Statement of Attainment
These units of competency from the BSB07 Business Services Training Package meet basic competency requirements for operators in a contact centre. |
Audience
This Skill Set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a contact centre and require recognition of their current skills. |
Subjects
The BSB07 Basic Contact Centre Operations Skill Set consists of:
BSBCCO203A Conduct customer contact
BSBCCO205A Prepare work in a customer contact environment
BSBITU101A Operate a personal computer
BSBOHS201A Participate in OHS processes
Participate in OHS processes | |
Prepare for work in a customer contact environment | |
Conduct customer contact | |
Operate a personal computer |
Pathways...
These units of competency provide credit towards a range of qualifications, including: BSB20207 Certificate II in Customer Contact BSB30207 Certificate III in Customer Contact |