Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ACMVET401A Mapping and Delivery Guide
Coordinate patient admission and discharge

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ACMVET401A - Coordinate patient admission and discharge
Description This Unit of Competency covers the process of coordinating patient admission and discharge. It also includes providing initial veterinary nursing care to patients (animals) and grief support to clients (animal owners).
Employability Skills This Unit contains employability skills.
Learning Outcomes and Application This Unit applies to a veterinary nurse working under supervision of a veterinarian in a veterinary clinic or similar practice. In addition to legal and ethical responsibilities, all Units of Competency in the ACM10 Animal Care and Management Training Package have the requirement for animals to be handled gently and calmly. The individual is required to exhibit appropriate care for animals so that stress and discomfort is minimised.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Coordinate clinic admissions
  • Appointments and other clinic procedures are scheduled.
  • Routine enquiries are answered in accordance with clinic policies.
  • Veterinarian is consulted on relevant details and the intended actions are conveyed to the client.
       
Element: Provide veterinary nursing care
  • Triage procedures are used for all admissions in accordance with clinic policies and workplace health and safety requirements.
  • Personal protective equipment is used as relevant to the veterinary nursing care required.
  • Signs of pain are recognised and reported as required.
  • Animal first aid measures are applied to sustain life and to minimise pain as required.
  • Support is provided in the clinic to the supervising veterinarian.
  • Veterinary medicines are prepared in accordance with industry protocols, prescriptions and as instructed by the veterinarian.
       
Element: Provide grief support to clients
  • Client needs are identified in consultation with the client and the supervising veterinarian.
  • Sympathy and comfort are provided to the client in accordance with clinic policies.
  • Level of grief is identified and appropriate action is taken.
  • Industry-recognised techniques are used in communicating with the client and providing support.
       
Element: Implement discharge procedures
  • Final checks on vital signs are recorded in patient record in accordance with clinic policy.
  • Patient is cleaned, groomed and prepared for discharge in accordance with clinic policies.
  • The caring transfer of the animal back to its owners is provided.
  • Home care advice is provided to the client as instructed.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this Unit

The evidence required to demonstrate competency in this Unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this Unit. Assessors should ensure that candidates can:

schedule appointments and attend to routine enquiries

coordinate clinic admissions in accordance with clinic policies and procedures for non-routine surgeries and procedures

carry out triage procedures and apply animal first aid in accordance with required workplace health and safety procedures

provide veterinary nursing care, including grief support, to patients and clients

communicate effectively with the veterinarian and nurse and follow instructions

prepare patients for discharge, provide clients with home care advice and discharge patients.

The skills and knowledge required to coordinate patient admission and discharge must be transferable to a range of work environments and contexts and include the ability to deal with unplanned events.

Context of and specific resources for assessment

Assessment of this Unit is to be practical in nature and will be most appropriately assessed in a veterinary practice or in a situation that reproduces normal work conditions.

There must be access to a range of admission and discharge cases and the appropriate equipment and/or resources to enable one to demonstrate competence.

Method of assessment

To ensure consistency of performance, competency should be demonstrated, to industry defined standards, on more than two occasions over a period of time in order to cover a variety of circumstances, patients, cases and responsibilities and over a number of assessment activities.

The assessment strategy must include practical skills assessment. Suggested strategies for this Unit are:

written and/or oral assessment of candidate's required knowledge

observed, documented and first-hand testimonial evidence of candidate's application of practical tasks

simulation exercises that reproduce normal work conditions

third-party evidence

workplace documentation

portfolio.

This Unit may be assessed in a holistic way with other Units of Competency relevant to the industry sector, workplace and job role.

Guidance information for assessment

Assessment methods should reflect workplace demands (e.g. literacy and numeracy demands) and the needs of particular target groups (e.g. people with disabilities, Aboriginal and Torres Strait Islander people, women, people with a language background other than English, youth and people from low socioeconomic backgrounds).

