Change log for BSB07


BSB07 unit update log

PSPPM402B 
Manage simple projects, updated 2016-01-22
BSBMKG516B 
Profile international markets, updated 2014-07-29
BSBMGT608C 
Manage innovation and continuous improvement, updated 2014-07-29
BSBINN601B 
Manage organisational change, updated 2014-07-29
BSBHRM505B 
Manage remuneration and employee benefits, updated 2014-07-29
BSBMGT502B 
Manage people performance, updated 2014-07-29
BSBFLM314A 
Mentor others in the workplace to support their language, literacy and numeracy skill development, updated 2013-12-03
BSBSMB412A 
Introduce cloud computing into business operations, updated 2013-12-03
BSBFLM313A 
Apply language, literacy and numeracy to support others in the workplace, updated 2013-12-03
BSBSMB308A 
Improve energy efficiency in micro or small business operations, updated 2013-12-03
BSBSMB411A 
Manage specialist external advisory services, updated 2013-12-03
BSBSMB410A 
Review and implement energy efficiency in business operations, updated 2013-12-03
BSBPMG410A 
Apply project time-management techniques, updated 2013-10-08
BSBPMG513A 
Manage project quality, updated 2013-10-08
BSBPMG516A 
Manage project information and communication, updated 2013-10-08
BSBPMG511A 
Manage project scope, updated 2013-10-08
BSBWRK411A 
Support employee and industrial relations procedures, updated 2013-10-08
BSBPMG521A 
Manage project integration, updated 2013-10-08
BSBPMG409A 
Apply project scope-management techniques, updated 2013-10-08
BSBPMG517A 
Manage project risk, updated 2013-10-08
BSBPMG520A 
Manage project governance, updated 2013-10-08
BSBPMG418A 
Apply project stakeholder engagement techniques, updated 2013-10-08
BSBPMG411A 
Apply project quality-management techniques, updated 2013-10-08
BSBPMG519A 
Manage project stakeholder engagement, updated 2013-10-08
BSBPMG512A 
Manage project time, updated 2013-10-08
BSBPMG413A 
Apply project human resources management approaches, updated 2013-10-08
BSBPMG412A 
Apply project cost-management techniques, updated 2013-10-08
BSBPMG518A 
Manage project procurement, updated 2013-10-08
BSBPMG514A 
Manage project cost, updated 2013-10-08
BSBPMG515A 
Manage project human resources, updated 2013-10-08
BSBHRM512A 
Develop and manage performance-management processes, updated 2013-10-08
BSBPMG417A 
Apply project life cycle management processes, updated 2013-10-08
BSBLED709A 
Identify and communicate trends in career development, updated 2013-09-29
BSBPUR402B 
Negotiate contracts, updated 2013-09-29
PSPPROC406A 
Procure goods and services, updated 2013-09-29
BSBADV507B 
Develop a media plan, updated 2013-09-29
BSBLED503A 
Maintain and enhance professional practice, updated 2013-09-29
BSBREL402A 
Build client relationships and business networks, updated 2013-09-29
BSBOHS305B 
Contribute to OHS issue resolution, updated 2013-09-29
BSBFIA302A 
Process payroll, updated 2013-09-29
BSBPMG510A 
Manage projects, updated 2013-09-29
BSBLED704A 
Review enterprise e learning systems and solutions implementation, updated 2013-09-29
BSBWHS305A 
Contribute to WHS issue resolution, updated 2013-09-29
BSBITB501A 
Establish and maintain a workgroup computer network, updated 2013-09-29
BSBITU404A 
Produce complex desktop published documents, updated 2013-09-29
BSBADV604B 
Execute an advertising campaign, updated 2013-09-29
BSBOHS307B 
Participate in OHS investigations, updated 2013-09-29
BSBGOV401A 
Implement Board member responsibilities, updated 2013-09-29
BSBPUR504B 
Manage a supply chain, updated 2013-09-29
BSBPMG601A 
Direct the integration of projects, updated 2013-09-29
BSBHRM604A 
Manage employee relations, updated 2013-09-29
BSBWRK504A 
Advocate and present cases for members, updated 2013-09-29
BSBOHS306B 
Contribute to implementing emergency prevention activities and response procedures, updated 2013-09-29
BSBCUS402A 
Address customer needs, updated 2013-09-29
BSBSUS201A 
Participate in environmentally sustainable work practices, updated 2013-09-29
BSBFRA504B 
Manage relationships with franchisees, updated 2013-09-29
BSBWOR203A 
Work effectively with others, updated 2013-09-29
BSBWRK402A 
Empower workers, updated 2013-09-29
BSBEBU502A 
Implement e business solutions, updated 2013-09-29
BSBITA601A 
Configure and optimise customer contact technology, updated 2013-09-29
BSBADM407B 
Administer projects, updated 2013-09-29
BSBOHS603B 
Analyse and evaluate OHS risk, updated 2013-09-29
BSBCMM201A 
Communicate in the workplace, updated 2013-09-29
BSBSMB304A 
Determine resource requirements for the micro business, updated 2013-09-29
BSBCRT402A 
Collaborate in a creative process, updated 2013-09-29
BSBATSIL411A 
Undertake the roles and responsibilities of a board member, updated 2013-09-29
BSBDES403A 
Develop and extend design skills and practice, updated 2013-09-29
BSBDES304A 
Source and apply design industry knowledge, updated 2013-09-29
BSBIPR403A 
Protect and use brands and business identity, updated 2013-09-29
BSBGOV403A 
Analyse financial reports and budgets, updated 2013-09-29
BSBCOM501B 
Identify and interpret compliance requirements, updated 2013-09-29
BSBWOR301A 
Organise personal work priorities and development, updated 2013-09-29
BSBLEG305A 
Use legal terminology in order to carry out tasks, updated 2013-09-29
BSBSUS301A 
Implement and monitor environmentally sustainable work practices, updated 2013-09-29
BSBDES602A 
Research global design trends, updated 2013-09-29
BSBLEG302A 
Carry out search of the public record, updated 2013-09-29
BSBHRM501A 
Manage human resources services, updated 2013-09-29
BSBPMG401A 
Apply project scope management techniques, updated 2013-09-29
BSBWOR204A 
Use business technology, updated 2013-09-29
BSBWRT501A 
Write persuasive copy, updated 2013-09-29
BSBDES501A 
Implement design solutions, updated 2013-09-29
BSBMKG401B 
Profile the market, updated 2013-09-29
BSBRKG604B 
Determine security and access rules and procedures, updated 2013-09-29
BSBEDU504A 
Manage international education and training processes, updated 2013-09-29
BSBPRO401A 
Develop product knowledge, updated 2013-09-29
