Statement of Attainment

These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of business management skills to work in the tourism, travel and hospitality industry.


This skill set is for those tourism, travel and hospitality, industry personnel with frontline operational skills who require business management skills.


The Business Management consists of:

Unit code

Unit title

add topic BSBWRT401

Write complex documents

add topic SITXCCS008

Develop and manage quality customer service practices

add topic SITXCOM005

Manage conflict

add topic SITXFIN003

Manage finances within a budget

add topic SITXFIN004

Prepare and monitor budgets

add topic SITXHRM003

Lead and manage people

add topic SITXMGT001

Monitor work operations

add topic SITXMGT002

Establish and conduct business relationships

add topic SITXWHS003

Implement and monitor work health and safety practices


Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package and qualifications in the BSB Business Services Training Package.