Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ACMGAS207A Mapping and Delivery Guide
Provide reception services for an animal care facility
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | ACMGAS207A - Provide reception services for an animal care facility |
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Description | This unit of competency covers the process of coordinating client (animal owner) appointments or bookings and undertaking office administration and basic financial tasks for an animal care facility:No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit is applicable to new entrants to the animal care and management industry where reception services are required. Workplaces may include for a range of facilities including: breeding or boarding kennels and catteries; companion animal training, grooming establishments, animal shelters or similar.For veterinary reception refer to ACMVET201A Carry out veterinary nursing reception duties.In addition to legal and ethical responsibilities, all units of competency in the ACM10 Animal Care and Management Training Package have the requirement for animals to be handled gently and calmly. The individual is required to exhibit appropriate care for animals so that stress and discomfort is minimised. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Complete reception services |
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Element: Maintain office records |
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Element: Provide basic animal care assistance |
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Element: Maintain records |
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