BSBADM504B 
Plan or review administrative systems, updated 2013-09-29
BSBLEG301A 
Apply knowledge of the legal system to complete tasks, updated 2013-09-29
BSBCCO606A 
Forecast and plan using customer contact traffic information analysis, updated 2013-09-29
BSBMKG412A 
Conduct e-marketing communications, updated 2013-09-29
ICAU1204B 
Locate and use relevant on-line information, updated 2013-09-29
BSBPUB501A 
Manage the public relations publication process, updated 2013-09-29
BSBWHS505A 
Investigate WHS incidents, updated 2013-09-29
BSBHRM403A 
Support performance management process, updated 2013-09-29
BSBINT302B 
Apply knowledge of legislation relevant to international trade to complete work, updated 2013-09-29
BSBOHS403B 
Identify hazards and assess OHS risks, updated 2013-09-29
BSBDES502A 
Establish, negotiate and refine a design brief, updated 2013-09-29
BSBATSIL413A 
Review and apply the constitution, updated 2013-09-29
BSBCCO402A 
Gather, collate and record information, updated 2013-09-29
BSBDIV301A 
Work effectively with diversity, updated 2013-09-29
BSBCMM301A 
Process customer complaints, updated 2013-09-29
BSBWOR401A 
Establish effective workplace relationships, updated 2013-09-29
CUFWRT401A 
Edit texts, updated 2013-09-29
BSBPUB401A 
Develop and apply knowledge of public relations industry, updated 2013-09-29
BSBMGT405A 
Provide personal leadership, updated 2013-09-29
BSBATSIL412A 
Participate effectively as a board member, updated 2013-09-29
BSBREL501A 
Build international client relationships, updated 2013-09-29
BSBMKG523A 
Design and develop an integrated marketing communication plan, updated 2013-09-29
BSBRSK401A 
Identify risk and apply risk management processes, updated 2013-09-29
BSBHRM401A 
Review human resources functions, updated 2013-09-29
BSBITU304A 
Produce spreadsheets, updated 2013-09-29
BSBOHS605B 
Apply occupational hygiene principles to control OHS risk, updated 2013-09-29
BSBOHS303B 
Contribute to OHS hazard identification and risk assessment, updated 2013-09-29
BSBHRM509A 
Manage rehabilitation or return to work programs, updated 2013-09-29
BSBEMS404B 
Manage the recruitment process for client organisations, updated 2013-09-29
BSBADM401B 
Produce complex texts from shorthand notes, updated 2013-09-29
BSBFRA505B 
Manage closure of a franchise, updated 2013-09-29
BSBWRK501A 
Develop, manage and review campaigns and projects, updated 2013-09-29
BSBATSIL510A 
Appoint and work with a manager, updated 2013-09-29
BSBMKG611A 
Manage measurement of marketing effectiveness, updated 2013-09-29
BSBDES701A 
Research and apply design theory, updated 2013-09-29
BSBCOM502B 
Evaluate and review compliance, updated 2013-09-29
BSBMGT406A 
Plan and monitor continuous improvement, updated 2013-09-29
BSBSMB405A 
Monitor and manage small business operations, updated 2013-09-29
BSBCUS201A 
Deliver a service to customers, updated 2013-09-29
BSBLED706A 
Plan and implement a coaching strategy, updated 2013-09-29
BSBRKG403B 
Set up a business or records system for a small business, updated 2013-09-29
BSBADM302B 
Produce texts from notes, updated 2013-09-29
BSBCMM402A 
Implement effective communication strategies, updated 2013-09-29
BSBCCO609A 
Integrate customer contact operations within the organisation, updated 2013-09-29
CHCCOM3C 
Utilise specialist communication skills to build strong relationships, updated 2013-09-29
BSBADV605B 
Evaluate campaign effectiveness, updated 2013-09-29
BSBMKG518A 
Plan and implement services marketing, updated 2013-09-29
BSBMKG507A 
Interpret Market Trends And Developments, updated 2013-09-29
BSBEDU503A 
Manage international student recruitment and selection, updated 2013-09-29
BSBWHS504A 
Manage WHS hazards and risks, updated 2013-09-29
BSBEDU505A 
Manage international client accommodation services, updated 2013-09-29
BSBOHS401B 
Contribute to the implementation of a systematic approach to managing OHS, updated 2013-09-29
BSBATSIL511A 
Lead the organisation's strategic planning cycle, updated 2013-09-29
BSBMKG414B 
Undertake marketing activities, updated 2013-09-29
BSBADV510A 
Create mass electronic media advertisements, updated 2013-09-29
BSBPUR503B 
Manage international purchasing, updated 2013-09-29
BSBATSIM417A 
Implement organisational plans, updated 2013-09-29
BSBLEG415A 
Apply the principles of contract law, updated 2013-09-29
PSPGOV314A 
Contribute to conflict management, updated 2013-09-29
PSPPROC409A 
Receive and select offers, updated 2013-09-29
BSBHRM506A 
Manage recruitment selection and induction processes, updated 2013-09-29
BSBRKG608B 
Plan management of records over time, updated 2013-09-29
BSBLED707A 
Establish career development services, updated 2013-09-29
BSBOHS509A 
Ensure a safe workplace, updated 2013-09-29
BSBREL403A 
Implement international client relationship strategies, updated 2013-09-29
BSBOHS407A 
Monitor a safe workplace, updated 2013-09-29
BSBMKG416A 
Market goods and services internationally, updated 2013-09-29
BSBIPR501A 
Manage intellectual property to protect and grow business, updated 2013-09-29
BSBITU201A 
Produce simple word processed documents, updated 2013-09-29
BSBITS401A 
Maintain business technology, updated 2013-09-29
BSBCOM503B 
Develop processes for the management of breaches in compliance requirements, updated 2013-09-29
BSBATSIM414C 
Oversee the organisation's annual budget, updated 2013-09-29
BSBFIA303A 
Process accounts payable and receivable, updated 2013-09-29
BSBSMB407A 
Manage a small team, updated 2013-09-29
PSPPROC407A 
Establish procurement need, updated 2013-09-29
BSBPUB502A 
Develop and manage complex public relations campaigns, updated 2013-09-29
BSBCOM601B 
Research compliance requirements and issues, updated 2013-09-29
BSBLED701A 
Lead personal and strategic transformation, updated 2013-09-29
BSBCUS301A 
Deliver and monitor a service to customers, updated 2013-09-29
BSBOHS402B 
Contribute to the implementation of the OHS consultation process, updated 2013-09-29
BSBMGT616A 
Develop and implement strategic plans, updated 2013-09-29
BSBMKG415A 