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Ability to:

accurately prioritise animals for consultation as well as the ability to identify vital signs and apply first aid where necessary

differentiate between enquiries that can be handled by a veterinary nurse and those that need veterinarian intervention

follow clinic policies and procedures

use, and record the use of, chemicals and medicines in accordance with relevant state or territory legislation

use veterinary terminology pertaining to patient observations

use interpersonal skills to relate to, communicate and negotiate with people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities

use literacy skills to read, select and implement policies and procedures, including workplace health and safety, infection control and other clinic policies and procedures; coordinate patient admission and discharge; implement sequenced written instructions; and record patient details accurately and legibly

use oral communication skills/language required to fulfil the job role as specified by the clinic, including negotiating and questioning techniques, active listening, asking for clarification from the owner, and acknowledging and responding to a range of views

use numeracy skills required to prepare veterinary medicines

use problem-solving skills to use available resources and prioritise tasks.

Required knowledge

Knowledge of:

basic first aid procedures

clinic policies and procedures

drugs applicable to each drug schedule and the regulations applicable in state or territory legislation

clinical signs of illness and disease

interview, listening and questioning techniques

nutrition, medication, self-trauma, pain and wound management and physiotherapy requirements

recognisable normal and abnormal vital signs

the physiology of the range of species handled by the clinic

the recognised stages of grieving and how to respond

veterinary terminology pertaining to the observations of patients.

The range statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Appointments may include:

regular consultations

non-routine surgical procedures

support and home or farm visits.

Schedule considerations may include:

clinic policy

staff availability

other resource requirements and case priorities.

Enquiries may be received by:

electronic/email

phone, fax, written and counter enquiries.

Triage procedures requires:

recognising and responding to emergencies and prioritising cases.

Workplace health and safety risks when working with animals may include:

animal bites, kicks, scratches and crush injuries

biological hazardous waste and sharps disposal

handling of chemicals and medicines

gas leakage

inhalation of aerosol particles

intraocular contamination

manual handling, including carrying, lifting and shifting

needle pricks and cuts from other sharps

release of infective agents (animal and human)

slippery or uneven work surfaces

zoonoses.

Personal protective equipment may include:

forearm and foot protection

gowns

gloves

masks.

Animal first aidmeasures may include:

establish airway

provide oxygen

control haemorrhage

support injured or broken limbs

support the veterinarian in CPR procedures.

Grief support may be required:

as a result of owner anxiety for an animal's condition or treatment or the loss or euthanasia of an animal.

Grief support appropriate action and industry recognised techniques may include:

verbal assurance and communication

provision of grief hotline details and literature (e.g. brochures)

providing advice on burial or cremation decisions

follow-up contact and support.

Home care advice may include:

bandage care

exercise considerations

immediate housing requirements

nutrition

medication and physiotherapy requirements

pain and wound management

prevention of self-trauma.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Appointments and other clinic procedures are scheduled. 
Routine enquiries are answered in accordance with clinic policies. 
Veterinarian is consulted on relevant details and the intended actions are conveyed to the client. 
Triage procedures are used for all admissions in accordance with clinic policies and workplace health and safety requirements. 
Personal protective equipment is used as relevant to the veterinary nursing care required. 
Signs of pain are recognised and reported as required. 
Animal first aid measures are applied to sustain life and to minimise pain as required. 
Support is provided in the clinic to the supervising veterinarian. 
Veterinary medicines are prepared in accordance with industry protocols, prescriptions and as instructed by the veterinarian. 
Client needs are identified in consultation with the client and the supervising veterinarian. 
Sympathy and comfort are provided to the client in accordance with clinic policies. 
Level of grief is identified and appropriate action is taken. 
Industry-recognised techniques are used in communicating with the client and providing support. 
Final checks on vital signs are recorded in patient record in accordance with clinic policy. 
Patient is cleaned, groomed and prepared for discharge in accordance with clinic policies. 
The caring transfer of the animal back to its owners is provided. 
Home care advice is provided to the client as instructed. 

Forms

Assessment Cover Sheet

ACMVET401A - Coordinate patient admission and discharge
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ACMVET401A - Coordinate patient admission and discharge

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: