Statement of Attainment

These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to communicate effectively with, and provide quality service to both internal and external customers.


This skill set is for those tourism, travel and hospitality industry frontline service personnel who deal directly with customers on a daily basis.


The Customer Service consists of:

Unit code

Unit title

add topic SITXCCS006

Provide service to customers

add topic SITXCOM002

Show social and cultural sensitivity


Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events, guiding, and holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.