Research international markets, updated 2013-09-29
BSBMGT618A 
Develop a contact centre business plan, updated 2013-09-29
BSBEDU507A 
Manage transnational offshore education programs, updated 2013-09-29
BSBWHS408A 
Assist with effective WHS management of contractors, updated 2013-09-29
BSBRSK501A 
Manage risk, updated 2013-09-29
BSBCCO304B 
Provide sales solutions to customers, updated 2013-09-29
BSBPMG605A 
Direct quality management of a project program, updated 2013-09-29
BSBADM301B 
Produce texts from shorthand notes, updated 2013-09-29
BSBATSIM416A 
Oversee organisational planning, updated 2013-09-29
BSBMED305B 
Apply the principles of confidentiality, privacy and security within the medical environment, updated 2013-09-29
FNSACCT407B 
Set up and operate a computerised accounting system, updated 2013-09-29
BSBOHS503B 
Assist in the design and development of OHS participative arrangements, updated 2013-09-29
BSBLEG303A 
Deliver court documentation, updated 2013-09-29
BSBEDU502A 
Manage international education issues and incidents, updated 2013-09-29
BSBINN301A 
Promote innovation in a team environment, updated 2013-09-29
BSBLED501A 
Develop a workplace learning environment, updated 2013-09-29
BSBHRM507A 
Manage separation or termination, updated 2013-09-29
BSBMKG606B 
Manage international marketing programs, updated 2013-09-29
BSBRKG502B 
Manage and monitor business or records systems, updated 2013-09-29
BSBATSIM511C 
Develop enterprise opportunities, updated 2013-09-29
BSBMGT516C 
Facilitate continuous improvement, updated 2013-09-29
BSBCON401A 
Work effectively in a business continuity context, updated 2013-09-29
BSBPMG603A 
Direct time management of a project program, updated 2013-09-29
BSBCCO301A 
Use multiple information systems, updated 2013-09-29
BSBCUS501B 
Manage quality customer service, updated 2013-09-29
BSBOHS602B 
Develop OHS information and data analysis and reporting and recording processes, updated 2013-09-29
BSBRKG402B 
Provide information from and about records, updated 2013-09-29
BSBOHS609B 
Evaluate an organisation's OHS performance, updated 2013-09-29
BSBOHS302B 
Participate effectively in OHS communication and consultative processes, updated 2013-09-29
BSBMKG502B 
Establish and adjust the marketing mix, updated 2013-09-29
BSBATSIM420A 
Oversee asset management, updated 2013-09-29
BSBEDU303A 
Assist with the provision of international education information, updated 2013-09-29
BSBIPR301A 
Comply with organisational requirements for protection and use of intellectual property, updated 2013-09-29
BSBCOM404B 
Promote and liaise on compliance requirements, systems and related issues, updated 2013-09-29
BSBADV404B 
Schedule advertisements, updated 2013-09-29
BSBCCO202A 
Conduct data collection, updated 2013-09-29
BSBPUR502B 
Manage supplier relationships, updated 2013-09-29
BSBSMB302A 
Develop a micro business proposal, updated 2013-09-29
BSBOHS301B 
Apply knowledge of OHS legislation in the workplace, updated 2013-09-29
BSBMKG605B 
Evaluate international marketing opportunities, updated 2013-09-29
BSBCOM403B 
Provide education and training on compliance requirements and systems, updated 2013-09-29
FNSICSAM402B 
Implement a sales plan, updated 2013-09-29
BSBPUB504A 
Develop and implement crisis management plans, updated 2013-09-29
BSBFIA501A 
Report on finances related to international business, updated 2013-09-29
BSBWHS405A 
Contribute to implementing and maintaining WHS management systems, updated 2013-09-29
BSBPMG405A 
Apply human resources management approaches, updated 2013-09-29
BSBRKG305A 
Review recordkeeping functions, updated 2013-09-29
BSBADM311A 
Maintain business resources, updated 2013-09-29
BSBLED705A 
Plan and implement a mentoring program, updated 2013-09-29
BSBLEG306A 
Maintain records for time and disbursements in a legal practice, updated 2013-09-29
PSPGOV406B 
Gather and analyse information, updated 2013-09-29
BSBCOM405A 
Promote compliance with legislation, updated 2013-09-29
BSBWRK403A 
Communicate with workers, updated 2013-09-29
BSBFRA403B 
Manage relationship with franchisor, updated 2013-09-29
ICAU1133B 
Send and retrieve information using web browsers and email, updated 2013-09-29
BSBLEG515A 
Apply legal principles in wills and probate matters, updated 2013-09-29
BSBWHS502A 
Manage effective WHS consultation and participation processes, updated 2013-09-29
HLTFA403A 
Manage first aid in the workplace, updated 2013-09-29
BSBFLM311C 
Support a workplace learning environment, updated 2013-09-29
BSBWRK505A 
Develop, implement and manage union policy, updated 2013-09-29
BSBLEG418A 
Produce complex legal documents, updated 2013-09-29
BSBADV402B 
Conduct pre campaign testing, updated 2013-09-29
BSBWRK404A 
Promote equality of opportunity and fair treatment for all workers, updated 2013-09-29
BSBSLS407A 
Identify and plan sales prospects, updated 2013-09-29
BSBOHS601B 
Develop a systematic approach to managing OHS, updated 2013-09-29
BSBWOR201A 
Manage personal stress in the workplace, updated 2013-09-29
BSBITU202A 
Create and use spreadsheets, updated 2013-09-29
BSBMED303B 
Maintain patient records, updated 2013-09-29
BSBPMG502A 
Manage project scope, updated 2013-09-29
BSBWRT401A 
Write complex documents, updated 2013-09-29
BSBADM405B 
Organise meetings, updated 2013-09-29
BSBATSIL512A 
Be a leader in the community, updated 2013-09-29
FNSFLIT203A 
Develop understanding of debt and consumer credit, updated 2013-09-29
BSBLEG308A 
Assist in prioritising and planning activities in a legal practice, updated 2013-09-29
BSBIND302A 
Work effectively in the international education services industry, updated 2013-09-29
BSBPMG501A 
Manage application of project integrative processes, updated 2013-09-29
BSBOHS501B 
Participate in the coordination and maintenance of a systematic approach to managing OHS, updated 2013-09-29
BSBCOM402B 
Implement processes for the management of a breach in compliance requirements, updated 2013-09-29
BSBWRK507A 
Apply strategic unionism, updated 2013-09-29
BSBINT409B 
Plan for international trade, updated 2013-09-29
