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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Skill gaps include a range of skills needed for the workplace or for a particular job which are currently not developed within an individual. They are different from an individual's 'personal learning needs' as they are skills specifically relevant and required for a particular job. They may include: | animal and food-handling skills communication skills, such as listening and understanding, speaking clearly and directly, reading and writing customer service skills literacy and numeracy skills capacity to undertake heavy physical work technical skills workplace technology skills using such things as business equipment, computer technology, machinery, hand tools, knives, nets, ropes, bags and security systems. |
Skill development activities may include: | coaching and mentoring programs guided workplace experience access to a mentor for questions and advice opportunities to learn a new task or to operate a new piece of equipment or workplace technology human resources programs IT courses internal or external training program. |
Learning tools and practices may include: | discussion note-taking observation practice reviewing manuals and training guides trial and error. |
On-the-job learning opportunities may include: | attending talks or seminars arranged by the workplace filling in for a colleague in a new area receiving on-the-job training and supervised practice shadowing another colleague in a different area. |
Off-the-job learning opportunities may include: | attending conferences or seminars attending site visits with supervisor participating in community events participating in workplace social events taking a course with a training provider. |
Appropriate dress and behaviour may include: | demeanour and attitude displayed with customers and fellow employees personal dress and safety equipment presentation and hygiene. |
Time-management strategies may include: | balancing work and personal priorities or agendas being punctual dealing with interruptions setting goals organising work environment planning daily or weekly work prioritising required tasks or activities. |
Organisational requirements may include: | common organisational practices OHS policies, procedures and programs organisational policies and guidelines performance plans. |
Workplace policies and guidelines may include: | attendance alcohol and drug restrictions confidentiality dress codes obeying orders personal safety and duty of care related to OHS punctuality standards for health and fitness terms and conditions of employment. |
Organisational values generally refer to those mentioned in a mission or vision statement of a company and may include: | community responsibility environment responsibility ethical behaviour and treatment of animals and the environment innovation. |
Cultural norms may include: | history meanings specific to the language of the workplace workplace protocols. |
Main sectors of the agri-food industry may include: | animal care and management conservation and land management food processing horticulture meat industry milling racing rural production seafood. |
Roles and responsibilities of industry may include: | providing proper training to those in the industry providing quality customer service providing quality products and services. |
Key organisations representing industry may include: | industry associations legislative bodies unions. |
Current issues or events may include: | economic environmental political supply and demand technological. |
Industry products are the outcomes of agri-food processes and may include: | range of products, such as meat, seafood, vegetables, fruit, seafood, cotton, sugar, dairy, wine, wool as well as manufactured food products animal care and management products conservation and land management products land and water resources meat and livestock pharmaceuticals plant care and management products racing products rural production products seafood products sugar products. |
Industry services may include: | conservation and land management services consulting services customer support delivery services health and diet advice plant and animal care advice veterinary services warranties and guarantees. |
Service standards will vary from industry to industry and from workplace to workplace depending on the job role and context. They may include: | dealing with conflict situations developing and maintaining product and service knowledge establishing relationships with customers following appropriate hygiene and safety procedures identifying customer needs and expectations maintaining a positive and cooperative manner meeting reasonable needs and requests of customers within acceptable timeframes referring difficult complaints to appropriate persons responding to customer complaints taking opportunities to enhance quality of products and services. |
Quality standards may include: | consistency standards meeting customer requirements quality specifications time requirements. |