety practices |
Pathways...
Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package and qualifications in the BSB Business Services Training Package.