BSBMKG519A 
Plan and implement business-to-business marketing, updated 2013-09-29
BSBWOR403A 
Manage stress in the workplace, updated 2013-09-29
BSBINT405B 
Apply knowledge of import and export international conventions, laws and finance, updated 2013-09-29
BSBATSIM421A 
Support a positive and culturally appropriate workplace culture, updated 2013-09-29
THHGLE05B 
Roster staff, updated 2013-09-29
PSPGOV602B 
Establish and maintain strategic networks, updated 2013-09-29
BSBATSIL503C 
Manage conflict, updated 2013-09-29
BSBCCO605A 
Develop and maintain a customer contact marketing strategy, updated 2013-09-29
BSBDES303A 
Explore and apply the creative design process to 3D forms, updated 2013-09-29
HLTFA301B 
Apply first aid, updated 2013-09-29
BSBMKG522A 
Plan measurement of marketing effectiveness, updated 2013-09-29
BSBATSIM412B 
Implement a business like approach, updated 2013-09-29
BSBLED101A 
Plan skills development, updated 2013-09-29
BSBCMM101A 
Apply basic communication skills, updated 2013-09-29
BSBSLS408A 
Present, secure and support sales solutions, updated 2013-09-29
BSBINM401A 
IMPLEMENT WORKPLACE INFORMATION SYSTEM, updated 2013-09-29
BSBINN201A 
Contribute to workplace innovation, updated 2013-09-29
BSBCCO306A 
Process complex accounts, updated 2013-09-29
BSBFIM501A 
Manage budgets and financial plans, updated 2013-09-29
BSBEBU401A 
Review and maintain a website, updated 2013-09-29
BSBLEG512A 
Apply legal principles in property law matters, updated 2013-09-29
BSBITU309A 
Produce desktop published documents, updated 2013-09-29
BSBWOR202A 
Organise and complete daily work activities, updated 2013-09-29
BSBDES401A 
Generate design solutions, updated 2013-09-29
BSBPMG609A 
Direct procurement and contracting for a project program, updated 2013-09-29
BSBPMG505A 
Manage project quality, updated 2013-09-29
BSBCCO303A 
Conduct a telemarketing campaign, updated 2013-09-29
BSBINT306B 
Apply knowledge of international finance and insurance to complete work requirements, updated 2013-09-29
BSBATSIM514A 
Recruit and induct staff, updated 2013-09-29
BSBINT301B 
Apply knowledge of the international trade environment to complete work, updated 2013-09-29
BSBITU302B 
Create electronic presentations, updated 2013-09-29
BSBCCO608A 
Manage customer contact operational costs, updated 2013-09-29
BSBPMG406A 
Apply communications management techniques, updated 2013-09-29
FNSICGEN305B 
Maintain daily financial/business records, updated 2013-09-29
BSBDIV501A 
Manage diversity in the workplace, updated 2013-09-29
BSBSUS501A 
Develop workplace policy and procedures for sustainability, updated 2013-09-29
BSBHRM502A 
Manage human resources management information systems, updated 2013-09-29
BSBPMG506A 
Manage project human resources, updated 2013-09-29
FNSICORG515B 
Provide mentoring and coaching within the workplace, updated 2013-09-29
BSBLEG417A 
Apply the principles of evidence law, updated 2013-09-29
BSBREL401A 
Establish networks, updated 2013-09-29
BSBPUR401B 
Plan purchasing, updated 2013-09-29
BSBADV406A 
Buy and monitor media, updated 2013-09-29
BSBEDU508A 
Manage international education financial and administrative processes, updated 2013-09-29
BSBWHS506A 
Contribute to developing, implementing and maintaining WHS management systems, updated 2013-09-29
PSPLEGN301B 
Comply with legislation in the public sector, updated 2013-09-29
BSBEDU701A 
Investigate current trends in internationalisation of education, updated 2013-09-29
BSBWHS201A 
Contribute to health and safety of self and others, updated 2013-09-29
BSBATSIW514C 
Represent your organisation, updated 2013-09-29
BSBCRT301A 
Develop and extend critical and creative thinking skills, updated 2013-09-29
BSBPMG604A 
Direct cost management of a project program, updated 2013-09-29
BSBWOR502B 
Ensure team effectiveness, updated 2013-09-29
BSBINN501A 
Establish systems that support innovation, updated 2013-09-29
BSBITU305A 
Conduct online transactions, updated 2013-09-29
BSBLEG413A 
Identify and apply the legal framework, updated 2013-09-29
BSBCMM401A 
Make a presentation, updated 2013-09-29
BSBDES302A 
Explore and apply the creative design process to 2D forms, updated 2013-09-29
BSBRES401A 
Analyse and present research information, updated 2013-09-29
BSBOHS304B 
Contribute to OHS hazard control, updated 2013-09-29
BSBRKG401B 
Review the status of a record, updated 2013-09-29
BSBADM406B 
Organise business travel, updated 2013-09-29
BSBIPR601A 
Develop and implement strategies for intellectual property management, updated 2013-09-29
BSBATSIM418A 
Oversee financial management, updated 2013-09-29
BSBSMB403A 
Market the small business, updated 2013-09-29
BSBADV603B 
Manage advertising production, updated 2013-09-29
BSBPMG504A 
Manage project costs, updated 2013-09-29
BSBPMG607A 
Direct communications management of a project program, updated 2013-09-29
BSBDIV701A 
Develop cross cultural communication and negotiation strategies, updated 2013-09-29
BSBFLM312C 
Contribute to team effectiveness, updated 2013-09-29
BSBSMB401A 
Establish legal and risk management requirements of small business, updated 2013-09-29
BSBFRA503B 
Manage establishment of new sites or regions, updated 2013-09-29
BSBMKG508A 
Plan direct marketing activities, updated 2013-09-29
BSBMKG517A 
Analyse consumer behaviour for specific international markets, updated 2013-09-29
BSBCOM401B 
Organise and monitor the operation of compliance management system, updated 2013-09-29
BSBINT303B 
Organise the importing and exporting of goods, updated 2013-09-29
BSBMKG409A 
Design direct response offers, updated 2013-09-29
BSBLED301A 
Undertake e-learning, updated 2013-09-29
BSBSMB406A 
Manage small business finances, updated 2013-09-29
BSBRKG404A 
Monitor and maintain records in an online environment, updated 2013-09-29
BSBOHS506B 
Monitor and facilitate the management of hazards associated with plant, updated 2013-09-29
BSBFIA301A 
Maintain financial records, updated 2013-09-29
BSBWRK407A 
Provide advice to union members, updated 2013-09-29
BSBDES201A 
Follow a design process, updated 2013-09-29
BSBWRT301A 
Write simple documents, updated 2013-09-29
BSBFRA402B 
Establish a franchise, updated 2013-09-29
BSBINT407B 
Prepare business advice on export Free on Board Value, updated 2013-09-29
BSBRKG304B 
Maintain business records, updated 2013-09-29
BSBFIA304A 
Maintain a general ledger, updated 2013-09-29
BSBATSIC411C 
Communicate with the community, updated 2013-09-29
BSBRKG505B 
Document or reconstruct a business or records system, updated 2013-09-29
BSBDIV601A 
Develop and implement diversity policy, updated 2013-09-29
BSBEBU501A 
Investigate and design e business solutions, updated 2013-09-29
BSBEDU401A 
Coordinate provision of pastoral care services to international students, updated 2013-09-29
BSBATSIM506C 
Develop employment policies, updated 2013-09-29
BSBIND101A 
Work effectively in a contact centre environment, updated 2013-09-29
BSBITU203A 
Communicate electronically, updated 2013-09-29
BSBADM411A 
Produce complex texts from audio transcription, updated 2013-09-29
BSBWHS407A 
Assist with claims management, rehabilitation and return-to-work programs, updated 2013-09-29
BSBLEG514A 
Assist with civil procedure, updated 2013-09-29
BSBITU301A 
Create and use databases, updated 2013-09-29
BSBADM502B 
Manage meetings, updated 2013-09-29
BSBFIM502A 
Manage payroll, updated 2013-09-29
BSBMGT617A 
Develop and implement a business plan, updated 2013-09-29
BSBOHS608B 
Conduct an OHS audit, updated 2013-09-29
BSBEDU703A 
Establish transnational offshore education initiatives, updated 2013-09-29
BSBOHS505C 
Manage hazards in the work environment, updated 2013-09-29
BSBITU402A 
Develop and use complex spreadsheets, updated 2013-09-29
BSBLED708A 
Conduct a career development session, updated 2013-09-29
ICAA6149B 
Implement quality assurance processes for business solutions, updated 2013-09-29
PSPPROC602B 
Direct the management of contracts, updated 2013-09-29
BSBHRM504A 
Manage workforce planning, updated 2013-09-29
BSBITU303A 
Design and produce text documents, updated 2013-09-29
BSBCCO607A 
Manage customer contact centre staffing, updated 2013-09-29
BSBOHS508B 
Participate in the investigation of incidents, updated 2013-09-29
BSBCCO603A 
Design and launch new customer contact facilities, updated 2013-09-29
BSBPUB503A 
Manage fundraising and sponsorship activities, updated 2013-09-29
BSBLED502A 
Manage programs that promote personal effectiveness, updated 2013-09-29
BSBCON601A 
Develop and maintain business continuity plans, updated 2013-09-29
BSBPMG403A 
Apply cost management techniques, updated 2013-09-29
BSBIPR404A 
Protect and use innovative designs, updated 2013-09-29
BSBATSIW417C 
Select and use technology, updated 2013-09-29
BSBMKG410A 
Test direct marketing activities, updated 2013-09-29
BSBAUD504B 
Report on a quality audit, updated 2013-09-29
BSBRKG607B 
Document and monitor the record creating context, updated 2013-09-29
BSBWHS410A 
Contribute to work-related health and safety measures and initiatives, updated 2013-09-29
BSBMGT403A 
Implement continuous improvement, updated 2013-09-29
BSBOHS405B 
Contribute to the implementation of emergency procedures, updated 2013-09-29
BSBADM506B 
Manage business document design and development, updated 2013-09-29
BSBMKG509A 
Implement and monitor direct marketing activities, updated 2013-09-29
BSBMGT515A 
Manage operational plan, updated 2013-09-29
BSBADM503B 
Plan and manage conferences, updated 2013-09-29
BSBWRK409A 
Prepare for and participate in dispute resolution, updated 2013-09-29
BSBLED703A 
Implement improved learning practice, updated 2013-09-29
BSBMKG512A 
Forecast international market and business needs, updated 2013-09-29
BSBIND201A 
Work effectively in a business environment, updated 2013-09-29
BSBIPR402A 
Protect and use new inventions and innovations, updated 2013-09-29
BSBOHS404B 
Contribute to the implementation of strategies to control OHS risk, updated 2013-09-29
BSBRKG603B 
Prepare a functional analysis for an organisation, updated 2013-09-29
BSBFLM303C 
Contribute to effective workplace relationships, updated 2013-09-29
BSBEMS401B 
Develop and implement business development strategies to expand client base, updated 2013-09-29
BSBPUB403A 
Develop public relations documents, updated 2013-09-29
FNSFLIT201B 
Develop and use a personal budget, updated 2013-09-29
BSBLEG414A 
Establish and maintain a file in legal services, updated 2013-09-29
BSBREL701A 
Develop and cultivate collaborative partnerships and relationships, updated 2013-09-29
BSBGOV402A 
Work within organisational structure, updated 2013-09-29
BSBITU307A 
Develop keyboarding speed and accuracy, updated 2013-09-29
BSBATSIC511A 
Plan and conduct a community meeting, updated 2013-09-29
BSBPMG503A 
Manage project time, updated 2013-09-29
BSBWRK410A 
Implement industrial relations procedures, updated 2013-09-29
BSBMGT402A 
Implement operational plan, updated 2013-09-29
BSBMKG608A 
Develop organisational marketing objectives, updated 2013-09-29
BSBADM101A 
Use business equipment and resources, updated 2013-09-29
BSBCRT401A 
Articulate, present and debate ideas, updated 2013-09-29
BSBHRM511A 
Manage expatriate staff, updated 2013-09-29
BSBPMG507A 
Manage project communications, updated 2013-09-29
BSBMKG506B 
Plan market research, updated 2013-09-29
BSBCMN311B 
Maintain workplace safety, updated 2013-09-29
BSBRKG606B 
Design a records retention and disposal schedule, updated 2013-09-29
BSBWHS404A 
Contribute to WHS hazard identification, risk assessment and risk control, updated 2013-09-29
BSBDES601A 
Manage design realisation, updated 2013-09-29
PSPPROC410A 
Administer contracts, updated 2013-09-29
BSBLEG403B 
Maintain trust accounts, updated 2013-09-29
BSBCCO501A 
Develop business continuity strategies, updated 2013-09-29
BSBATSIM419A 
Contribute to the development and implementation of organisational policies, updated 2013-09-29
BSBINT408B 
Prepare business advice on the taxes and duties for international trade transactions, updated 2013-09-29
BSBITB701A 
Implement advanced electronic technologies, updated 2013-09-29
BSBFLM305C 
Support operational plan, updated 2013-09-29
ICAA5056B 
Prepare disaster recovery and contingency plans, updated 2013-09-29
BSBFIA402A 
Report on financial activity, updated 2013-09-29
BSBCUS403A 
Implement customer service standards, updated 2013-09-29
BSBFRA502B 
Manage a franchise operation, updated 2013-09-29
BSBMED301B 
Interpret and apply medical terminology appropriately, updated 2013-09-29
BSBMKG511A 
Analyse data from international markets, updated 2013-09-29
BSBCRT601A 
Research and apply concepts and theories of creativity, updated 2013-09-29
BSBOHS604B 
Apply ergonomic principles to control OHS risk, updated 2013-09-29
BSBITA401A 
Design databases, updated 2013-09-29
BSBCOM602B 
Develop and create compliance requirements, updated 2013-09-29
BSBITU401A 
Design and develop complex text documents, updated 2013-09-29
BSBMKG513A 
Promote products and services to international markets, updated 2013-09-29
BSBWOR501B 
Manage personal work priorities and professional development, updated 2013-09-29
BSBINM601A 
Manage knowledge and information, updated 2013-09-29
BSBPRO301A 
Recommend products and services, updated 2013-09-29
BSBMGT605B 
Provide leadership across the organisation, updated 2013-09-29
BSBADV403B 
Monitor advertising production, updated 2013-09-29
BSBRKG605B 
Determine records requirements to document a function, updated 2013-09-29
BSBADV503B 
Coordinate advertising research, updated 2013-09-29
BSBMKG603B 
Manage the marketing process, updated 2013-09-29
FNSICSAM301B 
Identify opportunities for cross selling products and services, updated 2013-09-29
BSBRKG506A 
Develop and maintain terminology and classification schemes, updated 2013-09-29
BSBWRK508A 
Manage and oversee bargaining, updated 2013-09-29
BSBSLS501A 
Develop a sales plan, updated 2013-09-29
BSBWRK503A 
Coordinate case preparation and research, updated 2013-09-29
BSBSMB303A 
Organise finances for the micro business, updated 2013-09-29
BSBLEG511A 
Apply legal principles in criminal law matters, updated 2013-09-29
BSBFRA501B 
Establish a franchise operation, updated 2013-09-29
BSBMKG413A 
Promote products and services, updated 2013-09-29
BSBPMG402A 
Apply time management techniques, updated 2013-09-29
BSBMKG520A 
Manage compliance within the marketing legislative framework, updated 2013-09-29
BSBWHS406A 
Assist with responding to incidents, updated 2013-09-29
BSBWOR302A 
Work effectively as an off site worker, updated 2013-09-29
BSBPMG509A 
Manage project procurement, updated 2013-09-29
BSBADV408A 
Review advertising media options, updated 2013-09-29
BSBSMB201A 
Identify suitability for micro business, updated 2013-09-29
BSBCCO602A 
Manage customer contact information, updated 2013-09-29
BSBRES801A 
Initiate and lead applied research, updated 2013-09-29
BSBADV407A 
Apply media analysis and processing tools, updated 2013-09-29
BSBREL502A 
Build international business networks, updated 2013-09-29
BSBMGT404A 
Lead and facilitate off site staff, updated 2013-09-29
BSBMKG501B 
Identify and evaluate marketing opportunities, updated 2013-09-29
BSBCUS401A 
Coordinate implementation of customer service strategies, updated 2013-09-29
BSBCRT501A 
Originate and develop concepts, updated 2013-09-29
BSBPUB402A 
Develop public relations campaigns, updated 2013-09-29
BSBWRK401A 
Develop and implement an organising plan, updated 2013-09-29
BSBFRA301B 
Work within a franchise, updated 2013-09-29
BSBMKG514A 
Implement and monitor marketing activities, updated 2013-09-29
BSBFIA401A 
Prepare financial reports, updated 2013-09-29
BSBADV405A 
Perform media calculations, updated 2013-09-29
BSBWRK509A 
Manage industrial relations, updated 2013-09-29
BSBPMG608A 
Direct risk management of a project program, updated 2013-09-29
BSBMKG402B 
Analyse consumer behaviour for specific markets, updated 2013-09-29
BSBINM501A 
Manage an information or knowledge management system, updated 2013-09-29
BSBCCO302A 
Deploy customer service field staff, updated 2013-09-29
BSBEDU704A 
Conduct applied international education research, updated 2013-09-29
BSBINN502A 
Build and sustain an innovative work environment, updated 2013-09-29
BSBHRM510A 
Manage mediation processes, updated 2013-09-29
BSBCOM406A 
Conduct work within a compliance framework, updated 2013-09-29
BSBLED702A 
Lead learning strategy implementation, updated 2013-09-29
BSBCRT101A 
Apply critical thinking techniques, updated 2013-09-29
BSBWRK406A 
Participate in the bargaining process, updated 2013-09-29
BSBFRA401B 
Manage compliance with franchisee obligations and legislative requirements, updated 2013-09-29
BSBEDU301A 
Assist with monitoring compliance in international education services, updated 2013-09-29
BSBWHS507A 
Contribute to managing WHS information systems, updated 2013-09-29
BSBSMB402A 
Plan small business finances, updated 2013-09-29
BSBIPR401A 
Use and respect copyright, updated 2013-09-29
BSBINT305B 
Prepare business documents for the international trade of goods, updated 2013-09-29
BSBWRK506A 
Coordinate research and analysis, updated 2013-09-29
BSBCON701A 
Establish and review the business continuity management framework and strategies, updated 2013-09-29
PSPGOV407B 
Provide a quotation, updated 2013-09-29
BSBLEG513A 
Apply legal principles in corporation law matters, updated 2013-09-29
BSBATSIC412A 
Maintain and protect cultural values in the organisation, updated 2013-09-29
PSPGOV507A 
Undertake negotiations, updated 2013-09-29
BSBMED304B 
Assist in controlling stocks and supplies, updated 2013-09-29
BSBMKG607B 
Manage market research, updated 2013-09-29
BSBINM202A 
Handle mail, updated 2013-09-29
BSBIPR405A 
Protect and use intangible assets in small business, updated 2013-09-29
BSBRES404A 
Research legal information using primary sources, updated 2013-09-29
BSBDES402A 
Interpret and respond to a design brief, updated 2013-09-29
BSBWRK405A 
Promote union values, principles and policies, updated 2013-09-29
PSPPROC504A 
Finalise contracts, updated 2013-09-29
BSBAUD402B 
Participate in a quality audit, updated 2013-09-29
BSBCOM603B 
Plan and establish compliance management systems, updated 2013-09-29
BSBATSIL408C 
Manage a board meeting, updated 2013-09-29
BSBFIM701A 
Manage financial resources, updated 2013-09-29
BSBSMB305A 
Comply with regulatory, taxation and insurance requirements for the micro business, updated 2013-09-29
BSBINT401B 
Research international business opportunities, updated 2013-09-29
BSBMKG515A 
Conduct a marketing audit, updated 2013-09-29
BSBPMG408A 
Apply contract and procurement procedures, updated 2013-09-29
BSBWOR404B 
Develop work priorities, updated 2013-09-29
BSBEDU304A 
Assist with the provision of pastoral care services to international students, updated 2013-09-29
BSBADM409A 
Coordinate business resources, updated 2013-09-29
BSBMKG411A 
Analyse direct marketing databases, updated 2013-09-29
BSBOHS507B 
Facilitate the application of principles of occupational health to control OHS risk, updated 2013-09-29
BSBITU306A 
Design and produce business documents, updated 2013-09-29
BSBPUR403B 
Conduct international purchasing, updated 2013-09-29
BSBAUD503B 
Lead a quality audit, updated 2013-09-29
BSBMKG408B 
Conduct market research, updated 2013-09-29
BSBITU101A 
Operate a personal computer, updated 2013-09-29
BSBCCO601A 
Optimise customer contact operations, updated 2013-09-29
BSBPMG508A 
Manage project risk, updated 2013-09-29
BSBPMG606A 
Direct human resources management of a project program, updated 2013-09-29
BSBDES305A 
Source and apply information on the history and theory of design, updated 2013-09-29
BSBEMS403B 
Develop and provide employment management services to candidates, updated 2013-09-29
BSBEDU509A 
Use information to enhance international education work role performance, updated 2013-09-29
BSBWHS304A 
Participate effectively in WHS communication and consultation processes, updated 2013-09-29
BSBINM301A 
Organise workplace information, updated 2013-09-29
BSBINN801A 
Lead innovative thinking and practice, updated 2013-09-29
BSBRKG601B 
Define recordkeeping framework, updated 2013-09-29
BSBSLS502A 
Lead and manage a sales team, updated 2013-09-29
BSBATSIW515C 
Secure funding, updated 2013-09-29
CHCPOL3A 
Undertake research activities, updated 2013-09-29
BSBPMG602A 
Direct the scope of a project program, updated 2013-09-29
BSBMKG609A 
Develop a marketing plan, updated 2013-09-29
BSBLEG416A 
Apply the principles of the law of torts, updated 2013-09-29
BSBRKG302B 
Undertake disposal, updated 2013-09-29
BSBMGT615A 
Contribute to organisation development, updated 2013-09-29
BSBPMG407A 
Apply risk management techniques, updated 2013-09-29
BSBADV602B 
Develop an advertising campaign, updated 2013-09-29
BSBINT304B 
Assist in the international transfer of services, updated 2013-09-29
HLTFA402B 
Apply advanced first aid, updated 2013-09-29
BSBSMB409A 
Build and maintain relationships with small business stakeholders, updated 2013-09-29
BSBMED401B 
Manage patient record keeping system, updated 2013-09-29
BSBSMB306A 
Plan a home based business, updated 2013-09-29
BSBRES502A 
Research legal information using secondary sources, updated 2013-09-29
BSBCCO604B 
Develop and maintain a service level strategy, updated 2013-09-29
BSBINM302A 
Utilise a knowledge management system, updated 2013-09-29
BSBCCO201A 
Action customer contact, updated 2013-09-29
BSBWRK502A 
Represent the union in key forums, updated 2013-09-29
BSBLEG304A 
Apply the principles of confidentiality and security within the legal environment, updated 2013-09-29
BSBADV509A 
Create mass print media advertisements, updated 2013-09-29
BSBMGT401A 
Show leadership in the workplace, updated 2013-09-29
CULMS207C 
Assist with the presentation of public activities and events, updated 2013-09-29
BSBHRM402A 
Recruit, select and induct staff, updated 2013-09-29
PSPPROC502A 
Establish contract management arrangements, updated 2013-09-29
BSBRKG301B 
Control records, updated 2013-09-29
PSPETHC301B 
Uphold the values and principles of public service, updated 2013-09-29
BSBMKG610A 
Develop, implement and monitor a marketing campaign, updated 2013-09-29
BSBMED302B 
Prepare and process medical accounts, updated 2013-09-29
BSBINM303A 
Handle receipt and despatch of information, updated 2013-09-29
BSBRKG303B 
Retrieve information from records, updated 2013-09-29
BSBFRA404B 
Manage a multiple site franchise, updated 2013-09-29
BSBOHS606B 
Develop and implement crisis management processes, updated 2013-09-29
BSBWRK408A 
Undertake negotiations, updated 2013-09-29
BSBEDU506A 
Facilitate international education events and programs, updated 2013-09-29
BSBSMB301A 
Investigate micro business opportunities, updated 2013-09-29
BSBADM307B 
Organise schedules, updated 2013-09-29
BSBAUD501B 
Initiate a quality audit, updated 2013-09-29
BSBFLM309C 
Support continuous improvement systems and processes, updated 2013-09-29
BSBATSIM505C 
Control organisational finances, updated 2013-09-29
ICAU2006B 
Operate computing packages, updated 2013-09-29
BSBEDU702A 
Establish international onshore education initiatives, updated 2013-09-29
BSBCCO604A 
Develop and maintain a service level strategy, updated 2013-09-29
BSBOHS408A 
Assist with compliance with OHS and other relevant laws, updated 2013-09-29
BSBLED401A 
Develop teams and individuals, updated 2013-09-29
BSBFIM601A 
Manage finances, updated 2013-09-29
BSBINM201A 
Process and maintain workplace information, updated 2013-09-29
BSBDES301A 
Explore the use of colour, updated 2013-09-29
BSBCCO305A 
Process credit applications, updated 2013-09-29
BSBCMM501A 
Develop and nurture relationships, updated 2013-09-29
FNSICCUS301B 
Respond to customer enquiries, updated 2013-09-29
BSBEDU501A 
Facilitate international education compliance, updated 2013-09-29
BSBLEG510A 
Apply legal principles in family law matters, updated 2013-09-29
BSBPUR501B 
Develop, implement and review purchasing strategies, updated 2013-09-29
BSBSMB307A 
Set up information and communications technology for the micro business, updated 2013-09-29
BSBEDU302A 
Assist in resolution of issues and incidents in an international education environment, updated 2013-09-29
BSBATSIW416C 
Obtain and manage consultancy services, updated 2013-09-29
BSBOHS502B 
Participate in the management of the OHS information and data systems, updated 2013-09-29
BSBHRM602B 
Manage human resources strategic planning, updated 2013-09-29
CUFWRT402A 
Write extended stories, updated 2013-09-29
BSBITU102A 
Develop keyboard skills, updated 2013-09-29
BSBADM303B 
Produce texts from audio transcription, updated 2013-09-29
BSBDES202A 
Evaluate the nature of design in a specific industry context, updated 2013-09-29
BSBLED710A 
Develop human capital, updated 2013-09-29
BSBOHS607B 
Advise on application of safe design principles to control OHS risk, updated 2013-09-29
BSBHRM503B 
Manage performance management systems, updated 2013-09-29
BSBOHS504B 
Apply principles of OHS risk management, updated 2013-09-29
BSBEDU305A 
Assist with international education events and programs, updated 2013-09-29
BSBMKG521A 
Plan and implement sponsorship and event marketing, updated 2013-09-29
BSBCCO401A 
Administer customer contact telecommunications technology, updated 2013-09-29
PSPPROC503A 
Manage contract performance, updated 2013-09-29
BSBMKG510B 
Plan e-marketing communications, updated 2013-09-29
BSBSMB408B 
Manage personal, family, cultural and business obligations, updated 2013-09-29
BSBPUR301B 
Purchase goods and services, updated 2013-09-29
BSBCRT403A 
Explore the history and social impact of creativity, updated 2013-09-29
PSPPROC408A 
Develop requests for offers, updated 2013-09-29
BSBFLM306C 
Provide workplace information and resourcing plans, updated 2013-09-29
BSBPMG404A 
Apply quality management techniques, updated 2013-09-29
BSBOHS201A 
Participate in OHS processes, updated 2013-09-29
BSBOHS406C 
Use equipment to conduct workplace monitoring, updated 2013-09-29
BSBEMS402B 
Develop and implement strategies to source and assess candidates, updated 2013-09-29
BSBIND301A 
Work effectively in an educational environment, updated 2013-09-29
BSBWOR402A 
Promote team effectiveness, updated 2013-09-29
BSBSMB404A 
Undertake small business planning, updated 2013-09-29
BSBWHS602A 
Facilitate WHS activities, updated 2013-09-29
BSBWHS604A 
Evaluate the WHS performance of organisations, updated 2013-09-29
BSBWHS605A 
Develop, implement and maintain WHS management systems, updated 2013-09-29
BSBWHS609A 
Advise on the application of safe design principles to control WHS risks, updated 2013-09-29
BSBWHS601A 
Apply legislative frameworks for WHS, updated 2013-09-29
BSBWHS606A 
Conduct a WHS audit, updated 2013-09-29
BSBWHS603A 
Implement WHS risk management, updated 2013-09-29
BSBWHS608A 
Assist with applying occupational hygiene to manage WHS hazards and risks, updated 2013-09-29
CHCORG614A 
Manage a community sector organisation, updated 2013-09-29
BSBCUS501C 
Manage quality customer service, updated 2013-09-29
BSBCCO203A 
Conduct customer contact, updated 2013-09-29
BSBCCO204A 
Collect data, updated 2013-09-29
BSBCCO205A 
Prepare for work in a customer contact environment, updated 2013-09-29
BSBCCO301B 
Use multiple information systems, updated 2013-09-29
BSBCCO302B 
Deploy customer service field staff, updated 2013-09-29
BSBCCO303B 
Conduct a telemarketing campaign, updated 2013-09-29
BSBCCO304C 
Provide sales solutions to customers, updated 2013-09-29
BSBCCO305B 
Process credit applications, updated 2013-09-29
BSBCCO306B 
Process complex accounts, updated 2013-09-29
BSBCCO307A 
Work effectively in customer contact, updated 2013-09-29
BSBCCO308A 
Conduct outbound customer contact, updated 2013-09-29
BSBCCO309A 
Develop product and service knowledge for customer contact operation, updated 2013-09-29
BSBWHS607A 
Apply ergonomics to manage WHS hazards and risks, updated 2013-09-29
BSBCCO403A 
Schedule customer contact activity, updated 2013-09-29
BSBCCO404A 
Collect, analyse and record information, updated 2013-09-29
BSBCCO405A 
Survey stakeholders to gather and record information, updated 2013-09-29
BSBCCO406A 
Run a multicentre, updated 2013-09-29
BSBCCO407A 
Administer customer contact technology, updated 2013-09-29
BSBCCO501B 
Develop business continuity strategy, updated 2013-09-29
BSBCCO502A 
Establish a multicentre, updated 2013-09-29
BSBCCO503A 
Manage data interrogation, updated 2013-09-29
BSBCCO504A 
Integrate customer contact operations in the organisation, updated 2013-09-29
BSBCCO601B 
Optimise customer contact operations, updated 2013-09-29
BSBCCO602B 
Manage customer contact information, updated 2013-09-29
BSBCCO603B 
Design and launch new customer contact facilities, updated 2013-09-29
BSBCCO605B 
Develop and maintain a customer contact marketing strategy, updated 2013-09-29
BSBCCO606B 
Forecast and plan using customer contact traffic information analysis, updated 2013-09-29
BSBWHS509A 
Facilitate the development and use of hazard-management tools, updated 2013-09-29
BSBCCO607B 
Manage customer contact centre staffing, updated 2013-09-29
BSBCCO608B 
Manage customer contact operational costs, updated 2013-09-29
BSBCMM301B 
Process customer complaints, updated 2013-09-29
BSBCOM603C 
Plan and establish compliance management systems, updated 2013-09-29
BSBCON601B 
Develop and maintain business continuity plans, updated 2013-09-29
BSBCUS201B 
Deliver a service to customers, updated 2013-09-29
BSBCUS301B 
Deliver and monitor a service to customers, updated 2013-09-29
BSBCUS401B 
Coordinate implementation of customer service strategies, updated 2013-09-29
BSBCUS402B 
Address customer needs, updated 2013-09-29
BSBCUS403B 
Implement customer service standards, updated 2013-09-29
BSBITS401B 
Maintain business technology, updated 2013-09-29
BSBPUR501C 
Develop, implement and review purchasing strategies, updated 2013-09-29
BSBPUR503C 
Manage international purchasing, updated 2013-09-29
BSBRKG403C 
Set up a business or records system for a small business, updated 2013-09-29
BSBRSK501B 
Manage risk, updated 2013-09-29
BSBSMB405B 
Monitor and manage small business operations, updated 2013-09-29
BSBWOR301B 
Organise personal work priorities and development, updated 2013-09-29